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Twin: [solved] Twin Casino problems with verification and withdrawal of big win

Topic created on 10th Jan. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,345
Steff123

[solved] Twin Casino problems with verification and withdrawal of big win

10th Jan. 2021, at 01:58 am CET#1
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Hello I'm new and registered because I have a huge problem with twin. I play there for about 1/2 year. Have from the beginning immediately partially verified (with ID card) and since then deposited about 1900 euros. Never paid out. Then at the beginning of December a huge win!!!! Since I wanted to verify me completely and of course what pay out. Only theater since then. Twin answers for days sometimes not at all, requests documents several times, it is endless, I have submitted everything, all documents are requested again. I am being stalled. I have always followed all the rules, never played with Bonuses, no second player account or the like.Today I sent documents again and at the same time a complaint to the management, with the request for a statement.probably brings nothing anyway.Oh yes, my account was also blocked with the reason that it is not yet verified. What am I trying for weeks? It would be nice if I get help there. Since you have once luck in life and then something like this.😢 I'm already a bit desperate.
Love to all of you!
P.S. Have already contacted Caro.

This post has been translated automatically

wettibernd
Expert

[solved] Twin Casino problems with verification and withdrawal of big win

10th Jan. 2021, at 03:09 pm CET#2
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i think that Caro can help you. I'm still interested in what amount is involved in something?

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Steff123

[solved] Twin Casino problems with verification and withdrawal of big win

11th Jan. 2021, at 12:36 am CET#3
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It's really a lot: about 37,000 euros, because of course you start to dream a bit. I almost booked a family vacation, but luckily my mind said early on: no, I can't, there's no money yet! I'm trying somehow to keep a clear head, to go crazy now brings nothing.
Yes, I really hope that Caro can help

This post has been translated automatically

Julian
Elite

[solved] Twin Casino problems with verification and withdrawal of big win

12th Jan. 2021, at 05:29 pm CET#4
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Nobody has liked this post so far
The problem from the thread creator has been solved in the meantime
I will therefore close the thread.

This topic was closed

This post has been translated automatically

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