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SugarCasino: [resolved] SugarCasino "Game of the Week" payout declined and adjusted.

Topic created on 27th Nov. 2022 | Page: 1 of 1 | Answers: 2 | Views: 846
Arisa
Visitor

[resolved] SugarCasino "Game of the Week" payout declined and...

27th Nov. 2022, at 07:46 pm CET#1
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Hello, I was able to cash out 150 EUR yesterday with the free spins from the "Game of the Week" promotion.

Today I got an email that my withdrawal was rejected and my balance was adjusted to 50 EUR with the reason that the maximum withdrawal for free spins without Deposit is 50 EUR.

However, the maximum payout for the free spins from the promotion "Game of the week" is 150 EUR, so it is also in the terms and conditions.

The support nevertheless insists that I can only withdraw 50 EUR, although the terms and conditions say otherwise.

Has anyone at SugarCasino ever had the same problem?

This post has been translated automatically

gamble1
Icon

[resolved] SugarCasino "Game of the Week" payout declined and...

27th Nov. 2022, at 09:13 pm CET#2
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Arisa wrote on 11/27/2022 at 19:46: Hello, I cashed out 150 EUR yesterday with the free spins from the "Game of the Week" promotion.

Today I got an email that my withdrawal was rejected and my balance was adjusted to 50 EUR, stating that the maximum withdrawal for free spins without Deposit is 50 EUR.

However, the maximum payout for the free spins from the promotion "Game of the week" is 150 EUR, so it is also in the terms and conditions.

The support nevertheless insists that I can only withdraw 50 EUR, although the terms and conditions say otherwise.

Has anyone at SugarCasino ever had the same problem?

The problem is unfortunately often with Gammix that they do not know their own terms and conditions but usually only helps if a mod from GJ there to ask I think the casino was once listed here so it certainly does not hurt times Sabine or Julian to ask

This post has been translated automatically

Sabine
Experienced

[resolved] SugarCasino "Game of the Week" payout declined and...

3rd Jan. 2023, at 09:35 am CET#3
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Since Arisa has not contacted me, I will close this thread.

This thread was closed

This post has been translated automatically

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