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stake7: [unresolved] Stake 7 no payout

Topic created on 26th Mar. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,455
Molli

[unresolved] Stake 7 no payout

26th Mar. 2019, at 07:01 am CET#1
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Hello. in german language I am not good therefore excuse me for the feler...but...in february I had won at stake 7 and without any ifs and buts got my money..now since couple of weeks I still had win at stake 7..but until today no money got..after first my question about payout my game account is locked...have contacted more times with Live Chat and many emails written but no results....last week stake 7 asked documents for identification passport and notice with name address and date..sent..after that silence..after my several question I still had to send my selfie with passport and account statement with my last payment..sent..and ...what ...account locked ..no money..messages without answers

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Anyyya
Rookie

[unresolved] Stake 7 no payout

26th Mar. 2019, at 03:58 pm CET#2
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Hello, how much did you win?

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Molli

[unresolved] Stake 7 no payout

26th Mar. 2019, at 06:50 pm CET#3
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Anyyya wrote on 03/26/2019 at 15:58: Hello, how much did you win?

500 euro..not so much but still....

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Anyyya
Rookie

[unresolved] Stake 7 no payout

26th Mar. 2019, at 08:03 pm CET#4
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You also have to win 500€ first. 😃 What is their reasoning for not giving it to you?

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Molli

[unresolved] Stake 7 no payout

27th Mar. 2019, at 07:11 am CET#5
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Yes I do not know..in february 300 I got in 2 days without *if* and *but*..and now ... 2 days it says *in processing* then I asked why there's no transfer and from now on my game account was blocked. I wrote in Live Chat and there employee said what I have to write an email to support. I wrote ...because of blocking I was not told anything but requested documents for Verification .passport and whatever letter with my name address and current date. I have sent. Again calm..on Thursday and Friday I wrote again everywhere and then got answer what I have to send selfie with passport and account statement with last deposit..sent from now on Friday..and until today calm..on my other e-mails do not respond..and in live chat can not clear anything..always I *in processing ..waiting e-mail..have patience..*.

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Gertchen

[unresolved] Stake 7 no payout

7th May. 2019, at 06:15 am CEST#6
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That's about how we felt, no more access to the account...

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DiamondDonut
Top Member

[unresolved] Stake 7 no payout

7th May. 2019, at 10:18 am CEST#7
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Molli wrote on 27/03/2019 at 07:11: Yes I do not know..in february 300 I got in 2 days without *if* and *but* bekomnen..and now... 2 days is *in processing* then I asked why there's no transfer and from now on my game account was blocked. I wrote in Live Chat and there employee said what I have to write an email to support. I wrote ...because of blocking I was not told anything but requested documents for Verification .passport and whatever letter with my name address and current date. I have sent. Again calm..on Thursday and Friday I wrote again everywhere and then got answer what I have to send selfie with passport and account statement with last deposit..sent from now on Friday..and until today calm..on my other e-mails do not respond..and in live chat can not clear anything..always I *in processing ..waiting e-mail..have patience..*.

I can understand that you want to dispose of his money as soon as possible, but what I personally learned during the last payouts:


If you "need" the money quickly, play only where the withdrawal is processed quickly and you are fully verified...


otherwise each casino has its own processing time - its rhythm...

You last heard from the casino on Friday, which means it was the weekend (where they probably do not process anything) and 1 business day between.... give it some more time and be patient

The casino has a MGA license, means you should have kept to the "rules" you get (sooner or later) also 100% sure your money!

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gamble1
Icon

[unresolved] Stake 7 no payout

7th May. 2019, at 01:38 pm CEST#8
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GambleGanja wrote on 07/05/2019 at 10:18 AM
I can understand that you want to dispose of your money as soon as possible,but what I personally learned with the last payouts:


If you "need" the money quickly, play only where the withdrawal is processed quickly and you are fully verified...


otherwise each casino has its own processing time - its rhythm...

You last heard from the casino on Friday, which means it was the weekend (where they probably do not process anything) and 1 business day between.... give it some more time and be patient

The casino has a MGA license, means you should have kept to the "rules" you get (sooner or later) also 100% sure your money!

but the account blocking makes no sense

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DiamondDonut
Top Member

[unresolved] Stake 7 no payout

7th May. 2019, at 01:45 pm CEST#9
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gamble1 wrote on 05/07/2019 at 1:38 pm
but the account blocking makes no sense

But would also not be the first time that a casino locks the account prematurely during a withdrawal or Verification


Why they do it I can not answer, but it is already sure that she gets the money.

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gamble1
Icon

[unresolved] Stake 7 no payout

7th May. 2019, at 01:52 pm CEST#10
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GambleGanja wrote on 07/05/2019 at 13:45
But would also not be the first time that a casino locks the account prematurely during a withdrawal or Verification


Why they do it I can not answer, but it is already sure that she gets the money.

that's true but that's fortunately not the rule times abgeshen of it is unnecessary

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