Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VegaDream Casino: 1800€ payout not authorized with turnover-free bonus ...

Topic created on 01st Apr. 2024 | Page: 1 of 1 | Answers: 7 | Views: 686
Spun82
Visitor
i can't rest :
i deposited with a bonus that is 100% turnover-free and then discovered a turnover barometer of €100...... well, I like to play so I accepted that
i accepted it ...but I quickly got 100€ together ...now that I didn't see any Wagering requirements in the wallet I continued to play normally and also bought FS.
now the house thinks i have violated the high bet ...when i asked which bonus exactly i bought i got no answer and that was it :?
as proof i can see a spreadsheet red marker which i don't understand;(

even higher is the VIP ..had there actually once n punke counter ...now I'm waiting for loosely 10k on n upgrade to 12

Not understood :

deposit without turnover
vip-lvln
withdrawal denied
information from support team

...are my hyrden ^^

screenshots and transaction no....I would still have.

spun...(thanks quietly)

This post has been translated automatically

Julian
Elite
Hey Spun82,

A bonus without Wagering requirements is difficult for me to imagine.
I'll get in touch with you briefly via Communicator.

This post has been translated automatically

Langhans_innen
Expert
Julian wrote on 01.04.2024 at 14:17:
A bonus without Wagering requirements, hard to imagine for me at first.

yes, but...is available on every corner. Bonus amount is then deducted from the total amount when paying out. Evolve, Viggoslots, many other Mountbergs...Starscream from time to time and much more...... are widespread. The €100 turnover bar could then have represented the X1 money laundering of the Deposit amount. But in the end it doesn't matter: buying free spins was the end of the matter anyway

This post has been translated automatically

Julian
Elite

Langhans wrote on 01.04.2024 at 14:24:
yes, but...is available on every corner. Bonus amount is then deducted from the total amount when paying out. Evolve, Viggoslots, many other Mountbergs...Starscream also from time to time.... are widespread. The €100 turnover bar could then have represented the X1 money laundering of the Deposit amount

Okay awesome, that's good to know. I really wasn't up to date in that respect.
But apart from that, I've already informed the player's contact person about the problem.
Let's see what comes of it.

This post has been translated automatically

T0uchTheSky
Elite

Julian wrote on 01.04.2024 at 14:17: Hey Spun82,

A bonus without Wagering requirements, hard to imagine for me at first.
I'll get in touch with you briefly via Communicator.

It was most likely a wagerfree bonus, there are a lot of them. The bonus does not have to be wagered, i.e. you can withdraw the amount of money above the bonus amount at any time. But everything in the Bonus terms and conditions applies, such as prohibited games, max bet. The bonus is active until you have almost nothing left in your account or until someone has paid out the money correctly.


Since the te has written that he has bought Fs, he has violated the bonus conditions.

This post has been translated automatically

gamble1
Icon
T0uchTheSky wrote on 01/04/2024 14:31:

It was most likely a wagerfree bonus, there are tons of them. The bonus does not have to be wagered, i.e. you can withdraw the amount of money over the bonus amount at any time. But everything in the Bonus terms and conditions applies, such as prohibited games, max bet. The bonus is active until you have almost nothing left in your account or until someone has paid out the money correctly.


Since the te has written that he has bought Fs, he has violated the bonus conditions.

There have often been problems with Vega in particular!

Even earlier there were already 1-2 people with the same problem here

I don't understand why people always link the bonus conditions to a turnover, I mean it still remains a bonus even if you get real money as a gift

This post has been translated automatically

Julian
Elite
Unfortunately, our contact person had just confirmed to me that there was a clear breach of the bonus conditions.
I have provided the thread author with more detailed information, including a time stamp etc., privately via Communicator.

In short, however, a bet of €20 was made on the game "Aloha Christmas" while the bonus was still active.
Unfortunately, our hands are tied in this situation and we cannot hope for goodwill in this case.

I am leaving the thread open for the time being so that the thread author can comment further on this case if necessary.
If there is no further response, I will then close the thread.



This post has been translated automatically

mtorero
Amateur
I'm really sorry for the thread author. There is hardly anything worse for a player than losing a win you thought was safe because of bonus conditions, especially if you are not aware of any fault.
Anyone playing with a bonus should always read the terms and conditions and, if in doubt, ask the support team or a forum if something is not clear. Some casinos are fairer and block games that are not allowed to be played with a bonus and also the stake amount. Others, however, do not, because they also speculate that some people will fall into a bonus trap.

At Mountberg/Starscream, for example, one of the rules is to adhere to the bonus conditions, even after the Wagering requirements have been met. Only when a payout has been confirmed or you have played your balance down to 0 are you exempt from these. As a precaution, I would never accept a new bonus as long as you have a payout in process at the same time.


This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:50 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately