Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

sunnyplayer: SunnyPlay cashout declined

Topic created on 20th Aug. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,378
krts97

SunnyPlay cashout declined

20th Aug. 2019, at 11:40 am CEST#2
0 Likes

Nobody has liked this post so far
Good day,
I have a problem
I have yesterday in sunnyplayer 4 withdrawals Transacted. once 75€ once 400€ once 115€ and once 220€

the 400€ and 220€ were confirmed and paid to my account.

The 115€ and the 75€ were rejected and I should submit a bank statement. I asked yesterday in the chat about the money because it said it is in the payout but will be processed only when the bank statement has been confirmed. This has happened.
Now a customer service representative of the casino tells me: The money was booked back to my player account Well there is no money...


I write a mail to the casino response:
We are sorry, you have already received all the information in the chat.

What can I do? How do I get my money? I have never had any problems with SunnyPlayer, I am a loyal customer and I have left sooo much money. But the customer service is just underground!
Do you have any experience? How should I proceed?

Thanks a lot

This post has been translated automatically

Dbac79
Elite

SunnyPlay cashout declined

20th Aug. 2019, at 11:50 am CEST#1
0 Likes

Nobody has liked this post so far
just keep contacting them, stay friendly but keep asking the same questions where the money is etc until they help you out

This post has been translated automatically

Hot Topics5th Nov. 2024 at 01:44 pm CET

World
0
Online Casinos
0
World
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately