[solved] Twin payout not visible?

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janizzle

Topic Creator

Forum posts: 5 Member since: 29.10.2020

29th Oct. 2020, at 12:32 pm CET#1

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Hey everyone,

i've been here for a while and have always been a silent (and unannounced) reader, but now I have a situation that makes me a little unsure and I would like to open a thread about it.

I've been playing in quite a few OCs for some time now, including Twin

This morning I had deposited there via Paysafecard, played Deadwood on 40 cents, had good luck and won 450€ in the free spins.

So far so good, then had 461.59€ on the account and have 450€ paid out.

As a withdrawal option I have chosen muchbetter. However, thereupon came some error message, which I could only click away, but the money was deducted from my player account.

I can now nowhere see the withdrawal request and on my player account are only 11,59€. (Normally you can see the open withdrawal requests at Twin, or do I remember that wrong?).

I asked immediately afterwards in the chat, of course, the whole thing was quite cumbersome and difficult to understand, because the agent used a translator and also always talked a bit past the topic, but apparently they have received the withdrawal request.

Actually, Twin is a reputable store and I am verified there and have successfully cashed out several times. But I find the current situation a bit strange, especially because these 450€ don't show up anywhere, as if they were never there

Do I have to worry?

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Expert

Sarkasto

verified

Forum posts: 1.099 Member since: 08.05.2020

[solved] Twin payout not visible?

29th Oct. 2020, at 02:59 pm CET#2

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seems strange to me, haste the inquiry then here in the course stand:
https://twin.com/user/payment/history
?

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janizzle

Topic Creator

Forum posts: 5 Member since: 29.10.2020

[solved] Twin payout not visible?

29th Oct. 2020, at 03:48 pm CET#3

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warennn wrote on 29.10.2020 at 14:59: seems strange to me, haste the request then here in the course:
https://twin.com/user/payment/history
?

no... not

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Expert

Sarkasto

verified

Forum posts: 1.099 Member since: 08.05.2020

[solved] Twin payout not visible?

29th Oct. 2020, at 04:01 pm CET#4

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oh that's difficult, only the Twin support or one of the mods here will be able to help you... I've read something like that for the first time but I would be surprised if you would not find a solution for it. Is then in your gameplay vlt an indication of where the money could have disappeared?

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janizzle

Topic Creator

Forum posts: 5 Member since: 29.10.2020

[solved] Twin payout not visible?

29th Oct. 2020, at 04:05 pm CET#5

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warennn wrote on 29.10.2020 at 16:01: oh that's difficult, there will probably only the Twin support or one of the mods here can help you.... I read something like that for the first time but I would be surprised if you would not find a solution for it. Is then in your gameplay vlt an indication of where the money could have disappeared?

Yes. Caro also contacted me via PM and wanted to ask Twin. Hopefully she will achieve something. Can not be that 450€ just disappear into thin air...

In the game history is as the last entry the win... More I have not played after that. Have also made me screenshots of everything.

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janizzle

Topic Creator

Forum posts: 5 Member since: 29.10.2020

[solved] Twin payout not visible?

29th Oct. 2020, at 04:50 pm CET#6

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Update: After Caro checked with the manager, the money was initially credited back to my gaming account and I should submit a new withdrawal request.

This time no error message and I can now also see the withdrawal request as "waiting for approval"

So think it works now, but will gladly give another smaller update here then.

Thanks also to Caro again at this point

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k****8

verified

Forum posts: 153 Member has been banned

[solved] Twin payout not visible?

30th Oct. 2020, at 07:43 am CET#7

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Support anschreiben will find ne solution with those are eig mega correct 😋

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janizzle

Topic Creator

Forum posts: 5 Member since: 29.10.2020

[solved] Twin payout not visible?

30th Oct. 2020, at 09:37 pm CET#8

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Update 2: Today around late afternoon the money arrived in my MuchBetter account.

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Rookie

Gaudapower

Forum posts: 80 Member since: 08.01.2019

[solved] Twin payout not visible?

6th May. 2021, at 07:03 pm CEST#9

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Moin together
So I had the same problem last night with the error message and I can't find my withdrawal anywhere either.In the chat they tell me the withdrawal will be executed anyway I should be patient .
Anyone here who can help me?

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Rookie

NoBonusUser

Forum posts: 91 Member since: 18.08.2020

[solved] Twin payout not visible?

6th May. 2021, at 08:14 pm CEST#10

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Twin: [solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

[solved] Twin payout not visible?

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