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sunmaker: [solved] Review by security department due to high payout/win

Topic created on 16th Jun. 2020 | Page: 1 of 4 | Answers: 32 | Views: 8,324
Doedelfee
Visitor

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 11:42 am CEST#1
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Hello, on 08.06.2020 I requested a payout in the amount of 90,000€, which was initially canceled due to an offset in the amount of 5€. On 10.06.2020 renewed request for the same payout and my request to the customer support processing .
Status: payout recorded, still open.
The support said that because of the high amount it comes to an additional review by the security department and I should have patience...
Exact details or time frame are not mentioned, also the processing status is not communicated, and one has no influence on it, only that the department would contact me by mail should records or documents of me are needed.
My account and payment methods have long been verified and I have made both deposits and withdrawals.
I believe there are deliberate delay tactics being used here. I have documented all chat histories as screenshots
I am still waiting for the payout!
24 h processing time has passed for several days and I am considering further steps, for example, to go public and involve a lawyer.
I will now contact support one last time and set a deadline of 7 days
With the post here I would like to draw attention to the approach of sunmaker and would look forward to help and support.
For example, I could use contacts and contact persons who advertise for Sunmaker, e.g. on soccer shirts, TV commercials, etc....
First, however, I would need a legal representation, which also again puts my request to Sunmaker, before I turn to sponsors...
I am afraid that the 90.000€ will be embezzled...
Overall, playing at Sunmaker has always been a lot of fun for me, even if I have often and mostly deposited more, that I have accepted, but that a happy win is made so madig, is simply not fair and unseriös!

Glad about feedback

Thanks

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Anonym

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 12:29 pm CEST#2
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Due to the partly monthly updates in the area of data protection and the terms and conditions, it is mandatory to verify yourself again.
Firstly, you cannot set a deadline for the casino and secondly, there is nothing in the terms and conditions about a processing time of 24 hours. Instead, the following can be found:
In some circumstances, various documents may be requested before a withdrawal is made. The Company will endeavor to process all requested withdrawals within 72 hours, provided that all required documents have been received.

Once processed, it will take 3-5 business days for the money to be transferred there. If you have been waiting for the payout since 10/6, then it has only been 3 full business days.

I don't see any problems here, but due to the payout amount I can understand your worries. In your place, I would just be patient for a few more days

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Caro
Expert

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 12:39 pm CEST#3
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Hi Doedelfee & welcome to the forum,

i have sent you a message via Communicator. Greetings Caro

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p****s

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 03:31 pm CEST#4
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Royal777 wrote on 16.06.2020 at 12:29: Due to the partly monthly updates in the area of data protection and the terms and conditions it is mandatory to verify again.
Firstly, you can not set a deadline for the casino and secondly, there is nothing in the AGB's about a processing time of 24 hours. Instead, the following can be found:
In some circumstances, various documents may be requested before a withdrawal is made. The Company will endeavor to process all requested withdrawals within 72 hours, provided that all required documents have been received.

Once processed, it will take 3-5 business days for the money to be transferred there. If you have been waiting for the payout since 10/6, then it has only been 3 full business days.

I don't see any problems here, but due to the payout amount I can understand your worries. In your place, I would just be patient for a few more days.

Why does it take longer with eienr larger payout? I have never seen that

understood. If I Deposit 100€ and win 100.000€, why do I get an extra check
extra check if 99.900€ comes from the casino? I have only deposited my
100€ deposited. Doesn't the casino have to be checked where it got the money from?

So it's nothing more than a deceitful attempt to delay the payment with specious
Reasons, in the hope that the money is gambled away.
Whoever thinks of something good is very unworldly.

Why do you defend casinos here, when the intention is clear?
You've already wasted your life as a moderator, and you're
most likely addicted

But here to always lift casinos on the golden throne, a la casinos
do not want to pull the money out of your pocket, is ridiculous.

Let you hire as an advertising figure for casinos, then you can give the garbage from you!

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Latino
Experienced

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 03:44 pm CEST#5
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@pyros:
It is indeed the case that very large sums are checked much more closely. ICh could well imagine that then the Provider is contacted whether not possibly a technical error is present. Unfortunately, all but you in such a process is not particularly hurried and the good Caro is already on it. Stand firm and do not touch the money again, then it will be fine. I keep both fingers crossed ...

As for your criticism of Royal777 I can understand you (surprise !? ) but just ignore it, do not lose your cool. For you it is important that you get your money - you can better respond to comments at a later time. Then you are probably much cooler, because in such a situation the nerves are probably hanging by a thread.

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Latino
Experienced

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 04:04 pm CEST#6
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Addendum since edit no longer works: I thought by mistake with pyros it is the winner. Therefore, the advice to remain steadfast is also omitted, Sry for that.

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Doedelfee
Visitor

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 05:05 pm CEST#7
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Thanks for the comments. sunmaker has now also contacted me, much friendlier and with the info that the Magement is also informed. Of course, I am still asked for patience. It is pointed out that it comes with such a high profit payout in principle to a certain procerdre of verification. Apparently, it is not even so much about my data, but rather about licensing requirements and protection via the game manufacturer.
Sounds optimistic to me for now, but of course I feel uncomfortable waiting and not seeing the amount credited to my giro account.
Thanks for the support and the tips, apparently the publish here on the platform has already done something, but before not paid out I would not praise the day before the evening. I will report further developments here
Lg

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Klempo77
Expert

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 05:51 pm CEST#8
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Doedelfee wrote on 16.06.2020 at 17:05: Thanks for the comments. sunmaker has now also contacted me, much friendlier and with the info that Magement is also informed. Of course, I am still asked to be patient. It is pointed out that it comes with such a high profit payout in principle to a certain procerdre of verification. Apparently, it is not even so much about my data, but rather about licensing requirements and protection via the game manufacturer.
Sounds optimistic to me for now, but of course I feel uncomfortable waiting and not seeing the amount credited to my giro account.
Thanks for the support and the tips, apparently the publish here on the platform has already done something, but before not paid out I would not praise the day before the evening. I will report further developments here
Lg.

First congratulations on the win 😊😊,

Second, I hope you didn't apply it all at once? Because of tax and such...

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wettibernd
Expert

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 05:59 pm CEST#9
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Klempo77 wrote on 16.06.2020 at 17:51
First of all congratulations on the win 😊😊,

Second, I hope you didn't apply it all at once? Because of tax and stuff...

What tax??? If anything it's for money laundering or organized crime

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derzweifel
Experienced

[solved] Review by security department due to high payout/win

16th Jun. 2020, at 07:23 pm CEST#10
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Nobody has liked this post so far
Doedelfee wrote on 16.06.2020 at 17:05: Thanks for the comments. sunmaker has now also contacted me, much friendlier and with the info that Magement is also informed. Of course I am still asked to be patient. It is pointed out that it comes with such a high profit payout in principle to a certain procerdre of verification. Apparently, it is not even so much about my data, but rather about licensing requirements and protection via the game manufacturer.
Sounds optimistic to me for now, but of course I feel uncomfortable waiting and not seeing the amount credited to my giro account.
Thanks for the support and the tips, apparently the publish here on the platform has already done something, but before not paid out I would not praise the day before the evening. I will report further developments here
Lg.

More serious than Sunmaker it does not go in my opinion, you will get your money if all the rules were followed (and vllt. even if not) - that the hedge at 100k I find now honestly not reprehensible. Other casinos go at 250 € three weeks on diving station.

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