Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Twin: Twin locks the account after order for payout!

Topic created on 12th Jan. 2021 | Page: 1 of 2 | Answers: 17 | Views: 3,278
Nana5991
Evening,

I have recently registered with Twin and verified with my ID. First it was with a Deposit of 30 euros and starter bonus a win of 700 euros, after a processing time of two days I got an email where they congratulated me on my recent win and told me as soon as I submit an address proof, a color copy of my ID and an account statement they will also send me my win. Now Christmas and New Year's Eve were in between and I was not at home, so I did not have the required documents at hand. So I came up with the idea to book the money back and achieved further winnings a total of 1,700 €. Since I have again ordered a payout, whereupon 3 days only no answer came, then when I asked in chatt, they told me it was due to the missing documents that had been requested in the first payout request, so far okay, but then they have simply blocked an hour later without reason my account with the open payout claim of 1.400 Euro and over 200 credit.at the first payment request it was also not saved. in an email from Twin wrote to me itbleibe blocked until the appropriate evidence is received. Yesterday I send Twin since my account is blocked, the requested documents via email and now I get no response. Ic h have not violated the bonus rule, me also otherwise not wrong and the win would be urgently needed.
Can anyone help me and tell me what is going on here b.g what I can do ?

Many greetings Saskia

This post has been translated automatically

BlackPanther
Amateur
Hey Saskia, have you ever gone into the chat and asked how it looks like with the documents you sent yesterday via email?:)

This post has been translated automatically

crystal_machmeth
Experienced

Saskia5991 wrote on 12/01/2021 at 19:45: Good evening,

I have recently registered with Twin and also verified with my ID. First it was with a Deposit of 30 euros and starter bonus a win of 700 euros. after a processing time of two days I got an email where they congratulated me on my recent win and told me as soon as I submit an address proof, a color copy of my ID and an account statement could also send me my win. now Christmas and New Year's Eve in between and I was not at home so did not have the required documents at hand. so I came up with the idea to book the money back and achieved further wins total 1,700 €. i have again requested a payout, whereupon first no answer came then when I asked in chat they told me it was due to the missing documents that had already been requested in the first payout request, so far okay, but then they have simply blocked my account for no reason with the open payout claim of 1,400 euros and over 200 credits. this remains blocked until the appropriate evidence is received (ID Verification initially already completed) yesterday I send twin since my account is blocked the requested documents via email and now I get no response. I have not violated the bonus rule, me also otherwise not misbehave and the win would be urgently needed. can someone help me and tell me what is going on here b.z what I can dohen ? Many greetings Saskia

you should definitely take screenshots of everything and complain to askgamblers and to the malta gaming authority.

if all this doesn't help you could also call the maltian police and file a complaint, Twin is from malta.

This post has been translated automatically

HauBlau
Amateur
takes just its 2-5 days ... we have all through ...

This post has been translated automatically

Nana5991
BlackPanther wrote on 12.01.2021 at 19:50: Hey Saskia, ever gone into the chat and asked how it looks with the documents which you have sent yesterday via email?:)

i come unfortunately not in my account to take the chatt in claim or is that also about Google? I look immediately times.

This post has been translated automatically

Nana5991
HauBlau wrote on 12.01.2021 at 19:55: just takes its 2-5 days ... have we all through ....

it already takes much longer and as I said my account was simply blocked.

This post has been translated automatically

BlackPanther
Amateur
there are also new regulations, at bwin for example, it is so that you can not play without Verification first ga. may also be related, only that Twin does not have such an automatic system as bwin. i würd einfaach times in the live chat.

PS: askgambler sakkt

This post has been translated automatically

Nana5991
crystal_machmeth wrote on 12/01/2021 at 19:53

you should definitely take screenshots of everything and complain to askgamblers and to malta gaming authority.

if all this doesn't help you could also call the maltian police and file a complaint, Twin is from malta

Thanks for the info.

This post has been translated automatically

Nana5991
BlackPanther wrote on 12.01.2021 at 20:00: there are also new regulations, at bwin for example it is so that you can not play without Verification first ga. may also be related, only that Twin not such an automatic system as bwin has. i würd einfaach times in the live chat.

PS: askgambler sakkt

When I verified with my ID I was told in chat my verification is confirmed and I can now use twin to the fullest extent.

This post has been translated automatically

x****Y
Saskia5991 wrote on 12/01/2021 at 19:59
it already takes much longer and as I said my account was simply blocked.

you write, you have uploaded your documents yesterday. Say it's been a day, and nothing with "it takes much longer"

This post has been translated automatically

Hot Topics5th Nov. 2024 at 06:30 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately