[solved] Payout - typo in date of birth

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jarek1233

Topic Creator

Forum posts: 4 Member since: 19.06.2020

[solved] Payout - typo in date of birth

19th Jun. 2020, at 01:53 pm CEST#1

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Hello,

i am newly registered here in the forum, but have been reading for a very long time.

Now I have a problem, I already verified with Twin last month, everything was ok. 3 days ago I wanted to withdraw, I could only select Trustly, my bank does not support it. Tried it also as a bank transfer, nothing worked, could only select trustly.

So I signed up with netteler, and deposited 10 €, so that I can then withdraw.

My account is suddenly no longer verified, I should upload again ID. (I have already 4 times, it is also there as verified)

Now it comes, I received a message yesterday that my date of birth does not match the one in the ID. Have then asked in the chat, and actually on the keyboard I mistyped, instead of the 0 I pressed the 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.

What do you think about this? Will it still be changed? Or will I also not receive my payout?

I have already sent 3 explanations by e-mail. However, I have not received an answer. In the chat no one can help me either.

This post has been translated automatically

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout - typo in date of birth

19th Jun. 2020, at 02:19 pm CEST#2

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jarek1233 wrote on 06/19/2020 at 13:53: Hello,

am newly registered here in the forum, but have been reading for a very long time.

Now I have a problem, I already verified with Twin last month, everything was ok. 3 days ago I wanted to withdraw, I could only select Trustly, my bank does not support it. Tried it also as a bank transfer, nothing worked, could only select trustly.

So I signed up with netteler, and deposited 10 €, so that I can then withdraw.

My account is suddenly no longer verified, I should upload again ID. (I have already 4 times, it is also there as verified)

Now it comes, I received a message yesterday that my date of birth does not match the one in the ID. Have then asked in the chat, and actually on the keyboard I mistyped, instead of the 0 I pressed the 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.

What do you think about this? Will it still be changed? Or will I also not receive my payout?

I have already sent 3 explanations by e-mail. However, I have not received an answer. In the chat no one can help me either.

So because of a typo there should be no problems that can happen times

Came no feedback so far or in the chat you should be able to adjust something like that what did the staff exactly said ?

Write best times Caro from Gamblejoe to Twin is listed here so you can get in touch with the casino

Cheer up will be fine

This post has been translated automatically

jarek1233

Topic Creator

Forum posts: 4 Member since: 19.06.2020

[solved] Payout - typo in date of birth

19th Jun. 2020, at 02:24 pm CEST#3

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gamble1 wrote on 19.06.2020 at 14:19
So because of a typo there should be no problems that can happen sometimes

Came no feedback so far or in the chat you should be able to adjust something like that what did the staff exactly said ?

Write best times Caro from Gamblejoe to Twin is listed here so you can get in touch with the casino

Cheer up will be fine

Thanks a lot. They can't or won't change it in chat. One says it will be checked, the other - it must go to the security department

The last mail I received yesterday: Thanks for sending over those documents, it came to our attention that your date of birth is not matching the one registered on your player account

Could you kindly provide an explanation of this matter?

I have replied to this, but so far nothing has come.

This post has been translated automatically

jarek1233

Topic Creator

Forum posts: 4 Member since: 19.06.2020

[solved] Payout - typo in date of birth

19th Jun. 2020, at 02:54 pm CEST#4

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jarek1233 wrote on 06/19/2020 at 13:53: Hello,

and indeed on the keyboard I mistyped, instead of 0 I pressed 2 (are next to each other). So the year of birth is not correct 1980 born, I typed 1982.

i meant one below the other.

This post has been translated automatically

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout - typo in date of birth

19th Jun. 2020, at 03:18 pm CEST#5

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jarek1233 wrote on 06/19/2020 at 14:24
Thank you. They can't or won't change it in chat. One says it will be checked, the other - it must go to the security department

The last mail I received yesterday: Thanks for sending over those documents, it came to our attention that your date of birth is not matching the one registered on your player account

Could you kindly provide an explanation of this matter?

I have replied to this, but so far nothing has come.

Did you provide the requested explanation why and why it came to this ?

If so then you have to wait a bit but just because of a typo they can't withhold your payment so they can't get away with it so be patient and we'll see

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jarek1233

Topic Creator

Forum posts: 4 Member since: 19.06.2020

[solved] Payout - typo in date of birth

19th Jun. 2020, at 03:18 pm CEST#6

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I am infinitely grateful to Caro, just received the money. Thank you

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Payout - typo in date of birth

19th Jun. 2020, at 03:44 pm CEST#7

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Jarek1233 has been successfully verified (typo has been fixed) and has also already received his payout.

This topic has been closed

This post has been translated automatically

Twin: [solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

[solved] Payout - typo in date of birth

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