Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

sunmaker: Help Sunmaker and Sunnyplayer

Topic created on 12th Jul. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,741
Anonym
Hello dear ones,

i requested my transaction lists from 3 casinos exactly 4 weeks ago, as I am completely blocked from all 3 casinos (due to gambling addiction) and can no longer pull the lists out of my account myself

From Vera&John I have already received the list after 2nd request (took about a week)
But with sunmaker and sunnyplayer leads simply no way purely that I get this list
They always put me off I should have patience, because there are many deposits, it takes time
This has been going on for 4 weeks and 1 day. Again and again the same standard emails, you have forwarded it to the appropriate department blah blah blah...

Now let's be honest, I work in accounting myself and such a list makes absolutely zero effort, you can so easily pull out of the respective player account and import into Excel

Do you have any suggestions/tips on how I can somehow get hold of these lists?
It is not possible to reactivate my account and I don't want to. I want to keep it closed forever
The support also does not give me an email for this department...

This is extremely annoying

This post has been translated automatically

G****e
ScottyP wrote on 07/12/2019 11:36 am: Hello dear ones,

i requested my transaction lists from 3 casinos exactly 4 weeks ago, as I am completely banned from all 3 casinos (due to gambling addiction) and can no longer pull the lists out of my account myself

From Vera&John I have already received the list after 2nd request (took about a week)
But with sunmaker and sunnyplayer leads simply no way purely that I get this list
They always put me off I should have patience, because there are many deposits, it takes time
This has been going on for 4 weeks and 1 day. Again and again the same standard emails, you have forwarded it to the appropriate department blah blah blah...

Now let's be honest, I work in accounting myself and such a list makes absolutely zero effort, you can so easily pull out of the respective player account and import into Excel

Do you have any suggestions/tips on how I can somehow get hold of these lists?
It is not possible to reactivate my account and I don't want to. I want to keep it closed forever
The support also does not give me an email for this department...

This is extremely annoying.

Maybe they think you want to get the money back

This post has been translated automatically

Knochen
Elite

Gamble wrote on 07/12/2019 12:08 PM
Maybe they think you want to get the money back.

Even if. The casino does not care about that. In the end, this does not hurt the casino, but the payment service provider.


More likely: I personally believe that the competencies of most casino employees are severely limited. It's possible that the people in charge simply don't care enough to put it off. Or even really have problems with Excel.

This post has been translated automatically

Anonym
Strangely enough, I now have the lists all of a sudden in my email inbox. How easy that was all of a sudden

This post has been translated automatically

Begbie
Elite
write an email to management[at]sunmaker.com

This post has been translated automatically

Anonym
Begbie wrote on 07/12/2019 at 8:04pm: email management[at]sunmaker.com

I would have tried that too. Until my post here today, nothing ever happened
But now I have it yes

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 04:04 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately