sunmaker: [solved] Review by security department due to high payout/win (Page 3)

pyros wrote on 06/17/2020 at 2:19 pm

Aha! I'll ask for the link to look into the casino's balance sheets. Apparently

You have them available, and know that the casino pays out in any case and without problems.

So please give the sources, how you know that.
What is claimed here in this forum as alleged knowledge,
others need weeks to look at the balance sheets
Amazing!

You also seem to know that the casino pays out without delaying tactics.
Although I have already read something to the contrary.
But as an omniscient supercomputer of course no problem!

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Doedelfee wrote on 17.06.2020 at 23:44: A few years ago the wins were also paid out to me immediately (after proof of identity and account Verification of course).
5000 at stargames
Up to 2k at sunmaker several times...
Why it comes to this delay now I can not judge
But I do not believe in an incompetent management at Sunmaker, which has taken care of the matter according to the email.

So it should now be processed pretty quickly and come to payout

A mistake by me or my account I exclude in the meantime, because otherwise it would have come long ago to the payment termination or a request

Which internal reasons lead to the delay, I can not judge as said.

It is advertised 24h or 72h processing time, but the AGB's concede at any time additional checks that can be made.
according to Sunmaker statement, this verification is not me, it would surprise me now to be asked again to have to provide any evidence, which I can of course bring but then slowly as coercion and harassment would feel. I think also the management would make themselves thereby untrustworthy

Maybe Sunmaker has to check itself to prevent misconduct and not to come into disrepute

In how far by the game manufacturer a review must be carried out and that is coupled to licensing requirements I can not understand
I can understand that the system at Sunmaker triggers a certain automatism of verification from a certain payout amount, and this delays. I also believe that not every employee is authorized to release such high amounts
Apparently Sunmaker then also protects itself against Internet fraud, so software hacking, so I understand that now, or try to understand it...
As a customer, you then of course feel badly treated, cheated and fear a delay tactic
I would like to see more clarification by the support in the future, or more precise information in the terms and conditions what a security check can include everything. Money laundering is mentioned, I have not read anything about cybercrime. I am also of the opinion, the software should be fundamentally secure and checked, not only from a certain payout amount.
Software, licensing requirements, and checks are passed on to the customer in my opinion somewhat inaccurate and the support is also little helpful, or does not clarify enough. But perhaps it is also so intentional, or the customer is not concerned with certain procedures
It would have helped me to know that the software, which must be from an external company according to the regulations, is also checked by an external company. Likewise, a more precise time specification of the processing duration would be helpful. One can agree that contractually with external companies, when and how fast something is to be processed
Apparently, such win or payout amounts are rather rare, so that a check must first be commissioned and waited for
I find the topic already interesting. There are also the Highroller, but that is probably a whole other league
Do they have to undergo a more detailed check in advance?

Anyway I digress...

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gamble1 wrote on 17.06.2020 at 19:32
I can assure that my 20.000 € was a few years ago after one day on the account and even if I have made at this casino times by a 200 € cash bonus 2k it was without problems the next day there

I can say the same for the casinos: Vera&John, Videoslots, Mr.green and Wildz

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pyros wrote on 06/18/2020 at 04:41 PM

Maybe, but you are going out on a limb when you claim that for others, especially since

that is not recognizable in your statement before so at all. One should not speak for other companies,
just because you have a product from them.

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Doedelfee wrote on 06/18/2020 at 20:39: Cashout was canceled.
The total amount has been credited back to my account. Upon request to support, this happened at my request, as I would have requested a manual processing by management by mail, but the transfer would now be in front of management to sign, but also have a lot to do. I am supposed to let my account rest, have a nice day.
I hope I can rely on the statement of the support staff? I still emailed again asking for the transfer to my bank account and for a confirmation
Oh man, I'm going crazy...
Would like to be able to confirm the confident comments here...

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