StarGames: No payout for 2 days (Page 2)
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Andre
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No payout for 2 days
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Maybe "animated" or something like that would be better...I would agree with that.
Otherwise, you can wait 4, 6 or 8 weeks for the matter to be clarified, even if it is difficult. Time will tell whether you will then get your money. My next question - I honestly haven't followed your case that closely - would be: if you don't get the initial sum X...... what is the point of continuing to play with it if you run the Risk of not receiving the sum Y that you will receive later if you win? That doesn't make sense to me.
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No payout for 2 days
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Andre, 
Butterbrezel, 
garfield68, 
Langhans_innen, 
Max_Bet, 
Saphira, 
Tobsen
Hello,
We would like to clarify a few of your statements here because they are far removed from reality.
1. You were never forced to gamble your account balance with us. You can always ask our customer service to deactivate the "Cancel withdrawal" function for you. This can be done with one click and is used by many of our players.
2. You have not received any cashback. We have credited you with 50 free spins and 50 euros real money as compensation today.
3. You have NOT left 4000+ euros with us. Not that it would change anything, we take all complaints equally seriously here, even if the customer loses less or wins more. However, if we deduct your payouts, you have not lost this value with us, in fact you are far from it. Of course, we won't reveal how much here in public.
4. Your payout was NOT held up for 1 week. You requested the first payout on February 6 and on February 7 you talked to your colleagues about what else needed to be submitted so that we could pay it out. So you were in constant contact with our team. They informed you and you complied with these requirements. However, you sometimes canceled your requested payouts hours and minutes later. It's difficult to handle them like that.
It could have gone differently if you had written us a short message here via Communicator. Thank you for your understanding.
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No payout for 2 days
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garfield68, 
StarGames_Official
That can take a few days. How hard does the addiction have to be to make such a fuss after 2 days?
If the player then cancels the payout himself, even though the processing is known, the player himself is responsible, not the casino.
If the player has always been in contact with the casino, this thread and the report to GGL after this 2 day period is simply unnecessary and ridiculous. I find the responses from StarGames_Official here very professional.
A like for that.
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No payout for 2 days
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No payout for 2 days
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Oh this contact, "although the processing" this is now where visible here were always written only the same answers.
"Also good to know that a verified account cannot be verified again in this way"
As I said, it's strange that something only happens after everything is gone.
As mentioned above, I will no longer use StarGames in general and the authorities are now responsible for the rest (there is still a lot more clarification needed, due to many other things).
For me the case is closed, everyone can now think what they want.
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No payout for 2 days
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So your statistics are not correct?
AMOUNT PAID IN
4,005.00 euros
I have no problem making it public, that's what you work for.
Topic can be closed.
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No payout for 2 days
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Please also publish the amount you have paid out. Then everyone will understand what we mean. Because you didn't pay us 0 euros
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No payout for 2 days
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But 4000+ left there I would interpret that the amount was lost
But if I also have something paid out from time to time, e.g. 2.5k, then I only lost €1.500
It's probably more the frustration that you couldn't wait until the matter is clarified, but then you have to stand over it, although that also puts me off making myself so bare when I'm actually verified and that's the result of a high win.
Since I couldn't submit some of these documents for conscience reasons even if I wanted to, I find such demands from a casino borderline because even if it means you have to disclose where the money comes from because of money laundering laws and so on, it's interesting that when depositing it doesn't itch where the money comes from, which should actually be checked in advance and not only for high payouts.
I would definitely define Player protection differently, but well
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No payout for 2 days
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Regardless of the topic, you always have the urge to justify everything and always try to make everything sound like "it wasn't your fault after all".
So the pseudo-persons hiding behind the account here should seriously work on their character, especially when representing a company, but it seems that everything is taken personally here and you always HAVE to justify yourself.
Excerpt: you have not lost this value with us, you are even far from it. Of course, we won't reveal how much here in public. - such a mockery of a user, you can seriously save yourself, stay objective!
The fact is that the payout was delayed due to alleged problems, which apparently did not take place as stated.
It is also a fact that no exact data on the said problem was transmitted, nor was it only discovered during an alleged routine check, the said problem seems somehow familiar to me.
To summarize, the problem was solved accordingly, I would rather not give my personal opinion on SG.
- closed -
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No payout for 2 days
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Who are you to write like an admin -closed-?
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No payout for 2 days
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Who I am is in the profile - Closed means colloquially "closed" see "Please thread creator" not to be confused with klosett and usually serves in forums as a marker for closed, Püppy because it seems to become an endless topic!
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No payout for 2 days
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You're mixing up a lot of different topics here. But let's clarify briefly. If it's a chargeback, we need to check where the money is. If it didn't arrive in our bank account but was visible in the player account, then the player played with money that we didn't receive. In this case, the chargeback must be settled. This is not about player protection, but that we and the player receive the money earned.
If we have received the money, then everything is fine (as it is here), but we have to find the transactions and delete the chargebacks from our system. This sometimes takes 1-2 working days. If we don't have all the data available, it can take longer.
This is not only the case with us, but also with other casinos. Even those with a Curacao license.
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No payout for 2 days
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We only justify the points that are wrongly brought into the discussion here.
We have never published the wins or losses of individual players here, unless the player makes false statements about his/her wins/losses to us and says: "You won't win anything anyway, they are cheats".
In such cases, we will defend ourselves. Our aim is to act transparently in your direction in this forum. This is only possible if we deny false information.
We will do the same if such a case comes from a lawyer. We have nothing to hide here.
We know that we need to work on our emails and personalize them better for individual cases. We are working on it. Thank you for your feedback.
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No payout for 2 days
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-Open-
Am now a wannabe admin too
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No payout for 2 days
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Please refrain from provocations, there is also a netiquette here, this also applies to you!
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