Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

SugarCasino: [solved] 3600Euro won, verified and now locked. Please help.

Topic created on 03rd Apr. 2023 | Page: 1 of 1 | Answers: 11 | Views: 1,599
Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 01:47 am CEST#1
0 Likes

Nobody has liked this post so far
Hello all,


have deposited at said casino many times (without bonus) and won a total of 3600Euro. Wanted to pay out the then on two withdrawals of 1800 euros each. Had to verify me with all sorts of what finally worked.
Wanted to log in today in the casino and see that I was blocked. There was no email or anything like that. Live Chat says he can not give me any information. How do I get my win? I ask for assistance.
Thanks in advance

This post has been translated automatically

Paddington
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 08:15 am CEST#2
0 Likes

Nobody has liked this post so far
Have you tried contacting support and asking for a reason?

This post has been translated automatically

Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 08:31 am CEST#3
0 Likes

Nobody has liked this post so far
Yes I have done. Got only the answer account is locked and can not be reactivated. For what reason they have not called.

This post has been translated automatically

gamble1
Icon

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:48 am CEST#4
0 Likes

Nobody has liked this post so far
I find it always funny how the casinos always assume only if they block an account they can simply keep the money First of all, the one has nothing to do with the other at all and it would be new to me to carry out such a procedure without proper justification at all

And yes most likely this will be ok with the intervention of GJ but what does someone who does not have someone from the team in the back? This constant blocking without even giving a reason should even warn an authority can not be yes probably

This post has been translated automatically

Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:54 am CEST#5
0 Likes

Nobody has liked this post so far
Well, you already got an answer why your account was locked. The e-mail you have forwarded me...

and because of your outstanding payment, I'm already on it!

This post has been translated automatically

Langhans_innen
Expert

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 10:08 pm CEST#6
0 Likes

Nobody has liked this post so far
Isn't that quite counterproductive in the sense of a desired solution, if I have a problem and hope for help from others, if I go and say I don't know why I have the problem, although I was told that in writing That can even work here now, because "higher powers" are in play, but in any X-any forum everyone is groping in the dark, although they could help quite gladly and possibly much more purposefully.

This post has been translated automatically

T0uchTheSky
Elite

[solved] 3600Euro won, verified and now locked. Please help.

3rd Apr. 2023, at 11:59 pm CEST#7
0 Likes

Nobody has liked this post so far
Would be nice to know why the user was banned, as I also play at Sugar Casino from time to time.

This post has been translated automatically

Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 10:12 am CEST#8
0 Likes

Nobody has liked this post so far
They have blocked the account for addiction prevention. However, I only received this answer after asking several times.

This post has been translated automatically

artofjosh
Amateur

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 11:00 am CEST#9
0 Likes

Nobody has liked this post so far
Cheesus420 wrote on 04/04/2023 at 10:12: They have blocked the account from addiction prevention. But I received this answer only after asking several times.

What does that mean from addiction prevention?

This post has been translated automatically

Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

4th Apr. 2023, at 11:45 am CEST#10
0 Likes

Nobody has liked this post so far
artofjosh wrote 04.04.2023 at 11:00:
What does this mean from addiction prevention?

The Player protection Team has identified the player as having an enormous gambling problem and has accordingly banned him from all Gammix casinos.

Edit: I have to correct myself...they did not write that he has an enormous gambling problem. But rather the following: During your last communication, some concerns were raised about your player account, so it was sent to the player protection team for review. We would like to inform you that after this review we have made the decision to permanently exclude you from our services.

This post has been translated automatically

Cheesus420

[solved] 3600Euro won, verified and now locked. Please help.

6th Apr. 2023, at 11:18 am CEST#11
0 Likes

Nobody has liked this post so far
The money has arrived in my account today. I thank you for the help. The post can be closed as solved.

This post has been translated automatically

Caro
Expert

[solved] 3600Euro won, verified and now locked. Please help.

6th Apr. 2023, at 11:25 am CEST#12
0 Likes

Nobody has liked this post so far
After the TE receives his payout, I will close the thread.

This thread was closed

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:10 pm CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately