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Twin: [solved] Twin problem

Topic created on 07th Sep. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,515
Nick1895
Expert

[solved] Twin problem

7th Sep. 2020, at 01:40 pm CEST#1
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Hello,
Twin has locked me out of Bonis for allegedly using too many accounts over one IP.
The fact is, I don't have multiple accounts, nor do I play over wifi or was on a public wifi network. I basically play via mobile data, as I have unlimited data volume. Has anyone experienced anything similar? I've been signed up with Twin for years and pay well.

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Paddington
Expert

[solved] Twin problem

7th Sep. 2020, at 01:45 pm CEST#2
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Hello!
Exactly the same I have also experienced, about a month ago, they have also excluded me for bonus promotions with the reason I have abused the Bonuses and violated any policy. I then contacted the chat and told him several times that I have not violated it and also very happy to be a customer in the casino and would like to remain so, after only a time was held to the opinion suddenly came an apology from Twin, with the reason it happened a mistake and they had confused me. Now I can use the bonus actions normally again, so check in the chat and make it clear that you have not violated anything They should calmly realize that they would otherwise lose a good customer

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Nick1895
Expert

[solved] Twin problem

7th Sep. 2020, at 01:47 pm CEST#3
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Thanks for the tip. Have already contacted the chat and he said I should receive a mail whereupon I had already sent one off. I mean, the casino manager is also active here in the forum ? I find it in any case a bit cheeky that one is accused of something like that

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Nick1895
Expert

[solved] Twin problem

7th Sep. 2020, at 03:14 pm CEST#4
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Topic can be closed, problem was fixed thanks to Caro

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TwinCasino
Rookie

[solved] Twin problem

7th Sep. 2020, at 04:23 pm CEST#2
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Hey Nick1895,

first of all we would like to apologize for the inconvenience.

We are even more pleased to inform you that we have manually reviewed your case and were able to resolve it to your satisfaction.

We would like to point out that any regulations will be established in order to counteract the abuse of our bonus offers and accordingly we will be able to provide unique bonus offers for our users in the long run

We wish you continued good luck and a lot of fun with our bonuses.

With best regards,
The Twin Team



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Caro
Expert

[solved] Twin problem

8th Sep. 2020, at 09:01 am CEST#3
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At the request of the TE, I will close the thread.

This topic was closed

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