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StarGames: StarGames account blocked for no apparent reason! Support not helpful!

Topic created on 05th Nov. 2024 | Page: 1 of 1 | Answers: 1 | Views: 80
Riennevaplus81

StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 08:27 am CET#1
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Dear Community, Dear StarGames Support,

Since last Friday, my StarGames login, including my balance and current wins, has been blocked for no apparent reason,

The support at hilfe@stargames.de is unfortunately not very helpful and requests new documents every day, all of which I have duly submitted,

The only thing I can't provide is a picture of my old credit card, which I haven't used since October 12th.

Instead, I have of course sent the requested photo of my new follow-up credit card from the same bank and the same account. In addition, I have already made several depositors with the follow-up card and cannot see why my account is still blocked.

Please help me as soon as possible, as I would clearly not recommend StarGames at the moment due to this unjustified blocking of my account.


Thank you very much

Edit by Julian: Personalized data had to be removed

This post has been translated automatically

Julian
Elite

StarGames account blocked for no apparent reason! Support not helpful!

5th Nov. 2024, at 09:03 am CET#2
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Nobody has liked this post so far
GUTS Riennaevaplus81,

I have forwarded your request to the contact person at StarGames.

For security reasons, I had to censor the information you provided in the thread, but you are welcome to share it with him via private chat as soon as he gets back to you.

This post has been translated automatically

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