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stake7: [solved] Stake7 does not pay out 54.800€!

Topic created on 19th Aug. 2022 | Page: 1 of 5 | Answers: 41 | Views: 8,958
Anya90

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 03:42 pm CEST#1
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Hello all!
I deposited 100€ on Wednesday at stake7 and got 100% bonus, because they always have a bonus of this kind on Wednesdays.

I then won €7,800 on Thursday playing sliding games. After that I played a Jackpot game and won 40,000€ in one go.

In the end I had 54.800€ on the player account
Now one should stop when it is most beautiful and that was also my plan! No sooner said than done. The money in 2000€ steps sent to the payout (more goes there allegedly not).

Today I received a mail saying that I had violated the bonus conditions and that all my wins were invalid.
My withdrawals were then all canceled and now I have only my 100€ on the account, which I deposited on Wednesday.
The 100€ bonus I had easily wagered several times before I won the jackpot of 40,000€.

Now the casino doesn't want to pay me any money and has deleted everything from the account. I am stunned.... Can someone please help me?

Thanks in advance!!!!

This post has been translated automatically

Anonym

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 04:33 pm CEST#2
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As a rule, these claims of the casino are true
" Today I received an email stating that I had violated the bonus conditions and that all my wins were therefore invalid."

Which paragraph of the Bonus terms did the casino say you violated? If you were not told, then you should urgently ask. The casino is obliged to inform you.


Edit by Julian: Font color has been adjusted

This post has been translated automatically

frapi07
Elite

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 05:58 pm CEST#3
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Anya90 wrote on 19/08/2022 at 15:42: Hello everyone!
I deposited 100€ at stake7 on Wednesday and got 100% bonus, because they always have a bonus of this kind on Wednesdays.

I then won €7,800 on Thursday playing shifting games. After that I played a Jackpot game and won 40,000€ in one go.

In the end I had 54.800€ on the player account
Now one should stop when it is most beautiful and that was also my plan! No sooner said than done. The money in 2000€ steps sent to the payout (more goes there allegedly not).

Today I received a mail saying that I had violated the bonus conditions and that all my wins were invalid.
My withdrawals were then all canceled and now I have only my 100€ on the account, which I deposited on Wednesday.
The 100€ bonus I had easily wagered several times before I won the jackpot of 40,000€.

Now the casino doesn't want to pay me any money and has deleted everything from the account. I am stunned.... Can someone please help me?

Thanks in advance!!!!

We would need more information. Have you ever played over 4-5€? Have you played a forbidden game? It would be helpful if you tell us everything you have played with the 200€. Please note that many Bonuses have to be wagered 35 times, i.e. deposit+bonus*35. 200€ would be 7.000€ that you have to wager. Since a lot can happen, such as a too high bet or a prohibited game. Unfortunately, not all casinos are so nice and block the prohibited games when you play with bonus money.

This post has been translated automatically

Julian
Elite

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 06:03 pm CEST#4
5 Likes

Liked this post: Anonym, Avatar von KaCkvOgL KaCkvOgL, Avatar von Langhans_innen Langhans_innen, Avatar von Max_Bet Max_Bet, Avatar von Saphira Saphira
Hey Anya90,

Our contact person had just informed me that you had played several times with the active bonus over the Max Bet.
Although the Max Bet is 5€, you have made several bets over 7-8€. - Unfortunately, this violates the bonus conditions.

If it had only been two-three spins, they might have been able to turn a blind eye, but because you played with too high bets almost all the time, their hands were tied.

The contact person said, however, that she had credited you 1000 € cash for goodwill reasons, but unfortunately she can not do more in your case.

This post has been translated automatically

Anya90

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 06:12 pm CEST#5
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Royal777 wrote on 19/08/2022 at 16:33: As a rule, these claims of the casino are true
" Then today I received a mail saying that I had violated the bonus conditions and therefore all my wins were invalid."

Which paragraph of the Bonus terms did the casino say you violated? If you were not told, then you should urgently ask. The casino is obliged to inform you.


Edit from Julian: font color has been adjusted

There are no paragraphs in their regulations. I was sent a text that if the player plays over 5€, would voluntarily accept if all wins expire. I have never read there.

This post has been translated automatically

Julian
Elite

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 06:24 pm CEST#6
1 Like

Liked this post: Anonym

Anya90 wrote on 19/08/2022 at 18:12

There are no paragraphs in their regulations there. I was sent a text that if the player plays over 5€, would voluntarily accept if all wins expire. Have never read there.

1.11. you may not place bets that exceed the maximum bonus wager when using bonus money. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to make sure that you know the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be reviewed and the bonus balance may be withdrawn.

Is from the general terms

This post has been translated automatically

hustlehoff
Expert

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 06:25 pm CEST#7
2 Likes

Liked this post: Anonym, Avatar von Anya90 Anya90

I'm still infinitely sorry for you if you are a newbie. I hope you recover quickly from the shock and are not totally depressed what I would be eg, but so in the gambling sector is always known actually that you must read the bonus conditions and also comply.

Wish you all the best and fast recovery and of course good luck in the future


This post has been translated automatically

Anya90

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 06:53 pm CEST#8
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frapi07 wrote on 08/19/2022 at 17:58

We would need more information. Have you ever played over 4-5€? Have you played a banned game? It would be helpful if you tell us everything you played with the 200€. Please note that many Bonuses have to be wagered 35 times, i.e. deposit+bonus*35. 200€ would be 7.000€ that you have to wager. Since a lot can happen, such as a too high bet or a prohibited game. Unfortunately, not all casinos are so nice and block the prohibited games when you play with bonus money.

I have very well played over 5€, because I did not know the text with "if the player plays over 5€, he accepts it that all wins are lost".


I have not played forbidden games and the bonus of 100€ I have already converted easily 35x at the beginning

It's just sad with the money

The casino laughs at me now and thinks I am to blame

This post has been translated automatically

Anonym

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 07:54 pm CEST#9
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Anya90 wrote on 08/19/2022 at 18:53

I very well played over 5€, because I didn't know the text with "if the player plays over 5€, he accepts that all wins will be lost".


Forbidden games I have not played and the bonus of 100€ I have easily 35x at the beginning already converted

It's just sad with the money

The casino laughs at me now and thinks I am to blame

Len from experience, so that no longer happens to you. By the way, the Provider would have paid you the 40,000€, not the casino. Therefore, no one will laugh at you there, moreover, it would be for the reputation of the casino gold value, if a player would win a high Jackpot there...

This post has been translated automatically

Anonym

[solved] Stake7 does not pay out 54.800€!

19th Aug. 2022, at 07:55 pm CEST#10
1 Like

Liked this post: Avatar von KaCkvOgL KaCkvOgL

Anya90 wrote on 08/19/2022 at 18:53

I very well played over 5€, because I didn't know the text with "if the player plays over 5€, he accepts that all wins will be lost".


Forbidden games I have not played and the bonus of 100€ I have easily 35x at the beginning already converted

It's just sad with the money

The casino laughs at me now and thinks I am to blame

🤷♂️ Whether they laugh now, no idea.

But it's your own fault now; who else?

This post has been translated automatically

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