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sunmaker: [solved] Review by security department due to high payout/win (Page 4)

Topic created on 16th Jun. 2020 | Page: 4 of 4 | Answers: 32 | Views: 8,366
gamble1
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[solved] Review by security department due to high payout/win

19th Jun. 2020, at 01:56 pm CEST#31
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Doedelfee wrote on 19.06.2020 at 11:08: New status after Anfsge at the support:

Amount should be transferred tomorrow
5-10 days it will probably take this way...

Account balance in the player account was set to 0,00€

The payout can be found in the account statements under adjustment with the status not available, or green dot and the comment completed again.

Hui, I am happy...
Not available... OK, but completed sounds good...

Has been able to give binding commitments and haz directly responded the support,
today times a praise...!

The actions and responses before were not so nice...
In addition, there are also some Threats here, where negative comments are made, or also defended...

The final confirmation then in 5-10 days, then will be evaluated

Thank you for the reassuring comments about Sunmaker...
(subject to reservation, will also only be confirmed in 5-10days😉).

That Freut me now really very much for you

As for the topic of support, it's people and everyone is sometimes worse than his colleague that usually get to feel the customers even if it should not be so

I had there also very pampige employees but also very very nice

We hear us in 5-10 days follow it further

This post has been translated automatically

Doedelfee
Visitor

[solved] Review by security department due to high payout/win

19th Jun. 2020, at 05:08 pm CEST#32
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Overall, no one was unfriendly to me, but I had the feeling that they are speculating that a player will Deposit again or lose his nerve and the win.
In temptation I would not have come, but with such an amount you fear that is searched in the crumbs.
Also, the credit back on the account without further notice, here I would have wished me but something, for example, that the amount remains in the processing status and locked, also in the sense of Player protection
But something like this belongs in my opinion in an assessment or directly addressed to sunmaker
Just now I got by mail also again a confirmation that the manual transfer is in progress...
Have informed my bank today that a larger amount will be transferred to my account
Afterwards I asked the support for a confirmation of profit, so that my account would not be blocked because of suspicion of money laundering. I was helped very politely and helpfully. Here I have also already received a confirmation mail that my request has been forwarded to the responsible department.
Top!
I don't know which mechanisms are behind the behavior before, I can well imagine that the employees are instructed to show a somewhat aggressive behavior and also that a player profile with statistics etc. pops up when you make contact in livechat, I just don't know
I also think that you are confronted with a lot of garbage and f**ked up players as a supporter...
As I said, just now I am received very politely and respectfully, which is perhaps also due to the influence and demand by gamblejoe?

Kind regards

See you soon

This post has been translated automatically

Caro
Expert

[solved] Review by security department due to high payout/win

6th Jul. 2020, at 11:33 am CEST#33
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I just received the info that the player was properly processed and immediately after the confirmation arrived the money was transferred to the players.

This topic was closed

This post has been translated automatically

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