Payment of the partial profit

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

6th Nov. 2020, at 08:04 am CET#1

2 Likes

Liked this post: Anonym, Mimi51

Good morning everyone,

i had played at Twin in April and my house bank had probably not carried out a part of the instant transfers and cancelled my bank account.
Now after several months came the mail from Twin that they keep one payout of my win and the other will pay out to my former account.
I said in the chat that I have a new account, have sent my account statement from the new account and the Kündigunsbestätigung from the old account.
Since then, unfortunately, nothing happens more it is about several thousand euros.
I was first totally surprised that they still have reacted wanted to hand over the case to the MGA for review.
Actually, the question is how the experiences of others with Twin are, in the chat they are super nice only an information when you get his money gives you none.
If I don't have my money in a couple of days, should I send the email to MGA? There everything is clearly confirmed to me, or can someone from Gamblejoe help me then?

Thank you and love

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Rookie

Yeaaaz

Forum posts: 51 Member since: 11.05.2020

Payment of the partial profit

6th Nov. 2020, at 10:27 am CET#2

2 Likes

Liked this post: Insa24, Xardas

I would wait a little longer. Twin has a good financial
Finance department in my opinion.

That will already

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

Payment of the partial profit

9th Nov. 2020, at 02:25 pm CET#3

0 Likes

Nobody has liked this post so far

As of now, the payment department has forwarded it to the finance department and nothing is happening after day 3.
Unfortunately, no one can give us any information about how quickly it will be processed.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.

Greetings

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

Payment of the partial profit

10th Nov. 2020, at 01:18 am CET#4

2 Likes

Liked this post: Insa24, Xardas

Xardas wrote on 09.11.2020 at 14:25: As of now, the payment department has forwarded it to the finance department because nothing happens now after day 3.
An information about how quickly it will be processed then, unfortunately, no one can give.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.

Greeting

In special cases like yours, it will probably take a while to sort it out. You can try to write Julian or Caro in the forum. They can ask the manager about the state of affairs, but that will still take time.

If nothing helps, you still have a conciliation board and the MGA, but both processes are time consuming. I would wait and see what happens, and ask questions from time to time. Really bad cases look different, look at the cases with Voodoo and Casumo, those are bad things. You can only keep calm at the beginning, that's all you can do for now.

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Amateur

Xardas

Topic Creator

Forum posts: 199 Member since: 05.11.2020

Payment of the partial profit

14th Nov. 2020, at 09:37 am CET#5

2 Likes

Liked this post: Insa24, k****8

Subject may be too have finally received my money.

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Elite

R3hab

verified

Forum posts: 2.191 Member since: 31.08.2020

Payment of the partial profit

19th Nov. 2020, at 08:58 am CET#20

0 Likes

Nobody has liked this post so far

And then thread creator gw to the win and payout

-- Quote removed --

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

Payment of the partial profit

19th Nov. 2020, at 09:39 am CET#2

0 Likes

Nobody has liked this post so far

At the request of the thread creator, I will close the topic.

This topic was closed

This post has been translated automatically

Twin: Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

Payment of the partial profit

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