Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

sunnyplayer: Cashout declined at Sunnyplayer because waiting for confirmation from Sofort AG

Topic created on 19th Oct. 2018 | Page: 1 of 2 | Answers: 12 | Views: 4,978
Anonym
Hi,
i wanted to pay 2x 5K to Paypal. Won without bonus and the like. Now I was canceled in the account at sunnyplayer the amounts. The chat means there must first be a notification from Sofort AG about my deposits yesterday, this may take 1-3 days. So a shenanigan, I would not have been able to dispose of the Deposit amounts if it can not be debited, but Sofort AG is there at all. Or do I see this wrong?

Greeting, Kalfater

This post has been translated automatically

Matthias
Expert
Hello Kalfater,

that sunnyplayer wants to wait there for a confirmation, is of course not nice, but honestly I have also scho experienced with other casinos.
It behaves to my knowledge as follows: You Deposit with Sofortüberweisung, "Sofort" deducts the money from your account and then confirms to the casino that the amount could be deducted from your account.
Sunnyplayer then lets you play with this money because they basically trust the "OK message" from Sofort / Klarna, even though they don't have the money in the account yet.
To the player, it looks like the casino got the money directly.
If you request a withdrawal now, it would actually be the case that the casino would go into "advance" because they do not have a single euro of your deposit in the account.
Sometimes casinos wait a bit in this case until the money actually reaches them.
To speed up the whole withdrawal process, I recommend depositing with a credit card. This will be a bit faster, but may be a bit more expensive, because 1-3% fees may apply.

This post has been translated automatically

Dutch78
Expert
Some Online Casinos do indeed handle it this way, just stay calm (even if that's sometimes hard ) and sit it out.
You will certainly get your money, but in fact some casinos speculate that you will cancel your withdrawals and gamble away again.
If you feel the urge to keep playing, pay into another OC and leave the 100,000 euros untouched.

This post has been translated automatically

Anonym
1. register 2. verify 3. Deposit 4. play or pay if win

then you save a lot of money and nerves

This post has been translated automatically

Anonym

robby811 wrote on 19/10/2018 at 17:00: 1. register 2. verify 3. Deposit 4. play or pay out if win

then you save a lot of money and nerves

Well, that's exactly how I did it, I am verified. Please read correctly what it is about!

This post has been translated automatically

Anonym
I would also keep my nerves. Since you played without a bonus and seem to have verified yourself properly beforehand, there should be no problems, even if you have to be patient and the OCs like to take their time with such things?

This post has been translated automatically

Huseyin
Experienced
Please do not gamble it all away again

This post has been translated automatically

thebutcher85
Amateur
i have also had with Rizk and leo the next day it worked and the money was at the casino and I could withdraw no worries

This post has been translated automatically

TonioKroeger
Experienced
I agree...This happened to me several times at Videoslots after Klarna transfers. When I wanted to withdraw something, I got some kind of error message, which was quite annoying. In the chat they explained it to me like Matthias above. After two or three days it was then possible again. Since sunnyplayer is a reputable casino, you (only) have to be patient, then it will work.

This post has been translated automatically

Anonym
This is the very last thing, if they have an OK from immediately and give you the money to play, they should also pay out...

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:52 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately