[solved] Failed instant bank transfer not refunded despite direct debit

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Experienced

Toastbrot

Topic Creator

Forum posts: 366 Member since: 08.10.2020

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 05:13 pm CEST#1

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I had on 29.04 a failed instant transfer in said casino. Money was of course debited and StarGames has also confirmed that the transfer is "returned" only until today this has unfortunately not happened.
I play Des öfteren in the casino because of the fast payout and eigtl helpful and usually good support if something should be times.

Had me last week already reported to the support there I was told that it is in the course of the last week so 7 days back... Unfortunately this did not happen so this week asked again now it says up to 14 days. It is not a huge sum but still it is a bit annoying if you then always get told something different. Has this ever jmd at StarGames and knows about how long it takes or whether anything happens at all?

Thank you in advance 👍

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Experienced

gambler67

Forum posts: 415 Member since: 08.03.2021

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 06:08 pm CEST#2

1 Like

Liked this post: Toastbrot

Hi, I recently had the problem, you just have to report to Sofort Überweisung, say the transaction number then it is checked - After that you get a mail, and you should get in touch with the Dealer in Verbinung then you get your money back or on the dealer account.

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Expert

Langhans_innen

Forum moderatorverified

Forum posts: 3.023 Member since: 22.01.2022

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 08:00 pm CEST#3

1 Like

Liked this post: Toastbrot

Disappeared toads" like this always come back at some point and reappear. Happens often...do not panic. Between Wolfy Casino, me and Visa it has just taken 24 days But everything back

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Experienced

Toastbrot

Topic Creator

Forum posts: 366 Member since: 08.10.2020

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 08:37 pm CEST#4

1 Like

Liked this post: Langhans_innen

Thanks for the tips 👍 That it comes back I'm convinced at StarGames only the question is just when... The with immediately I have not done so far because StarGames has confirmed to me that they can see the failed transfer and the money goes back to the deposit. But I'll write to them tomorrow times.
Thank you very much 🙂

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gamble1

Forum moderatorverified

Forum posts: 6.482 Member since: 21.04.2019

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 10:43 pm CEST#5

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So 14 days is the rule for something like this in 7 goes although often but that varies depending on the Provider since such problems are not a casino bound problem

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Experienced

Felixrl

Forum posts: 361 Member since: 04.05.2019

[solved] Failed instant bank transfer not refunded despite direct debit

10th May. 2023, at 10:51 pm CEST#6

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For Visa transactions, for example, 20 days is normal, so no need to worry yet

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Experienced

StarGames_Official

Casino Manager

Forum posts: 490 Member since: 15.10.2020

[solved] Failed instant bank transfer not refunded despite direct debit

15th May. 2023, at 08:54 am CEST#7

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eloquente wrote on 10.05.2023 at 17:13: I had on 29.04 a failed instant transfer in said casino. Money was of course debited and StarGames has also confirmed that the transfer is "returned" only until today this has unfortunately not happened.
I play Des öfteren in the casino because of the fast payout and eigtl helpful and usually good support if something should be times.

Had me last week already reported to the support there I was told that it is in the course of the last week so 7 days back... Unfortunately this did not happen so this week asked again now it says up to 14 days. It is not a huge sum but still it is a bit annoying if you then always get told something different. Has this ever jmd at StarGames and knows about how long it takes or whether anything happens at all?

Thank you in advance 👍

Hello, if you can send us your player name via Communicator, then we look at your case again and check whether we can speed up something. Thanks a lot!

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Top Member

Hightower

verified

Forum posts: 521 Member since: 08.05.2018

[solved] Failed instant bank transfer not refunded despite direct debit

15th May. 2023, at 10:49 am CEST#8

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Nobody has liked this post so far

Had the problem also already, but with Jokerstar, then there is usually a problem with Sofortüberweisung, Klarana or whatever.it was then Nachgeforscht and after about 4 weeks I had the money at once in the account, what the Gelegen has not really know anyone, but was a procedure!

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Failed instant bank transfer not refunded despite direct debit

7th Jun. 2023, at 09:59 am CEST#9

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Nobody has liked this post so far

Topic I can close and mark as solved, because the player had received the Deposit on 15.05.

This topic was closed

This post has been translated automatically

StarGames: [solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

[solved] Failed instant bank transfer not refunded despite direct debit

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