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StarGames: [solved] StarGames does not want to pay out

Topic created on 09th Mar. 2024 | Page: 1 of 1 | Answers: 10 | Views: 1,078
Stinker94

[solved] StarGames does not want to pay out

9th Mar. 2024, at 12:13 am CET#1
0 Likes

Nobody has liked this post so far
Hello folks
Last Friday I finally won something at StarGames for the first time in a long time. Unfortunately, the payout doesn't work at all. I've been verified there for ages and have already gambled a lot there. Unfortunately, I always get the same email when I ask or the same statement in the Live Chat that I should please take a selfie with my ID. No sooner said than done! i waited 48 hours and contacted StarGames. The photo was not accepted... I then took and sent a second and third photo and nothing has happened since then! Can anyone give me any information?

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Popi2099
Amateur

[solved] StarGames does not want to pay out

9th Mar. 2024, at 10:15 am CET#2
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How much are you depositing? Normally if you use online banking you are automatically verified and withdrawals go out quickly

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Stinker94

[solved] StarGames does not want to pay out

9th Mar. 2024, at 10:17 am CET#3
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The amount is 900€. Deposit was made by instant bank transfer.

Greetings

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Yoshi26
Rookie

[solved] StarGames does not want to pay out

9th Mar. 2024, at 04:08 pm CET#4
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Don't they verify by Schufa comparison?

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Whilm
Amateur

[solved] StarGames does not want to pay out

9th Mar. 2024, at 06:26 pm CET#5
4 Likes

Liked this post: Avatar von Bonusbaron Bonusbaron, Avatar von Max_Bet Max_Bet, n****4, Avatar von Stinker94 Stinker94
When I read something like that, I don't even want to play with them. It makes me lose interest.
What's with the selfie? They can request the data directly from Schufa.

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Stinker94

[solved] StarGames does not want to pay out

9th Mar. 2024, at 07:44 pm CET#6
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Yes, I've lost the desire to play there too. I actually play there quite often and not just a little.

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gamble1
Icon

[solved] StarGames does not want to pay out

10th Mar. 2024, at 01:22 am CET#7
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Yoshi26 wrote on 09.03.2024 at 16:08: Do they not verify via Schufa comparison?

But they usually do a buddy has registered verified via Schufa and paid out everything automatically


Will probably be another additional security check like the StarGames contact person mentioned from time to time, maybe there is someone with similar data or even the same I think we will know more on Monday when the contact person looks at the problem

@Stinker94 Don't worry StarGames always takes care of everything here they are great contacts who will solve any problem for you

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Stinker94

[solved] StarGames does not want to pay out

10th Mar. 2024, at 10:20 am CET#8
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Yes, the only question is when. I've been waiting since 3.3 😂

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StarGames_Official
Experienced

[solved] StarGames does not want to pay out

11th Mar. 2024, at 09:29 am CET#9
3 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von Rainmann Rainmann, Avatar von Saphira Saphira
Hello everyone,

The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.

We would also like to comment on the case:

- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.

- This is normal and was not only asked by Stinker94.

- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.

- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.

- However, the document from March 8th met all the requirements. The money was paid out yesterday.

Thank you very much for your understanding.

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gamble1
Icon

[solved] StarGames does not want to pay out

11th Mar. 2024, at 11:35 am CET#10
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official

StarGames_Official wrote on 11.03.2024 at 09:29: Hello everyone,

The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.

We would also like to comment on the case:

- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.

- This is normal and was not only asked by Stinker94.

- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.

- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.

- However, the document from March 8th met all the requirements. The money was paid out yesterday.

Thank you very much for your understanding.

I was right after all

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Julian
Elite

[solved] StarGames does not want to pay out

12th Mar. 2024, at 05:22 pm CET#11
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The manager of StarGames has confirmed that the author of the thread has now received his payout.
I will therefore close the thread.

This thread has been closed

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