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sunmaker: Help Sunmaker and Sunnyplayer

Topic created on 12th Jul. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,734
Anonym

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 11:36 am CEST#3
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Hello dear ones,

i requested my transaction lists from 3 casinos exactly 4 weeks ago, as I am completely blocked from all 3 casinos (due to gambling addiction) and can no longer pull the lists out of my account myself

From Vera&John I have already received the list after 2nd request (took about a week)
But with sunmaker and sunnyplayer leads simply no way purely that I get this list
They always put me off I should have patience, because there are many deposits, it takes time
This has been going on for 4 weeks and 1 day. Again and again the same standard emails, you have forwarded it to the appropriate department blah blah blah...

Now let's be honest, I work in accounting myself and such a list makes absolutely zero effort, you can so easily pull out of the respective player account and import into Excel

Do you have any suggestions/tips on how I can somehow get hold of these lists?
It is not possible to reactivate my account and I don't want to. I want to keep it closed forever
The support also does not give me an email for this department...

This is extremely annoying

This post has been translated automatically

G****e

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 12:08 pm CEST#1
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ScottyP wrote on 07/12/2019 11:36 am: Hello dear ones,

i requested my transaction lists from 3 casinos exactly 4 weeks ago, as I am completely banned from all 3 casinos (due to gambling addiction) and can no longer pull the lists out of my account myself

From Vera&John I have already received the list after 2nd request (took about a week)
But with sunmaker and sunnyplayer leads simply no way purely that I get this list
They always put me off I should have patience, because there are many deposits, it takes time
This has been going on for 4 weeks and 1 day. Again and again the same standard emails, you have forwarded it to the appropriate department blah blah blah...

Now let's be honest, I work in accounting myself and such a list makes absolutely zero effort, you can so easily pull out of the respective player account and import into Excel

Do you have any suggestions/tips on how I can somehow get hold of these lists?
It is not possible to reactivate my account and I don't want to. I want to keep it closed forever
The support also does not give me an email for this department...

This is extremely annoying.

Maybe they think you want to get the money back

This post has been translated automatically

Knochen
Elite

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 12:55 pm CEST#2
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Gamble wrote on 07/12/2019 12:08 PM
Maybe they think you want to get the money back.

Even if. The casino does not care about that. In the end, this does not hurt the casino, but the payment service provider.


More likely: I personally believe that the competencies of most casino employees are severely limited. It's possible that the people in charge simply don't care enough to put it off. Or even really have problems with Excel.

This post has been translated automatically

Anonym

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 03:51 pm CEST#4
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Strangely enough, I now have the lists all of a sudden in my email inbox. How easy that was all of a sudden

This post has been translated automatically

Begbie
Elite

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 08:04 pm CEST#5
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write an email to management[at]sunmaker.com

This post has been translated automatically

Anonym

Help Sunmaker and Sunnyplayer

12th Jul. 2019, at 08:20 pm CEST#6
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Begbie wrote on 07/12/2019 at 8:04pm: email management[at]sunmaker.com

I would have tried that too. Until my post here today, nothing ever happened
But now I have it yes

This post has been translated automatically

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