[solved] Withdrawal of 11.900 denied and account locked:-(

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Amateur

GambleAddict777

Forum posts: 154 Member since: 27.03.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 12:54 pm CEST#51

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If you have blocked the second account only after you had a high account balance, I must also unfortunately say that it looks rather bad for you. But if the blocking happened before, your chances look very good
I'm times the AGB's gone through with those and in the context the following paragraphs are interesting for your case:
#
4.8.1 You agree to waive any claim to the total amount of deposits on the duplicate account.
4.8.2 If the total amount of the Deposits on the Dual Account was used to place bets that resulted in wins, these wins are void.
4.8.3 Any earnings, wins or Bonuses received or accumulated by you during the period when the Dual Account was active shall be forfeited and may be reclaimed by us, and you shall return any funds withdrawn from the Dual Account upon our request.

#
As stated above, it follows that only one account must be registered in your name at the time you earn your wins in order for you to be entitled to them.

Soooo...... .How your facts look exactly, only you can know
I hope that you can now better assess what your chances are and whether as a result of further action for you still makes sense.

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Rookie

ElectronicDive

Topic Creator

Forum posts: 22 Member since: 13.05.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 07:59 pm CEST#52

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GambleAddict777 wrote on 18.05.2019 at 12:54 pm: If you have the second account only blocked after you had a high account balance, I must also unfortunately say that it looks rather bad for you. But if the blocking happened before, your chances look very good
I'm times the AGB's gone through with those and in the context the following paragraphs are interesting for your case:
#
4.8.1 You agree to waive any claim to the total amount of deposits on the duplicate account.
4.8.2 If the total amount of the Deposits on the Dual Account was used to place bets that resulted in wins, these wins are void.
4.8.3 Any earnings, wins or Bonuses received or accumulated by you during the period when the Dual Account was active shall be forfeited and may be reclaimed by us, and you shall return any funds withdrawn from the Dual Account upon our request.

#
As stated above, it follows that only one account must be registered in your name at the time you earn your wins in order for you to be entitled to them.

Soooo...... .How your facts look exactly, only you can know
I hope that you can now better assess what your chances are and whether as a result of further action for you still makes sense.

I got a message today... I'll just copy the email here...have responded to it and explained myself.

during the processing of your requested payout, we had to realize that you have another active account with us. Multiaccounting is strictly forbidden according to our terms and conditions. Your win has therefore been declared void and duly confiscated as described in our T&C.

Your account has been permanently banned from our casino.

Sincerely,
Volker Lehmann

On 12.05. the other account was closed...at that time I had about 2000 on it...the rest came then only...

This post has been translated automatically

Amateur

GambleAddict777

Forum posts: 154 Member since: 27.03.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 08:27 pm CEST#53

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If at the time unfortunately a second account was still active, this is of course very annoying. Since also no Deposit bonus taken in Anspruche and thus played completely with your deposited money, it is really a pity that in your case no eye would like to turn
Maybe just go to a lawyer and ask if you can still go against it?
Since you have registered in no way with fraudulent intentions and made your deposit.

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Elite

Dbac79

Forum posts: 2.012 Member since: 14.01.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 10:08 pm CEST#54

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Liked this post: chilliy, Hanni72

in my eyes, this is clearly an attempt to defraud on the part of the casino, they could immediately match the data during registration if you already have a 2nd account. in some casinos, this is also checked during registration. but as long as the player only pays in, it doesn't matter on how many accounts he does that, pay 10 euros into 100 accounts, nothing happens but if you want to pay out 50 times from an account, you violate the terms and conditions

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Rookie

ElectronicDive

Topic Creator

Forum posts: 22 Member since: 13.05.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 10:23 pm CEST#55

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Dbac79 wrote on 18.05.2019 at 22:08 clock: in my eyes is something quite clear a fraud attempt sides of the casino, which could immediately match the data when registering whether you have a 2nd account already. in some casinos, this is also checked during registration. but as long as the player only deposits it does not matter on how many accounts he does that pay on 100 accounts 10 euros in nothing happens but you want to pay out of an account times 50 you violate the terms of service

Exactly the same...1. I think already the second account opening could be prevented 2. they wanted extra my documents and have verified my account, that should not happen then and 3. If that violates the terms and conditions, although I have only deposited with my real account, then it would also have to be illegal to take the money from me which was deposited in the last time with which I have won nothing and in the final effect also could not have won anything...I pay money to win something when playing but if I can not win anything take my money in the knowledge garkeinen win to be able to...so all this is not quite fair then but also...

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Amateur

GambleAddict777

Forum posts: 154 Member since: 27.03.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

18th May. 2019, at 10:26 pm CEST#56

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Have in any case not wrong, but now it is unfortunately so that the player registers of his own free will on the platforms and accepts their terms and conditions and thus also obliged to adhere to them. I, as a player, must become more sensitive and read through the terms and conditions to know exactly what I'm getting into. Otherwise, exactly what happened to you and many others will happen
You think to yourself "pay in a little bit of money, it won't go bang, with small amounts it will go through" etc., but when the BIG WIN comes, unfortunately, in most cases you're standing there stupidly.

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

[solved] Withdrawal of 11.900 denied and account locked:-(

20th May. 2019, at 12:25 pm CEST#57

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Dbac79 wrote on 18.05.2019 at 22:08 clock: in my eyes is something quite clear a fraud attempt sides of the casino, which could immediately match the data when registering whether you have a 2nd account already. in some casinos, this is also checked during registration. but as long as the player only deposits it doesn't matter on how many accounts he does that pay on 100 accounts 10 euros in nothing happens but if you want to pay out from an account times 50 you violate the terms of service

the reversal of the Debt does not get you anywhere

you simply reinterpret the situation until it fits and you are no longer in debt.
to ask for a goodwill and then be p**sed off because you don't get it is very weak anyway.
to the thread creator, as annoying as it is for you, consider this matter as paying a lesson.
think something like this will not happen to you in the future.

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Hanni72

Forum posts: 1 Member since: 22.05.2019

[solved] Withdrawal of 11.900 denied and account locked:-(

22nd May. 2019, at 05:05 pm CEST#58

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ElectronicDive wrote on 18.05.2019 at 19:59
I got a message today... I just copy the email here...I replied to it and explained myself.

while processing your requested withdrawal, we found out that you have another active account with us. Multiaccounting is strictly forbidden according to our terms and conditions. Your win has therefore been declared void and duly confiscated as described in our T&C.

Your account has been permanently banned from our casino.

Sincerely,
Volker Lehmann

On 12.05. The other account was closed...at that time I had about 2000 on it...the rest came then only...

Hello:) Oh exactly the same I also got from Mr. Lehmann^^ payout denied account closed do not come to my money nothing...I have asked the support me but from my alleged second account to give the access data...I have nothing there ^^^I'm waiting for 3 days for response ...nothing...not a cent more there..^^

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Withdrawal of 11.900 denied and account locked:-(

22nd Oct. 2019, at 03:44 pm CEST#59

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I have just received feedback from the TE, both accounts are blocked and he has not received the payout. stake7 has clearly considered this as multiaccounting and this violates the terms and conditions. You can argue about whether the casino has acted correctly or not. But ultimately, the casino decides

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stake7: [solved] Withdrawal of 11.900 denied and account locked:-( (Page 6)

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

[solved] Withdrawal of 11.900 denied and account locked:-(

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