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stake7: [solved] stake7 Casino cashout duration up to 7 days?

Topic created on 11th Oct. 2022 | Page: 1 of 2 | Answers: 14 | Views: 2,598
R0UNDER
Top Member

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 04:58 pm CEST#1
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Currently have an outstanding payout at stake7. Waiting time so far about 30 h. Since my last payouts (always MuchBetter) have never taken more than 24 h, I just allowed myself to ask the live support to take a look at my account. So far everything is "tippi toppi". However, there is a big request at the moment and therefore the processing of the payout can take up to 7 days.

-- Personal data has been removed for security reasons --


My question to the casino manager here in the forum:

Do you guys really need up to 7 days to process a follow up withdrawal lately?

If so, from her point of view, the rating options here in the forum should be revised or expanded, since there is only first payout 48 hrs and follow-up payout 24 hrs as an option in the star ratings?

... and my last question: how do they explain the current "big request"? Is it perhaps because we are not in the weekend, no vacations, not the end of the month and no holiday is imminent?



With kind regards


Edit by Julian: Personal data has been removed for security reasons

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supermode
Expert

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 05:28 pm CEST#2
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R0UNDER wrote on 11/10/2022 at 16:58: Currently have an outstanding payout at stake7. Waiting time so far about 30 hrs. Since my last payouts (always MuchBetter) never took more than 24 hrs, I just allowed myself to ask the live support to take a look at my account. So far everything is "tippi toppi". However, there is a big request at the moment and therefore the processing of the payout can take up to 7 days.

-- Personalized data has been removed for security reasons --


My question to the casino manager here in the forum:

Do you guys really need up to 7 days to process a follow up withdrawal lately?

If so, from her point of view, the rating options here in the forum should be revised or expanded, since there is only first payout 48 hrs and follow-up payout 24 hrs as an option in the star ratings?

... and my last question: how do they explain the current "big request"? Is it perhaps because we are not in the weekend, no vacations, not the end of the month and no holiday is imminent?



With kind regards


Edit from Julian: Personalized data has been removed for security reasons

It would be new to me that they take so long, my last withdrawal was there 1-2 weeks ago and there it was the Gammix "standard" from 12-24h always, also with MuchBetter in and out.

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R0UNDER
Top Member

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 05:34 pm CEST#3
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supermode wrote on 11.10.2022 at 17:28

It would be new to me that they take so long, my last withdrawal was there 1-2 weeks ago and there it was the Gammix "standard" from 12-24h always, also with MuchBetter in and out.

Thanks for the info mode. I also do not know it differently.


Have unfortunately only now seen that my topic was posted under casino complaints. Actually, the post should land under Deposit and withdrawal methods. Because it should not be a complaint. It would be a bit too early for that.

Maybe someone from Gj can move the topic to deposit and withdrawal methods.

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Julian
Elite

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 05:55 pm CEST#4
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R0UNDER wrote on 11/10/2022 at 17:34

Thanks for the info mode. I don't know it any other way either.


Have unfortunately only now seen that my topic was posted under casino complaints. Actually, the post should land under Deposit and withdrawal methods. Because it should not be a complaint. It would be a bit too early for that.

Maybe someone from Gj can move the topic to deposit and withdrawal methods.

Hey R0UNDER,

You had actually created the topic under deposit and withdrawal methods.
But I then moved it to the Complaints section on purpose, since you explicitly wanted to address the stake7 contact above.
And by creating a complaint, our contacts will be informed directly (or faster) about it

If you wish, I can of course move it back under deposit and withdrawal methods.

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R0UNDER
Top Member

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 07:32 pm CEST#5
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Hi Julian, hope all is well with you.

if you say that so faster a reaction from the casino representation is to be expected, then the contribution can also remain under complaints.

I just did not want to directly open a barrel. Would not be completely fair. But stake7 will surely interpret it correctly, if it is read at all


Have a nice evening

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Stake7-Support

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 08:23 pm CEST#6
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Hello Rounder,

can you tell me your username by private message? Then I would like to have a look. At the moment it does take a little longer, but if your KYC is ok, then it shouldn't take so long

LG
Stake7

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R0UNDER
Top Member

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 08:41 pm CEST#7
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Stake7 Support wrote on 11/10/2022 at 20:23: Hello Rounder,

can you tell me your username by private message? Then I'll be happy to take a look. At the moment it actually takes a bit longer, however if your KYC is ok then it shouldn't take that long

LG
Stake7

I just sent it to you. Thanks

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R0UNDER
Top Member

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 09:40 pm CEST#8
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Really great. 17 minutes response time for sending my username via DM. Apparently that wasn't fast enough. Casino Manager immediately goes offline again and has not opened my message yet. Quite weak.

The most disappointing part is that stake7 does everything else right. Why does one so much good work, completely unnecessarily broken again?

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Julian
Elite

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 09:50 pm CEST#9
1 Like

Liked this post: Avatar von denyo123 denyo123
R0UNDER wrote on 10/11/2022 at 9:40pm: Really great. 17 minutes response time for sending my username via DM. Apparently that wasn't fast enough. Casino manager immediately goes offline again and so far has not opened my message. Quite weak.

The most disappointing part is that stake7 does everything else right. Why does one make so much good work, completely unnecessarily broken again?

I understand that the situation for you of course now seems pretty stupid.
But to be honest, I was surprised that the contact person was still active on our platform at 20:30.
After all, this is outside of her regular working hours, which is why I personally would have expected that she would only respond to the thread tomorrow during the course of the day.

This way, she can at least check your case faster tomorrow and give you faster feedback on it, since she has already received the necessary data from you

So I personally find it quite strong that she was so late at all still active on our platform, one must unfortunately at this point also simply times the situation soberly consider and not directly everything always in the negative pull.

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danny005
Elite

[solved] stake7 Casino cashout duration up to 7 days?

11th Oct. 2022, at 09:59 pm CEST#10
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You also don't get a notification when a PN arrives here. Therefore, I find this criticism of the response time, especially at such a late hour, also very strange.

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