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sunmaker: [solved] Sunmaker payout higher amount

Topic created on 10th May. 2019 | Page: 1 of 2 | Answers: 11 | Views: 4,507
MissesMiss
Amateur

[solved] Sunmaker payout higher amount

10th May. 2019, at 09:20 am CEST#6
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My brother won €10,000 from Monday to Tuesday at sunmaker, immediately requested 9,000 of it on May 8 for payout, first he was told that the processing takes 24 hours, now it is checked again closely
Has anyone had similar experiences and can tell me how long he is waiting now? He doesn't actually play anymore, online was the first time ever. He's already not getting his hopes up that he'll get the money at all.

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Jay88
Experienced

[solved] Sunmaker payout higher amount

10th May. 2019, at 09:58 am CEST#1
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Congratulations on the win...

Did your brother play with a bonus? If not and he has not otherwise violated the terms and conditions, he also gets his money

The first payout and then even such a sum, always takes a little longer ... Everything is checked here now for the time being...

As a rule, an average of 72 hours.

Your brother must of course also fully verify... ID etc. upload

Until then, be patient and don't blow it all again. 😄

LG

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Anonym

[solved] Sunmaker payout higher amount

10th May. 2019, at 10:11 am CEST#2
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Had a four-digit win there about 2 months ago and have certainly also had to wait 3-4 days for the payout. He should have patience and not come up with the idea to cancel the payout and to daddle 😏

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gamble1
Icon

[solved] Sunmaker payout higher amount

10th May. 2019, at 10:51 am CEST#3
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Sunmaker is a very good casino this also waives the 5€ Max Bet Rule and even with bonus you can not go wrong greatly

Before my VIP time at sunmaker I have once won 20,000 € these were also closely controlled but that is also normal

The money is actually paid out 100% as long as he has no duplicate accounts or so where Sunmaker is very Kulant

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Anonym

[solved] Sunmaker payout higher amount

10th May. 2019, at 12:54 pm CEST#4
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He will receive his money. Do not gamble, best to set a player protection/limit

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GambleAddict777
Amateur

[solved] Sunmaker payout higher amount

10th May. 2019, at 10:02 pm CEST#5
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The limit I would make in any case, otherwise you tend very quickly to say oh I gamble another 1000 € because I have 9000 €, etc. and in the end it can quickly happen that the whole coal is gone.
Congratulations on the win.

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MissesMiss
Amateur

[solved] Sunmaker payout higher amount

13th May. 2019, at 06:25 pm CEST#7
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So the payout is still being processed. From the support there are always only the same standard answers
"It will take a while, we'll get back to you"
It can not be that they need 5 days to check
In general, I would like to know how such a process works
Does anyone have any ideas?

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Julian
Elite

[solved] Sunmaker payout higher amount

13th May. 2019, at 06:35 pm CEST#8
1 Like

Liked this post: Anonym
Hey MissesMiss,

I have just forwarded your case to the manager, I will get back to you later or tomorrow via Communicator.

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MissesMiss
Amateur

[solved] Sunmaker payout higher amount

13th May. 2019, at 07:37 pm CEST#9
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Okay, but as I said, it is actually the account of my brother, who is already almost resigned. I just feel sorry for him and as a sister I must be able to help him somehow, he really doesn't deserve to be held up like this

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Anonym

[solved] Sunmaker payout higher amount

13th May. 2019, at 08:49 pm CEST#10
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Would be interesting to know why this takes such a long time.

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