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StarGames: No payout for 2 days

Topic created on 09th Feb. 2024 | Page: 1 of 3 | Answers: 35 | Views: 2,652
KaneP
Visitor

No payout for 2 days

9th Feb. 2024, at 04:22 pm CET#1
1 Like

Liked this post: Avatar von btssultan btssultan
The account has been verified for about 5 months (address, identity).

Sufficient deposits and withdrawals have been made.

Excerpt from StarGames:
"Click on the "Register" field at the top right of the homepage. In the next field, enter your correct personal details including your name and address as well as your desired player name and a valid e-mail address. To speed up the registration process, we will try to verify your data automatically. If the Verification fails, we will indicate this at and you can contact our customer service by e-mail.

Player account verification:

Identity
Verified
Address
Verified

KaneP


Slightly higher win 2 days ago, no more payout.

After consultation with support, documents are now missing again despite "verified".
- All required documents submitted several times.
- ID (V/R)
- Proof of address, from tax assessment notice to payslip

The same documents were recognized by 2 other providers with whom I registered in exactly the same way without any problems.

No matter what is submitted, permanently rejected or no response from support.

Slowly but surely it is harassment for me to gamble away the win again.

(GGL has been informed (clerk from old cases), but there will be no answer on a Friday)



This post has been translated automatically

Tonkabohne
Top Member

No payout for 2 days

10th Feb. 2024, at 07:35 am CET#2
6 Likes

Liked this post: Avatar von btssultan btssultan, Avatar von KaneP KaneP, Avatar von Max_Bet Max_Bet, Avatar von MisterL MisterL, n****4, Avatar von sippi sippi
"Proof of address, from the tax assessment notice to the payslip"

For this reason alone, I would never play at such licensed scumbags

Someone else should say that the Curacao or Malta booths are dubious. Hahahaha...

The DE booths don't behave any better.

But Mafia GGL has everything under control 🤮🤮🤮🤮

There's a pseudo manager from them jumping around here - write to him.

Good luck

This post has been translated automatically

KaneP
Visitor

No payout for 2 days

10th Feb. 2024, at 12:38 pm CET#3
0 Likes

Nobody has liked this post so far
Tonkabohne wrote on 10.02.2024 at 07:35: "Proof of address, from the tax assessment notice to the pay slip"

For this reason alone, I would never play at such licensed shitholes

Someone else should say that the Curacao or Malta booths are dubious. Hahahaha...

The DE booths don't behave any better.

But Mafia GGL has everything under control 🤮🤮🤮🤮

There's a pseudo manager from them jumping around here - write to him.

Good luck


" A pseudo manager from them is jumping around here - write to him." All good, have now understood various things and also compared data, don't need any more help, will forward it to places other than the GUTS.

Thanks for your answer.

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KaneP
Visitor

No payout for 2 days

10th Feb. 2024, at 09:04 pm CET#4
2 Likes

Liked this post: Avatar von Daniel1988 Daniel1988, Avatar von Toastbrot Toastbrot
First it said missing proof, then it said 2 transactions from 2023 never arrived although everything was confirmed by bank statements. Now it's going its way via GGL. Left several thousand euros in the past few months only to be treated like the last ....
No thanks, there will be repercussions.

KaneP


This post has been translated automatically

Yoshi26
Rookie

No payout for 2 days

11th Feb. 2024, at 01:42 pm CET#5
0 Likes

Nobody has liked this post so far

KaneP wrote on 10.02.2024 at 21:04: First it said missing proof, then it said 2 transactions from 2023 never arrived although everything was confirmed by bank statements. Is it now going its way via GGL. Left several thousand € in the past months to be treated like the last ....
No thanks, there will be repercussions.

Yoshi26



Write to the manager at StarGames. It will be sorted out. So far, everyone has received their money if everything was in order.

This post has been translated automatically

n****4

No payout for 2 days

11th Feb. 2024, at 02:21 pm CET#6
1 Like

Liked this post: Avatar von Daniel1988 Daniel1988

Tonkabohne wrote on 10.02.2024 at 07:35: "Proof of address, from the tax assessment to the pay slip"

For this reason alone, I would never play at such licensed shitholes

Someone else should say that the Curacao or Malta booths are dubious. Hahahaha...

The DE booths don't behave any better.

But Mafia GGL has everything under control 🤮🤮🤮🤮

There's a pseudo manager from them jumping around here - write to him.

Good luck

Yes, I agree, StarGames is total garbage. I would go there too. Not play

This post has been translated automatically

T0uchTheSky
Elite

No payout for 2 days

11th Feb. 2024, at 03:39 pm CET#7
0 Likes

Nobody has liked this post so far
The Stargame_Official would now say again, that's the way it has to be, a requirement from the authorities.

This post has been translated automatically

KaneP
Visitor

No payout for 2 days

11th Feb. 2024, at 04:19 pm CET#8
2 Likes

Liked this post: Avatar von btssultan btssultan, Avatar von Daniel1988 Daniel1988
So after another XY emails, the position is always the same, I have used Sofort as a means of payment (Sofort = money must be available), money has been successfully debited from the bank account, StarGames has apparently not received any money.
Now I am responsible for transferring money again, as there is a problem between StarGames and Klarna/Sofort.
As long as I do not transfer the claim again, although X account statements/online banking screenshots have already been submitted, all payouts remain (frozen)

As I am not aware of this procedure either in the GTCs or as applicable law.
I will consult a lawyer on 12.02.2024 and he can then take care of it.
Sorry and something like this then has a DE license without words

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Daniel1988
Top Member

No payout for 2 days

11th Feb. 2024, at 11:58 pm CET#9
0 Likes

Nobody has liked this post so far
Strangely enough, the manager no longer appears in any StarGames-related posts.

This post has been translated automatically

Daniel1988
Top Member

No payout for 2 days

11th Feb. 2024, at 11:59 pm CET#10
0 Likes

Nobody has liked this post so far

T0uchTheSky wrote on 11.02.2024 at 15:39: The Stargame_Official would now say again, that's the way it has to be, default from the authority.

The explanations are now running out, so no more comments 😅

This post has been translated automatically

Svenr
Amateur

No payout for 2 days

12th Feb. 2024, at 12:13 am CET#11
0 Likes

Nobody has liked this post so far
It's interesting to read that then it also explains the faulty Lucas system had set 1 euro per month with one Provider, but you could still Deposit 10 euros 🤷

This post has been translated automatically

StarGames_Official
Experienced

No payout for 2 days

12th Feb. 2024, at 09:47 am CET#12
0 Likes

Nobody has liked this post so far
KaneP wrote on 09.02.2024 at 16:22: The account has been verified for about 5 months (address, identity).

Enough deposits and withdrawals have been made.

Excerpt from StarGames:
"Click on the "Register" field at the top right of the homepage. In the next field, enter your correct personal details including your name and address as well as your desired player name and a valid e-mail address. To speed up the registration process, we will try to verify your data automatically. If the Verification fails, we will indicate this at and you can contact our customer service by e-mail.

Player account verification:

Identity
Verified
Address
Verified

StarGames_Official


Slightly higher win 2 days ago, no more payout.

After consultation with support, documents are now missing again despite "verified".
- All required documents submitted several times.
- ID (V/R)
- Proof of address, from tax assessment notice to payslip

The same documents were recognized by 2 other providers with whom I registered in exactly the same way without any problems.

No matter what is submitted, permanently rejected or no response from support.

Slowly but surely it is harassment for me to gamble away the win again.

(GGL was informed (clerk from old cases), there will be no answer on a Friday)

Hello,

Thank you for describing your case here. Please note that if we don't reply on a weekend, then we are also off on a weekend here at GambleJoe Community Management. We are human too.

The explanation is as follows: you have had two chargebacks with a payment method where we have not received the money (but it has been deducted from your account). In these cases, we need a specific transfer when the money has been returned to you, or proof that the depositor has received the money. In these cases, the player name and other transaction-specific data must be included in the confirmation so that we can find the transaction.

You were missing some data, which meant that we could not automatically reverse these chargebacks. The team has now done this manually.

Important:


  1. Your proof of identity does not change such a situation.

  2. You will be compensated for the inconvenience today.

  3. If you would like to report the case to us in the future, please write to us via Communicator and send us your player name. we can't always monitor 20 different forum threads - and this is not an official customer service channel for us.

  4. All of you who are registered with us have accepted the terms and conditions when registering. These govern our relationship. They clearly state that payment may be delayed if proof or documents are missing. This was the case here.



Thank you for your understanding.

This post has been translated automatically

KaneP
Visitor

No payout for 2 days

12th Feb. 2024, at 02:50 pm CET#13
0 Likes

Nobody has liked this post so far
1. None of this changes the fact that you were forced to gamble away your wins again.
A lawyer / GGL and MGA / has already been called in today and a claim for €750 has already been forwarded to the competent court.

2. The €50 Cashback vs €750 payout will certainly make up for everything.
No, as a customer who has already left €4000+ here in just a few months. And then I have to be treated like the last ar.... While you finally win a little more after 2 months only to find that you are literally forced to gamble it all away because the payout is held up for 1 week.

Everything was arranged just the way you need it. First proofs, if they were OK it's missing transactions, if you have submitted everything XY times it's something else again.

StarGames was my favorite casino after this incident + loss, never again.

This post has been translated automatically

Langhans_innen
Expert

No payout for 2 days

12th Feb. 2024, at 02:56 pm CET#14
3 Likes

KaneP wrote on 12.02.2024 at 14:50: None of this changes the fact that you were forced to gamble away your wins again.


I'm not a StarGames fan, but you're no more forced to gamble your wins there than in any other casino

This post has been translated automatically

KaneP
Visitor

No payout for 2 days

12th Feb. 2024, at 02:59 pm CET#15
0 Likes

Nobody has liked this post so far
Langhans wrote on February 12, 2024 at 2:56 pm:


I'm not a StarGames fan, but even there you are no more forced to gamble away your wins than in any other casino

for 1 week you are stalled, what else should happen to it, of course you are "forced" my lawyer had a better word for it, it slipped my mind, because you have no other choice. And you are stalled daily with the same answers.

This post has been translated automatically

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