i am newly registered here in the forum, but have been reading for a very long time.
Now I have a problem, I already verified with Twin last month, everything was ok. 3 days ago I wanted to withdraw, I could only select Trustly, my bank does not support it. Tried it also as a bank transfer, nothing worked, could only select trustly.
So I signed up with netteler, and deposited 10 €, so that I can then withdraw.
My account is suddenly no longer verified, I should upload again ID. (I have already 4 times, it is also there as verified)
Now it comes, I received a message yesterday that my date of birth does not match the one in the ID. Have then asked in the chat, and actually on the keyboard I mistyped, instead of the 0 I pressed the 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.
What do you think about this? Will it still be changed? Or will I also not receive my payout?
I have already sent 3 explanations by e-mail. However, I have not received an answer. In the chat no one can help me either.
am newly registered here in the forum, but have been reading for a very long time.
Now I have a problem, I already verified with Twin last month, everything was ok. 3 days ago I wanted to withdraw, I could only select Trustly, my bank does not support it. Tried it also as a bank transfer, nothing worked, could only select trustly.
So I signed up with netteler, and deposited 10 €, so that I can then withdraw.
My account is suddenly no longer verified, I should upload again ID. (I have already 4 times, it is also there as verified)
Now it comes, I received a message yesterday that my date of birth does not match the one in the ID. Have then asked in the chat, and actually on the keyboard I mistyped, instead of the 0 I pressed the 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.
What do you think about this? Will it still be changed? Or will I also not receive my payout?
I have already sent 3 explanations by e-mail. However, I have not received an answer. In the chat no one can help me either.
So because of a typo there should be no problems that can happen times
Came no feedback so far or in the chat you should be able to adjust something like that what did the staff exactly said ?
Write best times Caro from Gamblejoe to Twin is listed here so you can get in touch with the casino
gamble1 wrote on 19.06.2020 at 14:19
So because of a typo there should be no problems that can happen sometimes
Came no feedback so far or in the chat you should be able to adjust something like that what did the staff exactly said ?
Write best times Caro from Gamblejoe to Twin is listed here so you can get in touch with the casino
Cheer up will be fine
Thanks a lot. They can't or won't change it in chat. One says it will be checked, the other - it must go to the security department
The last mail I received yesterday: Thanks for sending over those documents, it came to our attention that your date of birth is not matching the one registered on your player account
Could you kindly provide an explanation of this matter?
I have replied to this, but so far nothing has come.
jarek1233 wrote on 06/19/2020 at 14:24
Thank you. They can't or won't change it in chat. One says it will be checked, the other - it must go to the security department
The last mail I received yesterday: Thanks for sending over those documents, it came to our attention that your date of birth is not matching the one registered on your player account
Could you kindly provide an explanation of this matter?
I have replied to this, but so far nothing has come.
Did you provide the requested explanation why and why it came to this ?
If so then you have to wait a bit but just because of a typo they can't withhold your payment so they can't get away with it so be patient and we'll see
[solved] Payout - typo in date of birth
Nobody has liked this post so far
i am newly registered here in the forum, but have been reading for a very long time.
Now I have a problem, I already verified with Twin last month, everything was ok. 3 days ago I wanted to withdraw, I could only select Trustly, my bank does not support it. Tried it also as a bank transfer, nothing worked, could only select trustly.
So I signed up with netteler, and deposited 10 €, so that I can then withdraw.
My account is suddenly no longer verified, I should upload again ID. (I have already 4 times, it is also there as verified)
Now it comes, I received a message yesterday that my date of birth does not match the one in the ID. Have then asked in the chat, and actually on the keyboard I mistyped, instead of the 0 I pressed the 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.
What do you think about this? Will it still be changed? Or will I also not receive my payout?
I have already sent 3 explanations by e-mail. However, I have not received an answer. In the chat no one can help me either.
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
So because of a typo there should be no problems that can happen times
Came no feedback so far or in the chat you should be able to adjust something like that what did the staff exactly said ?
Write best times Caro from Gamblejoe to Twin is listed here so you can get in touch with the casino
Cheer up will be fine
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
Thanks a lot. They can't or won't change it in chat. One says it will be checked, the other - it must go to the security department
The last mail I received yesterday: Thanks for sending over those documents, it came to our attention that your date of birth is not matching the one registered on your player account
Could you kindly provide an explanation of this matter?
I have replied to this, but so far nothing has come.
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
i meant one below the other.
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
Did you provide the requested explanation why and why it came to this ?
If so then you have to wait a bit but just because of a typo they can't withhold your payment so they can't get away with it so be patient and we'll see
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
This post has been translated automatically
[solved] Payout - typo in date of birth
Nobody has liked this post so far
This topic has been closed
This post has been translated automatically