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StarGames: [solved] StarGames account blocked for no apparent reason! Support not helpful!

Topic created on 05th Nov. 2024 | Page: 1 of 1 | Answers: 6 | Views: 486
Riennevaplus81

[solved] StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 08:27 am CET#1
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Dear Community, Dear StarGames Support,

Since last Friday, my StarGames login, including my balance and current wins, has been blocked for no apparent reason,

The support at hilfe@stargames.de is unfortunately not very helpful and requests new documents every day, all of which I have duly submitted,

The only thing I can't provide is a picture of my old credit card, which I haven't used since October 12th.

Instead, I have of course sent the requested photo of my new follow-up credit card from the same bank and the same account. In addition, I have already made several depositors with the follow-up card and cannot see why my account is still blocked.

Please help me as soon as possible, as I would clearly not recommend StarGames due to this unjustified blocking of my account.


Thank you very much

Edit by Julian: Personalized data had to be removed

This post has been translated automatically

Julian
Elite

[solved] StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 09:03 am CET#2
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
GUTS Riennaevaplus81,

I have forwarded your request to the contact person at StarGames.

For security reasons, I had to censor the information you provided in the thread, but you are welcome to share it with him via private chat as soon as he gets back to you.

This post has been translated automatically

Riennevaplus81

[solved] StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 03:03 pm CET#3
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Hi Julian, thank you very much for your help!

Unfortunately, StarGames' support is really driving me to despair at the moment!

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StarGames_Official
Experienced

[solved] StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 04:18 pm CET#4
4 Likes
Hello Riennevaplus81,
Hi Julian,

Thanks for the feedback, we have looked into the case.

We had to block the account because we received an indication from one of our payment providers that they found irregularities with a payment account or with a card in your name. In this case, we block the player account for a short time and ask for documents.

You quickly sent us these documents and we checked them. Unfortunately, the credit card you used to Deposit with us at StarGames was not included - or not in the desired format. Our team should have explained better here that we also accept a monthly statement from the credit card if you no longer have the card itself.

We will credit you 30 free spins for the inconvenience. Your player account has been unblocked since 12:13.

If you have any further questions, please contact us via Communicator. Thank you very much for your understanding!

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Riennevaplus81

[solved] StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 08:46 pm CET#5
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Dear Julian,
Dear StarGames Official,

Thank you very much for the quick clarification.

It's just a shame that I have to write publicly here first so that it can be clarified at short notice.

Thanks again anyway 👍🏻

P.S. I would be happy to receive further information about the cause of the blocking via PM, as well as the deletion of all documents that I no longer need 😉

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StarGames_Official
Experienced

[solved] StarGames account blocked for no apparent reason! Support not helpful!

6th Nov. 2024, at 08:30 am CET#6
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Riennevaplus81 wrote on 05.11.2024 at 20:46: Dear Julian,
Dear StarGames Official,

Thank you for the quick clarification.

It's just a shame that I have to write publicly here first so that it can be clarified quickly.

Thanks again anyway 👍🏻

P.S. I would be happy to receive further information about the cause of the blocking via PM, as well as the deletion of all documents that I no longer need 😉

Thanks for the confirmation! We will contact you via Communicator if you have any further questions.

We consider the case solved from our side.

This post has been translated automatically

Julian
Elite

[solved] StarGames account blocked for no apparent reason! Support not helpful!

6th Nov. 2024, at 09:56 am CET#7
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Nobody has liked this post so far
Since the problem has been solved by the thread creator, I will close the thread.

If the thread creator needs to reopen the thread to write something about the case, he is welcome to contact us to reopen it.

This thread has been closed

This post has been translated automatically

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