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Twin: Twin seized win

Topic created on 14th Jul. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,507
D3733

Twin seized win

14th Jul. 2020, at 07:36 pm CEST#1
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Hello,

I have registered here because I no longer know what to do

I have won at Twin with the second Welcome bonus after the conversion 320 euros.

Therefore, I have immediately sent all the necessary documents.

Two days later I got an email from Twin telling me that my account is now fully verified and my win has been confiscated!

With the justification that another account is already connected to the IP address

A week later I was then excluded from all bonus promotions
But my account was not blocked!

I admit that I now and then play on other devices or befriended Wlan networks.

But the registration with Twin was done via my cell phone.

I am very surprised that Twin has decided so
You read everywhere only positive about Twin. Unfortunately, I can not share the opinion.

I had no other casino problem because of something like that
Even Big5Casino has paid out without any problems! To give you an example.

I have contacted Twin several times about this. But always get back only "sorry" and a reference to the terms and conditions

What can I do to get the money possibly yet?

Thank you in advance

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derzweifel
Experienced

Twin seized win

14th Jul. 2020, at 07:56 pm CEST#2
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The IP topic is unfortunately a bit complicated - kA how well you know technically, it behaves with IP addresses in such a way that these do not belong exclusively "to you" but you regularly (with each registration) dynamically an address from the pool of your Provider get assigned, this can happen several times daily

The address that is assigned to you at the moment has been assigned to hundreds or even thousands of other people at other times. One of them may have registered with Twin, accepted the bonus and thus unknowingly caused this situation.

Might be difficult to argue that, good luck anyway.

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Anonym

Twin seized win

14th Jul. 2020, at 08:01 pm CEST#3
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Yes, very serious store.... Do you think it can't be another reason? The casino makes it pretty easy for themselves. I rather think that they use other tools to find out if someone has had the bonus before. From the TE we will never know.

Otherwise, it is really very unseriös, just because the times 300 EUR should pay out. They can't be serious!

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D3733

Twin seized win

14th Jul. 2020, at 08:03 pm CEST#4
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But that means that such situations occur more often? That should be at a reputable casino but no reason to confiscate the win!

I also wonder what happens to the money? It is there! So who gets that in such a case?

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derzweifel
Experienced

Twin seized win

14th Jul. 2020, at 08:19 pm CEST#5
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The casino keeps the money, simple as that

This situation happens from time to time, the rule unfortunately invites abuse because you as a user can never trace it and the casino "for security reasons" (lol) does not give out any info

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BinGOLDiG
Expert

Twin seized win

16th Jul. 2020, at 10:19 am CEST#6
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Twin recently wanted to give me problems because of the IP address. Although I had taken, no bonus when I deposited!!!! I have also pointed out the support. Thereupon all my documents were rejected again and again! I fear that Twin is apparently no longer as serious as it once was! I pay since then also no more there!!!
It is anyway always and everywhere worse with the unseriösität in the Online Casinos! Except for sunmaker I have the snout full of all other providers!
In your place I would just say you have a public hotspot at home and also use public hotspots to play. This is now quite legitimate to provide his ip address for other users, so that you always and everywhere have fast internet

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BinGOLDiG
Expert

Twin seized win

16th Jul. 2020, at 10:22 am CEST#7
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You should file a complaint with the mga

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Pneumatic
Top Member

Twin seized win

16th Jul. 2020, at 10:39 am CEST#8
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Twin is listed here, write to Caro, she may be able to help you in this case

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D3733

Twin seized win

17th Jul. 2020, at 04:29 am CEST#9
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I also don't understand how Twin can collect the win by revoking a bonus! The win has not been a bonus for a long time! The bonus has long been converted and then with the converted money (real money) - money was won!

With me the veriefizirung (24 hours) worked without problems!

Caro I have already written to,
She said I should write here...!??

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TwinCasino
Rookie

Twin seized win

17th Jul. 2020, at 04:23 pm CEST#10
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Hello D3733,

please note that we cannot provide more details about the specific case for data protection reasons.

In general, we would like to point out that our General Terms and Conditions must be adhered to. A goodwill decision can unfortunately not be made in the case of one or more breaches of the GTC's

We always appreciate constructive feedback about processes such as payout issues or Verification processes, but these must not be related to a breach of the Terms and Conditions.


With best regards,
Your Twin Team

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