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stake7: [solved] Strong 7 account locked

Topic created on 08th May. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,125
T****7

[solved] Strong 7 account locked

8th May. 2019, at 03:26 pm CEST#4
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Hello dear community and indeed I have made 2 days ago an acc at stake 7 and won 2000€ and made on withdraw. Then I got an email that I should upload my documents all well and good then all of a sudden my account was locked and I asked in Live Chat because I did not get an email they said it is still checked on multi accounts ... I quickly looked up my emails and found an acc from 2018 but have never played on it or claimed a bonus still waiting for feedback but comes nothing they are now taking their time I do not know if I still get the 2000€ what.do you think?

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ruhrpott
Expert

[solved] Strong 7 account locked

8th May. 2019, at 03:29 pm CEST#1
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Hello and welcome to the forum,
in principle, you can only hope that the casino will be merciful and pay you the money despite the double account. You do not have a claim to this, since double accounts are forbidden, regardless of whether you played with one of them or not

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T****7

[solved] Strong 7 account locked

8th May. 2019, at 03:33 pm CEST#2
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ruhrpott wrote on 08.05.2019 at 15:29: Hello and welcome to the forum,
in principle, you can only hope that the casino shows mercy and pays you the money despite the double account. You do not have a claim to it, because double accounts are prohibited, regardless of whether you played with one of them or not.

Ok thanks . Yes it was really not intentional have written it to them also look what comes

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ruhrpott
Expert

[solved] Strong 7 account locked

8th May. 2019, at 03:36 pm CEST#3
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I believe that, but in the end it doesn't matter
Whether now in this case or in the future, you have to find out something like that yourself beforehand. Just as it is the duty of every player to read through all other regulations
Book it already as a lesson, and never make the mistake again.

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Julian
Elite

[solved] Strong 7 account locked

10th May. 2019, at 01:14 pm CEST#5
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Unfortunately, the user will not be allowed to withdraw his win, as it is a violation of the terms and conditions to have a double account.
However, stake7 has decided to refund the user's deposit.

So the case is closed and I will close the thread.

This thread has been closed

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