Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

StarGames: [solved] Failed instant bank transfer not refunded despite direct debit

Topic created on 10th May. 2023 | Page: 1 of 1 | Answers: 8 | Views: 1,162
Toastbrot
Experienced
I had on 29.04 a failed instant transfer in said casino. Money was of course debited and StarGames has also confirmed that the transfer is "returned" only until today this has unfortunately not happened.
I play Des öfteren in the casino because of the fast payout and eigtl helpful and usually good support if something should be times.

Had me last week already reported to the support there I was told that it is in the course of the last week so 7 days back... Unfortunately this did not happen so this week asked again now it says up to 14 days. It is not a huge sum but still it is a bit annoying if you then always get told something different. Has this ever jmd at StarGames and knows about how long it takes or whether anything happens at all?

Thank you in advance 👍

This post has been translated automatically

gambler67
Experienced
Hi, I recently had the problem, you just have to report to Sofort Überweisung, say the transaction number then it is checked - After that you get a mail, and you should get in touch with the Dealer in Verbinung then you get your money back or on the dealer account.

This post has been translated automatically

Langhans_innen
Expert
Disappeared toads" like this always come back at some point and reappear. Happens often...do not panic. Between Wolfy Casino, me and Visa it has just taken 24 days But everything back

This post has been translated automatically

Toastbrot
Experienced
Thanks for the tips 👍 That it comes back I'm convinced at StarGames only the question is just when... The with immediately I have not done so far because StarGames has confirmed to me that they can see the failed transfer and the money goes back to the deposit. But I'll write to them tomorrow times.
Thank you very much 🙂

This post has been translated automatically

gamble1
Icon
So 14 days is the rule for something like this in 7 goes although often but that varies depending on the Provider since such problems are not a casino bound problem

This post has been translated automatically

Felixrl
Experienced
For Visa transactions, for example, 20 days is normal, so no need to worry yet

This post has been translated automatically

StarGames_Official
Experienced

eloquente wrote on 10.05.2023 at 17:13: I had on 29.04 a failed instant transfer in said casino. Money was of course debited and StarGames has also confirmed that the transfer is "returned" only until today this has unfortunately not happened.
I play Des öfteren in the casino because of the fast payout and eigtl helpful and usually good support if something should be times.

Had me last week already reported to the support there I was told that it is in the course of the last week so 7 days back... Unfortunately this did not happen so this week asked again now it says up to 14 days. It is not a huge sum but still it is a bit annoying if you then always get told something different. Has this ever jmd at StarGames and knows about how long it takes or whether anything happens at all?

Thank you in advance 👍

Hello, if you can send us your player name via Communicator, then we look at your case again and check whether we can speed up something. Thanks a lot!

This post has been translated automatically

Hightower
Top Member
Had the problem also already, but with Jokerstar, then there is usually a problem with Sofortüberweisung, Klarana or whatever.it was then Nachgeforscht and after about 4 weeks I had the money at once in the account, what the Gelegen has not really know anyone, but was a procedure!

This post has been translated automatically

Caro
Expert
Topic I can close and mark as solved, because the player had received the Deposit on 15.05.

This topic was closed

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:37 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately