Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Twin: Twin locks the account after order for payout! (Page 2)

Topic created on 12th Jan. 2021 | Page: 2 of 2 | Answers: 17 | Views: 3,350
chriss1808
Experienced

Twin locks the account after order for payout!

12th Jan. 2021, at 09:08 pm CET#11
2 Likes

Liked this post: Avatar von crystal_machmeth crystal_machmeth, Avatar von sippi sippi
Seniorfips wrote on 12/01/2021 at 20:58
you write you uploaded your documents yesterday. Say it is a day rum, and nix with "it takes much longer"

what it took a whole day saskia? so I would have already alamiert after 2 hours the SEK....

This post has been translated automatically

gamble1
Icon

Twin locks the account after order for payout!

13th Jan. 2021, at 04:21 pm CET#12
1 Like

Liked this post: Avatar von Nana5991 Nana5991
Seniorfips wrote on 12/01/2021 at 20:58
you write you uploaded your documents yesterday. Say it's been a day, and nothing with "it takes much longer"

She must mean because the first request was rejected

@TE you always have a processing time from the day you send your documents if you do nothing for two weeks it takes longer

I think the blocking is done because Twin fears that you are not the person you pretend to be because of the long time it takes to send your data, but that should be resolved soon

This post has been translated automatically

Nana5991

Twin locks the account after order for payout!

13th Jan. 2021, at 09:10 pm CET#13
0 Likes

Nobody has liked this post so far
Evening,

i have now received an email from Twin support requesting the following:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit report.

This is not normal or is it?

This post has been translated automatically

x****Y

Twin locks the account after order for payout!

13th Jan. 2021, at 09:24 pm CET#14
0 Likes

Nobody has liked this post so far
Saskia5991 wrote on 13/01/2021 at 21:10: Evening,

i have now received an email from Twin support (in English) where the following is requested:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit reporting agency.

This is not normal is it?

of course it is normal. Just send them something where your address is seen, and good. (eg I usually use the ADAC advertising letters for something like that)

This post has been translated automatically

s00pernanny
Experienced

Twin locks the account after order for payout!

14th Jan. 2021, at 02:19 am CET#15
1 Like

Liked this post: Avatar von Nana5991 Nana5991
Saskia5991 wrote on 13/01/2021 at 21:10: Evening,

i have now received an email from Twin support (in English) where the following is requested:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit report.

This is not normal is it?

They want proof of address. The listing are examples of what is accepted. As mentioned before, the address must be visible. I always send my electricity bill.

This post has been translated automatically

Nana5991

Twin locks the account after order for payout!

14th Jan. 2021, at 12:51 pm CET#16
0 Likes

Nobody has liked this post so far
s00pernanny wrote on 01/14/2021 at 02:19 PM
They want proof of address. The listing are examples of what is accepted. As mentioned before, the address must be visible. I always send my electric bill

Thanks for the info

This post has been translated automatically

Anonym

Twin locks the account after order for payout!

14th Jan. 2021, at 02:51 pm CET#17
0 Likes

Nobody has liked this post so far
Quite normal behavior from Twin. They must have blocked the account because they assumed that a hacker could have hijacked the account if no documents were received and the payment was cancelled.

They will also have looked at the IP's when logging in.

This post has been translated automatically

Nana5991

Twin locks the account after order for payout!

24th Jan. 2021, at 04:13 pm CET#18
1 Like

Liked this post: Anonym
Day,

Have now submitted my documents completely and the account was also reactivated, now I have again The same payout instructed. Maybe I have thought too much. I inform about the further course

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 03:09 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately