Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

StarGames: [solved] StarGames does not want to pay out

Topic created on 09th Mar. 2024 | Page: 1 of 1 | Answers: 10 | Views: 986
Stinker94
Hello folks
Last Friday I finally won something at StarGames for the first time in a long time. Unfortunately, the payout doesn't work at all. I've been verified there for ages and have already gambled a lot there. Unfortunately, I always get the same email when I ask or the same statement in the Live Chat that I should please take a selfie with my ID. No sooner said than done! i waited 48 hours and contacted StarGames. The photo was not accepted... I then took and sent a second and third photo and nothing has happened since then! Can anyone give me any information?

This post has been translated automatically

Popi2099
Amateur
How much are you depositing? Normally if you use online banking you are automatically verified and withdrawals go out quickly

This post has been translated automatically

Stinker94
The amount is 900€. Deposit was made by instant bank transfer.

Greetings

This post has been translated automatically

Yoshi26
Rookie
Don't they verify by Schufa comparison?

This post has been translated automatically

Whilm
Amateur
When I read something like that, I don't even want to play with them. It makes me lose interest.
What's with the selfie? They can request the data directly from Schufa.

This post has been translated automatically

Stinker94
Yes, I've lost the desire to play there too. I actually play there quite often and not just a little.

This post has been translated automatically

gamble1
Icon

Yoshi26 wrote on 09.03.2024 at 16:08: Do they not verify via Schufa comparison?

But they usually do a buddy has registered verified via Schufa and paid out everything automatically


Will probably be another additional security check like the StarGames contact person mentioned from time to time, maybe there is someone with similar data or even the same I think we will know more on Monday when the contact person looks at the problem

@Stinker94 Don't worry StarGames always takes care of everything here they are great contacts who will solve any problem for you

This post has been translated automatically

Stinker94
Yes, the only question is when. I've been waiting since 3.3 😂

This post has been translated automatically

StarGames_Official
Experienced
Hello everyone,

The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.

We would also like to comment on the case:

- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.

- This is normal and was not only asked by Stinker94.

- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.

- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.

- However, the document from March 8th met all the requirements. The money was paid out yesterday.

Thank you very much for your understanding.

This post has been translated automatically

gamble1
Icon

StarGames_Official wrote on 11.03.2024 at 09:29: Hello everyone,

The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.

We would also like to comment on the case:

- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.

- This is normal and was not only asked by Stinker94.

- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.

- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.

- However, the document from March 8th met all the requirements. The money was paid out yesterday.

Thank you very much for your understanding.

I was right after all

This post has been translated automatically

Julian
Elite
The manager of StarGames has confirmed that the author of the thread has now received his payout.
I will therefore close the thread.

This thread has been closed

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:25 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately