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VegaDream Casino: Fraud!!! Money gone, without consideration or refund!!!

Topic created on 23rd Jul. 2024 | Page: 1 of 1 | Answers: 3 | Views: 690
Freed
I made a depositor at the casino and contacted support after some waiting time, as the money was neither returned nor shown as a credit on my player account...

...according to support, they were able to tell me that they could see that the depositor was visible but had not yet been released by my bank and that the money would either be returned or credited within 72 hours.
In any case, my account was covered and I waited for now...

...after a week of waiting, I contacted support again, who wanted to check the whole thing and forwarded it to the relevant department....

...after several days, this department wrote to me to say that the money had never been received by the casino and that I would have to contact my bank in this case...I did so and after a brief check with my bank, they confirmed that the money from this transaction had definitely been received by the provider...

... in the meantime, I no longer feel like contacting the casino, because despite the written proof from my bank that I sent to the casino, they are still of the opinion that the money never arrived and that I should have this checked by my bank...

... in addition, I have been deliberately kicked out of the chat by vegadream several times, even though I have not yet finished writing the text...

I wish I had the option to shut down the casino and can't recommend anyone to Deposit money there!!!

This is fraud, brazen and the very worst of them to offer a service and then withhold the money without giving anything in return...

So keep your hands off VEGADREAM!!!

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hustlehoff
Expert
of course hard if it was a lot of money but the casino is illegal and the bank would terminate and report you anyway

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frapi07
Elite
The casino has the license in St. Lucia (Caribbean)... basically like Curacao. Some island above South America. Hope for your sake that it's only an insignificant amount.

What did you Deposit with? I realize it was by bank, but could you explain in more detail? Instant bank transfer?

It sounds like your money got "stuck" somewhere. Contact the service Provider and have a case opened. It worked for me when I deposited with a Maltese OC but never got the funds credited. I was dealing with €2,500, which is an important sum.

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rebirth75
Rookie
Please never make deposits and withdrawals directly via the bank (even the house bank), even if it is a legal casino.
The bank will classify you as a gambling addict and this will remain the case forever!
Deposits and withdrawals are made via a wallet (mifinity, Jeton, etc....)

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