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Twin: Twin locks the account after order for payout! (Page 2)

Topic created on 12th Jan. 2021 | Page: 2 of 2 | Answers: 17 | Views: 3,289
chriss1808
Experienced

Twin locks the account after order for payout!

12th Jan. 2021, at 09:08 pm CET#11
2 Likes

Liked this post: Avatar von crystal_machmeth crystal_machmeth, Avatar von sippi sippi
Seniorfips wrote on 12/01/2021 at 20:58
you write you uploaded your documents yesterday. Say it is a day rum, and nix with "it takes much longer"

what it took a whole day saskia? so I would have already alamiert after 2 hours the SEK....

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gamble1
Icon

Twin locks the account after order for payout!

13th Jan. 2021, at 04:21 pm CET#12
1 Like

Liked this post: Avatar von Nana5991 Nana5991
Seniorfips wrote on 12/01/2021 at 20:58
you write you uploaded your documents yesterday. Say it's been a day, and nothing with "it takes much longer"

She must mean because the first request was rejected

@TE you always have a processing time from the day you send your documents if you do nothing for two weeks it takes longer

I think the blocking is done because Twin fears that you are not the person you pretend to be because of the long time it takes to send your data, but that should be resolved soon

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Nana5991

Twin locks the account after order for payout!

13th Jan. 2021, at 09:10 pm CET#13
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Evening,

i have now received an email from Twin support requesting the following:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit report.

This is not normal or is it?

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x****Y

Twin locks the account after order for payout!

13th Jan. 2021, at 09:24 pm CET#14
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Saskia5991 wrote on 13/01/2021 at 21:10: Evening,

i have now received an email from Twin support (in English) where the following is requested:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit reporting agency.

This is not normal is it?

of course it is normal. Just send them something where your address is seen, and good. (eg I usually use the ADAC advertising letters for something like that)

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s00pernanny
Experienced

Twin locks the account after order for payout!

14th Jan. 2021, at 02:19 am CET#15
1 Like

Liked this post: Avatar von Nana5991 Nana5991
Saskia5991 wrote on 13/01/2021 at 21:10: Evening,

i have now received an email from Twin support (in English) where the following is requested:


Proof of address Official document with your name, address and date of issue (not older than 3 months)
-Electricity bill.
-Bank statement (.pdf download online bank version).
- Council tax statement or payment ledger.
- Current mortgage statement.
- Home or home Insurance certificate or policy.
-Letter from national or local governments.
- Credit report.

This is not normal is it?

They want proof of address. The listing are examples of what is accepted. As mentioned before, the address must be visible. I always send my electricity bill.

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Nana5991

Twin locks the account after order for payout!

14th Jan. 2021, at 12:51 pm CET#16
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s00pernanny wrote on 01/14/2021 at 02:19 PM
They want proof of address. The listing are examples of what is accepted. As mentioned before, the address must be visible. I always send my electric bill

Thanks for the info

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Anonym

Twin locks the account after order for payout!

14th Jan. 2021, at 02:51 pm CET#17
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Quite normal behavior from Twin. They must have blocked the account because they assumed that a hacker could have hijacked the account if no documents were received and the payment was cancelled.

They will also have looked at the IP's when logging in.

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Nana5991

Twin locks the account after order for payout!

24th Jan. 2021, at 04:13 pm CET#18
1 Like

Liked this post: Anonym
Day,

Have now submitted my documents completely and the account was also reactivated, now I have again The same payout instructed. Maybe I have thought too much. I inform about the further course

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