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stake7: [solved] Stake7 blocks 70.000€ payout. Have I fallen victim to a scam? (Page 2)

Topic created on 18th Mar. 2019 | Page: 2 of 9 | Answers: 87 | Views: 20,521
Anyyya
Rookie
Hello, what documents will they still want from me?
I have already inserted my account details and ID card.
I was told that my account has been checked and the data is in order
As soon as I could pay out, I would receive a mail
Just wondering what else they want to check?🤔

Do you know your way around?

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Dbac79
Elite

Anyyya wrote on 03/19/2019 09:01 PM



so when I won there at that time and was not yet verified everything was completely frozen and I could not play anymore, the reason was if you have a win over 2300 euros it is mandatory to verify before you do anything, but also took only 2 days until everything was in order

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Anyyya
Rookie
Dbac79 wrote on 03/19/2019 12:38 PM

so when I won there and was not yet verified everything was completely frozen and I could not play anymore, the reason was if you have a win over 2300 euros it is mandatory to verify before you do anything, but also took only 2 days until everything was in order

So I was already verified there before and had already paid out. My highest win there was 4.600€
Now only the withdrawal lock is in there with me. I can play and Deposit too...
so I just do not understand what's going on there 😕

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Caro
Expert
Anyyya wrote on 19/03/2019 at 12:34 pm: Hello, what documents will they still want from me?
Have already inserted account details and ID card.
They told me my account is verified and the data is ok
As soon as I could pay out, I would receive a mail
Just wondering what else they want to check?🤔

Do you know your way around?

Well, if your account is already checked and the data are all in order, the casino should of course no longer request further documents...but you never know....I myself have worked for several years as "Compliance" and believe me, I still found what you can request
I don't want to worry you though and am in good spirits that stake7 will pay your win soon!
Please keep us posted

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Anyyya
Rookie
Caro wrote on 03/19/2019 at 13:04
Well if your account is already verified and the data is all in order, the casino should of course not request any more documents...but you never know....I worked as a "compliance" myself for a few years and believe me, I still found something to request
I don't want to worry you though and am in good spirits that stake7 will pay your win soon!
Please keep us posted

Thanks
So documents were not requested at all... resubmitted them unsolicited. But it was already verified. The support also does not know what they are still checking, because everything is ok with my account...
Do you have experience how long it takes?
They told me jch get notified by mail when I can pay out.

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Marqes
Expert
Caro wrote on 03/19/2019 at 13:04
Well if your account is already verified and the data is all in order, the casino should of course not request any more documents...but you never know....I worked as a "compliance" myself for a few years and believe me, I still found something to request
I don't want to worry you though and am in good spirits that stake7 will pay your win soon!
Please keep us posted

Tell us more about your work as support staff.

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Caro
Expert
Marqes wrote on 03/19/2019 at 2:16 pm
Why don't you tell more about your work as a support staff.

I didn't work in support, I wouldn't do that to myself every company in Malta now has a compliance team

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Caro
Expert
Anyyya wrote on 03/19/2019 at 2:16 pm
Thanks
So documents were not requested at all... resubmitted them without being asked. But was already verified. The support also does not know what they are still checking, because everything is ok with my account...
Do you have experience how long it takes?
They told me jch get notified by mail when I can pay out.

That sounds very positive, then please be patient for a few more days. I would suggest to wait until the end of this week (Friday) for the mail and if this is not the case, I can ask if you want

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Anyyya
Rookie
Caro wrote on 19/03/2019 at 15:18
That sounds very positive already, then please be patient for a few more days. I would suggest to wait until the end of this week (say until Friday) for the mail and if this is not the case, I can gladly ask if you want

That would be super sweet if you would!!! do you have contact with each casino?
I've never won that much money before
I really want to have it 🤩
Took pictures of my wins too.

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Caro
Expert
Anyyya wrote on 03/19/2019 at 3:37 pm
That would be super sweet if you do!!! do you have contact with each casino?
I have never won so much money before
I really want to have it 🤩
Took pictures of my wins too.

Not to all casinos, but we have naturelich a contact from the casinos listed here
I believe you but I am in good spirits that you will get your money soon

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