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sunmaker: Sunmaker.com after payment order of 350€ account was blocked without notification.

Topic created on 28th Oct. 2020 | Page: 1 of 2 | Answers: 12 | Views: 4,530
darksilece

Sunmaker.com after payment order of 350€ account was blocked without...

28th Oct. 2020, at 05:51 pm CET#1
1 Like

Liked this post: k****8

Good afternoon dear community,

I am absolutely at a loss.
I registered at Sunmaker.com and after registration I received a bonus of 5€.
i fulfilled the bonus conditions and even deposited 1€ from my bank account hoping to speed up the withdrawal time a bit. After I made the Deposit of 350€, my account was blocked by the security department without any reason.

The support of sunmaker I can only partially approve. 3 days after withdrawal order I turned to the customer support.
A nice employee wrote to me that my account was irrefutably blocked by the security department. When I asked where the problem was, "Martin" I think his name was. That he cannot give any information about it. Shortly after the sentence Martin left the chat.
So quickly I can not get rid of me. So I started a 2 attempt at the support. An employee wrote me this time I should verify my account and send all requested documents Sunmaker.com.

I copied my ID at the copy store and a current proof of address. I noticed that I made a careless mistake during the registration process and that I accidentally wrote *Dauchau* in the *Residence*-*Birthplace* field, but I live in *Dachau* When I got home, I immediately contacted support and asked for my profile to be updated and asked where I should send my documents. One of the employees told me that my account would remain locked and that it was not possible to retrieve it. When I asked why? This nice lady also had no answer for me

I feel a bit ripped off. I am ready to send all the requested documents to Sunmaker.com to verify my account. I find it a pity that Sunmaker.com does not cooperate with me in any way to find a solution to the problem.

1. I have registered with Sunmaker for the first time.

2. I have fulfilled the bonus conditions.

The only thing that could prevent Sunmaker.com from approving the withdrawal is the clerical error, however, the support refused to correct or update my location.

My hands are tied and I hope someone can help me with this dilemma.

Kind regards

Patrick C


This post has been translated automatically

Stromberg
Legend

Sunmaker.com after payment order of 350€ account was blocked without...

28th Oct. 2020, at 06:03 pm CET#2
0 Likes

Nobody has liked this post so far
Why did you copy your documents?
You realize you're not supposed to mail them? 😂
Or are you kidding us?

This post has been translated automatically

darksilece

Sunmaker.com after payment order of 350€ account was blocked without...

28th Oct. 2020, at 06:08 pm CET#3
0 Likes

Nobody has liked this post so far
No, I am not kidding anyone. I had them copied because my brother-in-law scanned the documents and sent them to my e-mail address.

I know, why have it simple when it can be complicated.

This post has been translated automatically

Taybone
Amateur

Sunmaker.com after payment order of 350€ account was blocked without...

28th Oct. 2020, at 08:42 pm CET#4
0 Likes

Nobody has liked this post so far
In any case, big screw-up.

This post has been translated automatically

Cashwig

Sunmaker.com after payment order of 350€ account was blocked without...

29th Oct. 2020, at 10:13 am CET#5
0 Likes

Nobody has liked this post so far
I can not reproduce so. There must be something else wrong....Sunmaker is super reliable and am active there for several years. Payouts very fast, support VERY GOOD! German support above all. Important to me is a transparent Deposit, payout and sunmaker meets in all respects.

Sorry, but I don't buy that part. There is something else wrong.

This post has been translated automatically

Nickii45
Expert

Sunmaker.com after payment order of 350€ account was blocked without...

29th Oct. 2020, at 10:49 am CET#6
1 Like

Liked this post: Avatar von darksilece darksilece
Cashwig wrote on 29.10.2020 at 10:13 am: I can not reproduce so. There must be something else up....Sunmaker is super reliable and have been active there for several years. Payouts very fast, support VERY GOOD! German support above all. Important to me is a transparent Deposit, payout and sunmaker meets in all respects.

Sorry, but I don't buy that part. There is something else wrong.

Then you are probably one of the only🤣
The chat has always been unfriendly and terminated the chat also very often.
Was also there for years until the leaf has changed only errors and aborts, at some point when they had enough coal from me, my account was locked ...
Dirt shed..🤬

This post has been translated automatically

darksilece

Sunmaker.com after payment order of 350€ account was blocked without...

29th Oct. 2020, at 03:16 pm CET#7
0 Likes

Nobody has liked this post so far
Cashwig wrote on 29.10.2020 at 10:13 am: I can not reproduce so. There must be something else up....Sunmaker is super reliable and have been active there for several years. Payouts very fast, support VERY GOOD! German support above all. Important to me is a transparent Deposit, payout and sunmaker meets in all respects.

Sorry, but I don't buy that part. There is something else wrong.

Lucky you, It is as true as the Amen in the church! Whether you believe it or not is relative.

This post has been translated automatically

n****4

Sunmaker.com after payment order of 350€ account was blocked without...

29th Oct. 2020, at 03:45 pm CET#8
1 Like

Liked this post: Avatar von darksilece darksilece
Sunmaker soso I also better avoid the casino from now on

This post has been translated automatically

s00pernanny
Experienced

Sunmaker.com after payment order of 350€ account was blocked without...

30th Oct. 2020, at 12:38 am CET#9
1 Like

Liked this post: Avatar von darksilece darksilece
Have you sent the documents or do you still want to send them? Why didn't you take a photo of your ID and registration? If scanned copies of your documents arrive, they might suspect fraud.

This post has been translated automatically

k****8

Sunmaker.com after payment order of 350€ account was blocked without...

30th Oct. 2020, at 07:20 am CET#10
0 Likes

Nobody has liked this post so far
darksilece wrote on 10/28/2020 at 5:51 pm

Good afternoon dear community,

I am absolutely at a loss.
I registered at Sunmaker.com and after registration I received a bonus of 5€.
i fulfilled the bonus conditions and even deposited 1€ from my bank account hoping to speed up the withdrawal time a bit. After I made the Deposit of 350€, my account was blocked by the security department without any reason.

The support of sunmaker I can only partially approve. 3 days after withdrawal order I turned to the customer support.
A nice employee wrote to me that my account was irrefutably blocked by the security department. When I asked where the problem was, "Martin" I think his name was. That he cannot give any information about it. Shortly after the sentence Martin left the chat.
So quickly I can not get rid of me. So I started a 2 attempt at the support. An employee wrote me this time I should verify my account and send all requested documents Sunmaker.com.

I copied my ID at the copy store and a current proof of address. I noticed that I made a careless mistake during the registration process and that I accidentally wrote *Dauchau* in the *Residence*-*Birthplace* field, but I live in *Dachau* When I got home, I immediately contacted support and asked for my profile to be updated and asked where I should send my documents. One of the employees told me that my account would remain locked and that it was not possible to retrieve it. When I asked why? This nice lady also had no answer for me

I feel a bit ripped off. I am ready to send all the requested documents to Sunmaker.com to verify my account. I find it a pity that Sunmaker.com does not cooperate with me in any way to find a solution to the problem.

1. I have registered with Sunmaker for the first time.

2. I have fulfilled the bonus conditions.

The only thing that could prevent Sunmaker.com from approving the withdrawal is the clerical error, however, the support refused to correct or update my location.

My hands are tied and I hope someone can help me with this dilemma.

Kind regards

Patrick C



Should be no problem it is obvious that it was a mistake without intention clarifies itself already 😊

This post has been translated automatically

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