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Twin: Payment of the partial profit

Topic created on 06th Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,942
Xardas
Amateur

Payment of the partial profit

6th Nov. 2020, at 08:04 am CET#1
2 Likes

Liked this post: Anonym, Avatar von Mimi51 Mimi51
Good morning everyone,

i had played at Twin in April and my house bank had probably not carried out a part of the instant transfers and cancelled my bank account.
Now after several months came the mail from Twin that they keep one payout of my win and the other will pay out to my former account.
I said in the chat that I have a new account, have sent my account statement from the new account and the Kündigunsbestätigung from the old account.
Since then, unfortunately, nothing happens more it is about several thousand euros.
I was first totally surprised that they still have reacted wanted to hand over the case to the MGA for review.
Actually, the question is how the experiences of others with Twin are, in the chat they are super nice only an information when you get his money gives you none.
If I don't have my money in a couple of days, should I send the email to MGA? There everything is clearly confirmed to me, or can someone from Gamblejoe help me then?

Thank you and love

This post has been translated automatically

Yeaaaz
Rookie

Payment of the partial profit

6th Nov. 2020, at 10:27 am CET#2
2 Likes

Liked this post: Avatar von Insa24 Insa24, Avatar von Xardas Xardas
I would wait a little longer. Twin has a good financial
Finance department in my opinion.

That will already

This post has been translated automatically

Xardas
Amateur

Payment of the partial profit

9th Nov. 2020, at 02:25 pm CET#3
0 Likes

Nobody has liked this post so far
As of now, the payment department has forwarded it to the finance department and nothing is happening after day 3.
Unfortunately, no one can give us any information about how quickly it will be processed.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.

Greetings

This post has been translated automatically

Kleinkariert
Expert

Payment of the partial profit

10th Nov. 2020, at 01:18 am CET#4
2 Likes

Liked this post: Avatar von Insa24 Insa24, Avatar von Xardas Xardas
Xardas wrote on 09.11.2020 at 14:25: As of now, the payment department has forwarded it to the finance department because nothing happens now after day 3.
An information about how quickly it will be processed then, unfortunately, no one can give.
It's all very curious and also reflects all the experience reports recently about Twin again, too bad actually.

Greeting

In special cases like yours, it will probably take a while to sort it out. You can try to write Julian or Caro in the forum. They can ask the manager about the state of affairs, but that will still take time.

If nothing helps, you still have a conciliation board and the MGA, but both processes are time consuming. I would wait and see what happens, and ask questions from time to time. Really bad cases look different, look at the cases with Voodoo and Casumo, those are bad things. You can only keep calm at the beginning, that's all you can do for now.

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Xardas
Amateur

Payment of the partial profit

14th Nov. 2020, at 09:37 am CET#5
2 Likes

Liked this post: Avatar von Insa24 Insa24, k****8
Subject may be too have finally received my money.

This post has been translated automatically

R3hab
Elite

Payment of the partial profit

19th Nov. 2020, at 08:58 am CET#20
0 Likes

Nobody has liked this post so far
And then thread creator gw to the win and payout

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Caro
Expert

Payment of the partial profit

19th Nov. 2020, at 09:39 am CET#2
0 Likes

Nobody has liked this post so far
At the request of the thread creator, I will close the topic.

This topic was closed

This post has been translated automatically

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