[solved] No payout at stargames

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Anonym

verified

Former Member

11th Jun. 2023, at 08:03 pm CEST#16

1 Like

Liked this post: Max_Bet

As mentioned above, ID with face is used to check if you are really the person and you have to do that in all casinos from time to time again and again - so are the rules 🤷‍♀️

If you are constantly upset in the casino then just do not play there anymore - done

And do not whine because of 30 € and take offense when others ask legitimate questions.

Despite all the best and get well soon for you

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] No payout at stargames

12th Jun. 2023, at 08:43 am CEST#17

1 Like

Liked this post: StarGames_Official

Good morning Higins, I have forwarded your thread to the StarGames manager who is active here in the forum.

But as some users have already written, it is quite normal that you have to verify again after 2 years. It's simply a matter of updating the records from back then again. If I am not mistaken, this is also prescribed by the gambling treaty...

StarGames does not want to withhold any payout, they just do their job properly.

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Elite

Donnie

Forum posts: 3.320 Member since: 07.10.2021

[solved] No payout at stargames

12th Jun. 2023, at 08:56 am CEST#18

1 Like

Liked this post: chilliy

Caro wrote on 12.06.2023 at 08:43: Good morning Higins, I have forwarded your thread to the StarGames manager who is active here in the forum.

But as some users have already written, it is quite normal that you have to verify again after 2 years. It's simply a matter of updating the records from back then again. If I am not mistaken, this is also prescribed by the gambling treaty...

StarGames does not want to withhold any payout here, they just do their job properly.

But it also works without a selfie, but is obviously not desired. If someone does not want to take a selfie for health reasons, this should also be accepted. There are many other ways to verify yourself

It only ever happens in casinos, there is not a single sports betting site that has ever asked me for selfies, pay slips or other rubbish

This post has been translated automatically

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gamble1

Forum moderatorverified

Forum posts: 6.482 Member since: 21.04.2019

[solved] No payout at stargames

12th Jun. 2023, at 10:36 am CEST#19

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Nobody has liked this post so far

Donnie wrote on 12.06.2023 at 08:56:
Goes but also without selfie, but is obviously not desired. If someone doesn't want to take a selfie for health reasons, that should be accepted. There are many other ways to verify yourself

It only ever happens in casinos, there is not a single sports betting site that has ever asked me for selfies, pay slips or other rubbish

What do you think for what stories they have already heard everything why you can not send a document XYZ I just think there can be no consideration in such a thing even if you can understand the person concerned of course 100%

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Expert

Langhans_innen

Forum moderatorverified

Forum posts: 3.024 Member since: 22.01.2022

[solved] No payout at stargames

12th Jun. 2023, at 11:18 am CEST#20

3 Likes

Liked this post: gamble1, Lionking, roccoammo11

gamble1 wrote on 06/12/2023 at 10:36 AM:

What do you think for what stories they have already heard everything why you can not send a document XYZ I just think there can be no consideration in such a thing even if you can understand the person concerned of course to 100%

If one jumps in such a way with bspw. the chat coworkers, as here with its virtual environment, one cannot expect I think also not even the slightest concession. It would surprise me at least, if the family Higins, which functions now only times exemplarily for so some again announced questioners, acts in other place more obligingly. Life could be so much easier and more pleasant if everyone would stick to rules that are actually self-evident. If you then accept completely self-explanatory and simple facts as a given, the solution is not far away.

This post has been translated automatically

Expert

roccoammo11

verified

Forum posts: 1.671 Member since: 20.08.2020

[solved] No payout at stargames

12th Jun. 2023, at 11:36 am CEST#21

2 Likes

Liked this post: garfield68, Langhans_innen

you also need every few years a new passport with current passport photo ... since you can also unfortunately not take into account and say you get the reason without picture! f**k the look main thing you get healthy again!! we are all no beauties and I hope you do not seriously think that you are because of your appearance at a Verification fully conspicuous!? that looks at an employee 10 seconds maximum & then the next one is on it! you would have to be completely naked photo to become a conversation for the next company party XD

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Experienced

StarGames_Official

Casino Manager

Forum posts: 490 Member since: 15.10.2020

[solved] No payout at stargames

12th Jun. 2023, at 11:59 am CEST#22

2 Likes

Liked this post: gamble1, Lionking

Higins wrote on 10.06.2023 at 09:11 clock: Hello what is going on at StarGames.Spiele since 2 years there am also verified there. Have never had problems there even with the payout not.Yesterday I wanted to pay out 30 euros on my paysafe that went as always backpack at StarGames.But now there are problems with the payout the money is not yet on it.An acquaintance of mine had the problem recently also since they did not want to pay out 60 euros only when she wrote it here at gamble Joe and the day before yesterday she had the problem again, with 50 euros.I've written to the now 2 times because always comes the same Mail Standart Mail.Normal you should report the now times because that is not at all.Einzahlen one may but pay out is no longer.Des is now really ridiculous what they do because of 30 euros need the money so necessary that you can not even more Auszahlen.Frechheit soas

Hello Higins,

Thank you very much that you have described your problem with the payout here.

We would like to comment on the case as there are some important points to consider:

Although we have a system for automated payouts, it does not mean that ALL payouts will be done in 3 minutes.

It also still does not mean that player accounts are not constantly monitored by our staff. If there are suspicions of irregularities on the player account, our staff may ask for documents from the player account holder. Even if the owner was verified earlier.

This is exactly what happened here: our staff also noticed the connection between Higins and KariMilaneMali (which you also agreed with) and therefore requested the additional documents (selfie with ID).

The payouts from KariMilaneMali from before have already been processed. The payout from Higins was directly cancelled by Higins. Higins also sent us the selfie in the end, which we accepted - thank you very much for that.

We can hereby confirm that both players have received their payouts, or will receive them quickly if they request them in the future. From our side there are no further requirements towards the two players.

Thank you very much for your understanding.

This post has been translated automatically

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gamble1

Forum moderatorverified

Forum posts: 6.482 Member since: 21.04.2019

[solved] No payout at stargames

12th Jun. 2023, at 12:18 pm CEST#23

0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 12/06/2023 at 11:59 AM:
Hi Higins,

Thank you for describing your withdrawal problem here.

We would like to comment on the case as there are some important points to consider:

Although we have a system for automated payouts, it does not mean that ALL payouts will be done in 3 minutes.

It also still does not mean that player accounts are not constantly monitored by our staff. If there are suspicions of irregularities on the player account, our staff may ask for documents from the player account holder. Even if the owner was verified earlier.

This is exactly what happened here: our staff also noticed the connection between Higins and KariMilaneMali (which you also agreed to) and therefore requested the additional documents (selfie with ID).

The payouts from KariMilaneMali from before have already been processed. The payout from Higins was directly cancelled by Higins. Higins also sent us the selfie in the end, which we accepted - thank you very much for that.

We can hereby confirm that both players have received their payouts, or will receive them quickly if they request them in the future. From our side there are no further requirements towards the two players.

Thank you very much for your understanding.

So there we have it, the fuss was all for nothing In such a circumstance, each company would rather look again I had recently at my bank as my brother has opened an account there

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] No payout at stargames

13th Jun. 2023, at 11:15 am CEST#24

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Nobody has liked this post so far

The manager of StarGames asked me to close the thread because Higins received all payouts immediately (within 5 minutes).

This thread was closed

This post has been translated automatically

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[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

[solved] No payout at stargames

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