Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

stake7: [solved] Stake 7 won't let me pay out my remaining balance

Topic created on 09th Jul. 2020 | Page: 1 of 1 | Answers: 3 | Views: 2,122
Lukas86
Hello all.

I deposited a total of 442 euros with Stake 7 and was able to recover some of the losses with the last deposit.
I have already sent the necessary documents 9 days ago. The next day I was told I already had a closed account elsewhere (Had not seen that the now belong to Everymatrix, knew stake7 from before still as a German Merkur Casino).

Ok I am aware that in such a case no wins are paid out. I have also won nothing, my remaining balance is less than my deposits there.

So now comes the hammer:
The option to withdraw was disabled for me, but the account is still open. This is the sneakiest thing I have ever experienced.
I can only lose, if I play with the money now, wins would not be paid out anyway.
The support says with since 9 days every time I would shortly receive an answer, I feel there simply only fooled.
I have already reported this to the MGA, this is absolutely unethical behavior.

Lukas86

Lukas86

This post has been translated automatically

Lukas86
They want to refund me 31, madness right?

This post has been translated automatically

Lukas86
It's all ok, was a misunderstanding I will get the Deposit refunded

This post has been translated automatically

Caro
Expert
At the request of the TE, I close the thread.

This topic was closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 09:05 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately