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sunnyplayer: SunnyPlay cashout declined

Topic created on 20th Aug. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,389
krts97

SunnyPlay cashout declined

20th Aug. 2019, at 11:40 am CEST#2
0 Likes

Nobody has liked this post so far
Good day,
I have a problem
I have yesterday in sunnyplayer 4 withdrawals Transacted. once 75€ once 400€ once 115€ and once 220€

the 400€ and 220€ were confirmed and paid to my account.

The 115€ and the 75€ were rejected and I should submit a bank statement. I asked yesterday in the chat about the money because it said it is in the payout but will be processed only when the bank statement has been confirmed. This has happened.
Now a customer service representative of the casino tells me: The money was booked back to my player account Well there is no money...


I write a mail to the casino response:
We are sorry, you have already received all the information in the chat.

What can I do? How do I get my money? I have never had any problems with SunnyPlayer, I am a loyal customer and I have left sooo much money. But the customer service is just underground!
Do you have any experience? How should I proceed?

Thanks a lot

This post has been translated automatically

Dbac79
Elite

SunnyPlay cashout declined

20th Aug. 2019, at 11:50 am CEST#1
0 Likes

Nobody has liked this post so far
just keep contacting them, stay friendly but keep asking the same questions where the money is etc until they help you out

This post has been translated automatically

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