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StarGames: [solved] StarGames account deactivated for no reason

Topic created on 08th Mar. 2025 | Page: 1 of 1 | Answers: 13 | Views: 926
Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 01:54 pm CET#1
0 Likes

Nobody has liked this post so far
Dear Community, Dear StarGames Support ,

Since this Thursday, my StarGames login including credit has been blocked for no apparent reason,

After I won, I verified my identity card and paid out the majority of my win. From now on I was kicked out and deactivated.

The payout to my account took place, but the remaining €250 still in my player account was now unavailable


The support at [email protected] is unfortunately not very helpful. I am constantly being told to wait and I will receive an answer by email. When I then reply that I have been waiting for 3 days, I am told that I have to wait for an answer.


I haven't been able to access my profile or my €250 credit for 3 days and I still have no reason.

Please give me feedback or help from the community

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Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 01:57 pm CET#2
0 Likes

Nobody has liked this post so far
Of course I meant that the Live Chat is unfortunately not very helpful
The email support has not answered me at all for 3 days. Only with automatically regenerated emails

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frapi07
Elite

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 02:56 pm CET#3
3 Likes
Hello and welcome to the forum

There is a StarGames employee in the forum who is always happy to help. This is his profile: GambleJoe: Profile page of StarGames_Official

You are welcome to send him a private message. Simply go to his profile and you will find the "Message" button at the top left It's best to add your player name so that he can immediately check what's going on with you.

If you're lucky, you'll get a reply on the weekend.

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Comingsoon19
Experienced

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 04:42 pm CET#4
1 Like

Liked this post: Avatar von Kevutsius Kevutsius
You can then please report what the reason was or whether the problem could be solved.

VG

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Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 05:15 pm CET#5
0 Likes

Nobody has liked this post so far
@ frapi07

I actually wrote to this account at just before 10 this morning, as it has already been able to help with many other problems on this site. So far there has been no reply ... does anyone have any experience and can estimate approximately how long you have to wait for a reply?

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garfield68
Elite

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 05:24 pm CET#6
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen

Kevutsius wrote on 08.03.2025 at 17:15: @ frapi07

I actually wrote to this account this morning at just before 10, as it has already been able to help with many other problems on this site. So far there has been no reply ... does anyone have any experience and can estimate how long you have to wait for a reply?

i think he will also be at the weekend, but you will get an answer by monday at the latest.

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Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 05:54 pm CET#7
1 Like

Liked this post: Avatar von garfield68 garfield68
Thanks in advance for the quick answers and tips 👍🏻

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roccoammo11
Expert

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 06:37 pm CET#8
0 Likes

Nobody has liked this post so far
Someone will definitely get in touch. Maybe you've reached your limit?

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Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

8th Mar. 2025, at 06:43 pm CET#9
0 Likes

Nobody has liked this post so far
I also considered doing that. Above all, I was deregistered immediately after I withdrew a payment. (The €250 mentioned). After that, I was immediately deregistered. It's just strange, without any warning? And without any further access to my account in general. That's why I didn't pursue the idea any further

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StarGames_Official
Top Member

[solved] StarGames account deactivated for no reason

9th Mar. 2025, at 07:20 am CET#10
5 Likes
Hello,

We don't always monitor this GJ account on weekends, but now we have looked into it.

As also written via Communicator: we need your player names to check the case. Without this we can't do anything for now.

Many thanks in advance!

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StarGames_Official
Top Member

[solved] StarGames account deactivated for no reason

10th Mar. 2025, at 09:00 am CET#11
6 Likes
Hello again to everyone,

We have looked at the player account of "Kevutsius" and found that he has multiple accounts with us. This is not permitted according to our GTC and the State Treaty on Gambling 2021.

Our system automatically recognizes such multiple accounts based on various factors and blocks the player accounts so that our team can view them.

So the block was not without reason.

Today we will work with the team to ensure that Kevutsius only has one player account available and that his data fits into LUGAS and Co. so that he cannot exceed his limit.

His player account will then be reactivated. Once this is done, our team will contact him - hopefully he will confirm this here as well.

Thank you for your understanding.

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Kevutsius
Visitor

[solved] StarGames account deactivated for no reason

10th Mar. 2025, at 02:13 pm CET#12
0 Likes

Nobody has liked this post so far
Hello, thank you very much for the quick response. That was of course my own mistake and I apologize for the misunderstanding.

Thank you very much for the quick solution to my problem.

Of course it won't happen again 👍🏻

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StarGames_Official
Top Member

[solved] StarGames account deactivated for no reason

13th Mar. 2025, at 11:03 am CET#13
4 Likes
The player account of "Kevutsius" is now active again.

Should we discover a multiple account from him again in the future, the ban will remain permanent.

From our point of view, the problem has been solved and this thread can be closed.

Thank you for your understanding.

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Julian
Elite

[solved] StarGames account deactivated for no reason

2nd Apr. 2025, at 10:06 am CEST#14
0 Likes

Nobody has liked this post so far
Since the problem seems to have been solved, I will close the thread.

This topic has been closed

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