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StarGames: [Solved] Cashout at StarGames

Topic created on 31st May. 2023 | Page: 1 of 1 | Answers: 8 | Views: 919
KariMilaneMali

[Solved] Cashout at StarGames

31st May. 2023, at 08:30 pm CEST#1
0 Likes

Nobody has liked this post so far
Huhu you dear
Have played at StarGames and want to pay out 60 euros on the Paysafcard account .Now for 4 days I'm in the process of my ID card to be verified, and constantly they have something else and word rejected .Have already called 2 times there, in the chat always the same guy who always writes the same thing, I feel like such a robot constantly typing the same thing .One is always and always put off .But in reality happens nothing at all it always says they do not quite hand and and . I play for 2 years there never gans problems but meanwhile I can only think of one Saftladen but right.zahöt not even more 60 euros from so poor he is wahrschelich already small games around 60 euros to shit sad soas.

This post has been translated automatically

Higins

[Solved] Cashout at StarGames

31st May. 2023, at 09:00 pm CEST#2
0 Likes

Nobody has liked this post so far
Have it also already noticed that there is something wrong with the page.Holt first the games out and grad the games where much has been won.And claims they need to be checked who believes the no longer come in.He also puts no new games more.Then the great wins where you only wins more than 30 euros do not get more and if you have won 70 or 80 times he brings 3 weeks nothing more.This has nothing to do with online casino what's going on there.the Rtp also do not agree, this is just fraud and people rip-off.I hope only the page is reported.because that is not only still beschiss what makes the there and then the random generator that must be broken for a long time.

This post has been translated automatically

StarGames_Official
Experienced

[Solved] Cashout at StarGames

2nd Jun. 2023, at 10:13 am CEST#3
0 Likes

Nobody has liked this post so far

KariMilaneMali wrote on 31.05.2023 at 20:30: Huhu you dear
Have played at StarGames and want to pay out 60 euros on the Paysafcard account .Now for 4 days I'm in the process of my ID card to be verified, and constantly they have something else and word rejected .Have already called 2 times there, in the chat always the same guy who always writes the same thing, I feel like such a robot constantly typing the same thing .One is always and always put off .But in reality happens nothing at all always it says they do not quite hand and and . I play for 2 years there never gans problems but meanwhile I can only think of one Saftladen but right.zahöt not even more 60 euros from so poor he is wahrschelich already small games around 60 euros to shit sad soas.

Hello, can you tell us your player name on StarGames please here via Communicator? We will contact you shortly. We will look at your case then. Thank you very much.

This post has been translated automatically

StarGames_Official
Experienced

[Solved] Cashout at StarGames

2nd Jun. 2023, at 10:16 am CEST#4
0 Likes

Nobody has liked this post so far
Higins wrote on 31.05.2023 at 21:00: Have also noticed that there is something wrong with the page.Holt first the games out and grad the games where much has been won.And claims they have to be checked wers believes the no longer come in.He also puts no new games more.Then the great wins where you only win more than 30 euros do not get more and if you have won 70 or 80 times he brings 3 weeks nothing more. That has nothing to do with online casino more what's going on there.the Rtp also do not agree, this is just fraud and people rip off.I hope only the page is reported.because that's not only shit what the there and then the random generator must be broken for a long time.

Hello, thank you for your feedback.

We would have to take the games down because they have to be reviewed by GGL before we can put them live again. This is not only a problem for StarGames, but also for other providers. It's just the way it is.

The games will be returned as soon as they have been approved by the authorities. Thank you for your understanding.

This post has been translated automatically

Dutch78
Expert

[Solved] Cashout at StarGames

2nd Jun. 2023, at 11:44 am CEST#5
7 Likes
You can think what you want of StarGames, but the commitment that they operate here in the forum, I find exemplary.
Some other providers, where there are frequent inconsistencies, could use this as an example, or generally contribute to the forum to clarify or explain issues.

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gamble1
Icon

[Solved] Cashout at StarGames

2nd Jun. 2023, at 12:05 pm CEST#6
6 Likes
Dutch78 wrote on 02.06.2023 at 11:44: You can think of StarGames what you want, but the commitment that they operate here in the forum, I find exemplary.
There could be some other providers, where it often comes to inconsistencies, like to orient themselves times, or generally bring times in the forum to clarify facts, or explain.

Yes, but you can see how a company should run which deals with customers on an equal footing I mean, they also do not want the shit that brings the DE regulation but they face any criticism here and communicate quite openly as they find some issues and I think that's great

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Bluff
Expert

[Solved] Cashout at StarGames

2nd Jun. 2023, at 01:05 pm CEST#7
1 Like

Liked this post: Avatar von Dutch78 Dutch78

Dutch78 wrote on 02.06.2023 at 11:44: You can think of StarGames what you want, but the commitment that they operate here in the forum, I find exemplary.
There could be some other providers, where it often comes to inconsistencies, like to orient themselves times, or generally bring times in the forum to clarify facts, or explain.

that's how I see it, too. StarGames tries to solve every problem

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StarGames_Official
Experienced

[Solved] Cashout at StarGames

2nd Jun. 2023, at 02:28 pm CEST#8
4 Likes

Liked this post: Avatar von Caro Caro, Avatar von gamble1 gamble1, Avatar von garfield68 garfield68, Avatar von Saphira Saphira
We can confirm that we have contacted with KariMilaneMali via Communicator and were able to resolve the case. Your payout has been initiated and the uploaded documents have been accepted.

It was unfortunately a human error on our side, we will provide further training to our agents so that this does not happen in the future.

Thank you KariMilaneMali , for reporting the issue here as well.

Have a great weekend.

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Caro
Expert

[Solved] Cashout at StarGames

6th Jun. 2023, at 09:22 am CEST#9
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
Topic can be closed, because the case could be solved.

This topic was closed

This post has been translated automatically

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