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Thrills: Free spins deleted - intentionally? Thrills Casino (Page 2)

Topic created on 09th Jun. 2020 | Page: 2 of 2 | Answers: 17 | Views: 3,277
Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 09:25 pm CEST#11
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Tata2 wrote on 09.06.2020 at 20:55 clock: I was told that would be from the system so, you could do nothing. Knew that actually also so that is restored. After support was not helpful I tried it by mail, because never ne answer get.

Previously, the support at Lapa was great, maybe something has changed there? I just looked up which authority is responsible for disputes.
You have to contact here: https://eadr.org/de/kontakt/

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 09:27 pm CEST#12
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I had written the same day with support, mail also... May be stupid, a sometime I had then actually forgotten until earlier... A as I said, can only say that I was told by support goes ni to restore, would be from the system so... Therefore, hopefully Pneumatic has more luck. 🙂

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 09:35 pm CEST#13
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Royal777.... At the support first came the usual, delete everything and restart the game, then that nothing can be changed, unfortunately I would have bad luck. Quite unfriendly. Okay, thanks a lot 🙂 should maybe really do that.

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Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 10:04 pm CEST#14
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Tata2 wrote on 09.06.2020 at 21:35: Royal777.... At the support first came the usual, delete everything and restart the game, then that nothing could be changed, I would unfortunately have bad luck. Quite unfriendly. Okay, thanks a lot 🙂 should maybe really do that.

Let's see, you played the game Extra Chilli at Lapalingo. And during the free spins it came to the termination. Were you credited with the possible win from the free spins?
What does your game history say?
Can you open the Extra Chilli game and spin?
Did you play with real money or were they free spins that were given to you?

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 10:24 pm CEST#15
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A win was not credited (was only a few euros until the abort, but win was at least there until then), in the game history is 0.00 win. Game I can open normally and also play. Was real money without any bonus

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Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 10:51 pm CEST#16
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Tata2 wrote on 09.06.2020 at 22:24: A win was not credited (was only a few euros until the abort, but win was at least scho there until then), in the game history is 0.00 win. Game I can open normally and also play. Was real money without any bonus

Then you have to report aufjedenfall at the above address. Possibly you can also help the Caro here from the forum?
With Extra Chilli the big wins come only at the end, at least the probability of good wins increases by increasing multiplier.

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 11:11 pm CEST#17
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Liked this post: Anonym
Have just written again ne mail, wait now 2/3 days and if then nothing comes I will contact you at the address of you. In any case, thank you very much for your help 🙂

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Pneumatic
Top Member

Free spins deleted - intentionally? Thrills Casino

19th Jun. 2020, at 05:59 am CEST#18
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Hello,

Latest mail from yesterday:

Hi Pierre,

Thank you for contacting us.

Unfortunately, the issue is still being investigated by the game Provider and there is no update yet. We will get back to you about this as soon as we hear more. My sincere apologies for the inconvenience!

Please don't hesitate to contact us with any other questions you might come up with in the meantime. We're always happy to help!

My apologies for this Pierre. Wishing you a lovely day at this point!

Kind regards



It's been like this ever since, so I've resigned myself to not seeing the spins😄

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