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SugarCasino: [solved] 3600Euro won, verified and now locked. Please help.

Topic created on 03rd Apr. 2023 | Page: 1 of 1 | Answers: 11 | Views: 1,629
Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 01:47 am CEST#1
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Hello all,


have deposited at said casino many times (without bonus) and won a total of 3600Euro. Wanted to pay out the then on two withdrawals of 1800 euros each. Had to verify me with all sorts of what finally worked.
Wanted to log in today in the casino and see that I was blocked. There was no email or anything like that. Live Chat says he can not give me any information. How do I get my win? I ask for assistance.
Thanks in advance

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Paddington
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 08:15 am CEST#2
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Have you tried contacting support and asking for a reason?

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Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 08:31 am CEST#3
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Yes I have done. Got only the answer account is locked and can not be reactivated. For what reason they have not called.

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gamble1
Icon

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:48 am CEST#4
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I find it always funny how the casinos always assume only if they block an account they can simply keep the money First of all, the one has nothing to do with the other at all and it would be new to me to carry out such a procedure without proper justification at all

And yes most likely this will be ok with the intervention of GJ but what does someone who does not have someone from the team in the back? This constant blocking without even giving a reason should even warn an authority can not be yes probably

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Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:54 am CEST#5
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Well, you already got an answer why your account was locked. The e-mail you have forwarded me...

and because of your outstanding payment, I'm already on it!

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Langhans_innen
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 10:08 pm CEST#6
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Isn't that quite counterproductive in the sense of a desired solution, if I have a problem and hope for help from others, if I go and say I don't know why I have the problem, although I was told that in writing That can even work here now, because "higher powers" are in play, but in any X-any forum everyone is groping in the dark, although they could help quite gladly and possibly much more purposefully.

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T0uchTheSky
Elite

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:59 pm CEST#7
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Would be nice to know why the user was banned, as I also play at Sugar Casino from time to time.

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Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 10:12 am CEST#8
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They have blocked the account for addiction prevention. However, I only received this answer after asking several times.

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artofjosh
Amateur

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 11:00 am CEST#9
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Cheesus420 wrote on 04/04/2023 at 10:12: They have blocked the account from addiction prevention. But I received this answer only after asking several times.

What does that mean from addiction prevention?

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Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 11:45 am CEST#10
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artofjosh wrote 04.04.2023 at 11:00:
What does this mean from addiction prevention?

The Player protection Team has identified the player as having an enormous gambling problem and has accordingly banned him from all Gammix casinos.

Edit: I have to correct myself...they did not write that he has an enormous gambling problem. But rather the following: During your last communication, some concerns were raised about your player account, so it was sent to the player protection team for review. We would like to inform you that after this review we have made the decision to permanently exclude you from our services.

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Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

6th Apr. 2023, at 11:18 am CEST#11
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The money has arrived in my account today. I thank you for the help. The post can be closed as solved.

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Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

6th Apr. 2023, at 11:25 am CEST#12
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After the TE receives his payout, I will close the thread.

This thread was closed

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