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Thrills: Free spins deleted - intentionally? Thrills Casino

Topic created on 09th Jun. 2020 | Page: 1 of 2 | Answers: 17 | Views: 3,278
Pneumatic
Top Member

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 05:29 pm CEST#1
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Too bad... I actually had nice hours today at Thrills... after my 2nd and last payout of 600 € I had left me 50 euros for extra chilli...

Had free spins on 80ct which slowly started to pick up speed when an error popped up - " Invalide LB Token" ?! (Or something like that) I flew out of the slot... well knows everyone times, goes new in the slot and he loads the last stand...


... only with me the slot starts completely new... free spins fott, possibly good win fott... 40 euros fott... stand now stupid with 10 € because everything was taken 😅

Someone ever experienced similar?

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RebellYell
Top Member

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 06:10 pm CEST#2
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Can only advise you to always record the free spins in the future (eg with Bandicam), which you then have a "proof" against the casino, should something happen again!

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Latino
Experienced

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 06:18 pm CEST#3
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I would even record the entire game session and keep it until the payout (if you win). Start the recording before you log in so that the Deposit process is also recorded.

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Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 06:43 pm CEST#4
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Pneumatic wrote on 09.06.2020 at 17:29: Too bad... I actually had nice hours today at thrills... after my 2nd and last payout of €600 I had left myself 50 euros for extra chilli...

Had free spins on 80ct which slowly started to pick up speed when an error popped up - " Invalide LB Token" ?! (Or something like that) I flew out of the slot... well knows everyone times, goes new in the slot and he loads the last stand...


... only with me the slot starts completely new... free spins fott, possibly good win fott... 40 euros fott... stand now stupid with 10 € because everything was taken 😅

Someone ever experienced similar?

That can not be that everything is gone. Such a thing is not possible, you should contact support and send them the game history.

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Pneumatic
Top Member

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 07:14 pm CEST#5
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Is in clarification that it could not be clarified, I should wait for ne mail

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Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 07:18 pm CEST#6
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Nobody has liked this post so far
Pneumatic wrote on 09.06.2020 at 19:14: Is in clarification that it could not be clarified, I should wait for ne mail

If you are lucky, the technical support from the casino will solve the problem within 48 hours. Possibly the Provider must also be contacted and this process can take up to several weeks....

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 08:19 pm CEST#7
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Hello, had the same a few weeks ago at Lapalingo, also Extra Chilli, also in the middle of the bonus rausgeflogen... Support asked, I got the answer that there is nothing to do... hope you have more luck, despite mail is with me nix happened

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Anonym

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 08:22 pm CEST#8
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Tata2 wrote on 09.06.2020 at 20:19: Hello, had the same a few weeks ago at Lapalingo, also Extra Chilli, also in the middle of the bonus rausgeflogen... Support asked, I got the answer that there is nothing to do... hope you have more luck, despite mail is with me nix happened.

Where should the data be? They can not disappear. Immediately contact the technical support and if necessary the MGA.

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Tata2
Rookie

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 08:55 pm CEST#9
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I was told that would be from the system so, you could do nothing. Knew that actually also so that is restored. After support was not helpful I tried it by mail, because never ne answer get

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Latino
Experienced

Free spins deleted - intentionally? Thrills Casino

9th Jun. 2020, at 09:08 pm CEST#10
1 Like

Liked this post: Anonym
Every spin is logged by the Provider server as this is the basis for billing between the casino and the provider/game publisher. And so that the casino can check the data for billing, they must also log. As Royal777 already wrote: They can not disappear.

@Tata2:
Not helpful though that this happened "a few weeks ago". I do not know how long this data must be kept
If this happens to you again I suggest you act immediately.

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