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stake7: [solved] Stake 7 won't let me pay out my remaining balance

Topic created on 09th Jul. 2020 | Page: 1 of 1 | Answers: 3 | Views: 2,148
Lukas86

[solved] Stake 7 won't let me pay out my remaining balance

9th Jul. 2020, at 02:59 pm CEST#1
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Hello all.

I deposited a total of 442 euros with Stake 7 and was able to recover some of the losses with the last deposit.
I have already sent the necessary documents 9 days ago. The next day I was told I already had a closed account elsewhere (Had not seen that the now belong to Everymatrix, knew stake7 from before still as a German Merkur Casino).

Ok I am aware that in such a case no wins are paid out. I have also won nothing, my remaining balance is less than my deposits there.

So now comes the hammer:
The option to withdraw was disabled for me, but the account is still open. This is the sneakiest thing I have ever experienced.
I can only lose, if I play with the money now, wins would not be paid out anyway.
The support says with since 9 days every time I would shortly receive an answer, I feel there simply only fooled.
I have already reported this to the MGA, this is absolutely unethical behavior.

Lukas86

Lukas86

This post has been translated automatically

Lukas86

[solved] Stake 7 won't let me pay out my remaining balance

9th Jul. 2020, at 06:14 pm CEST#2
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They want to refund me 31, madness right?

This post has been translated automatically

Lukas86

[solved] Stake 7 won't let me pay out my remaining balance

13th Jul. 2020, at 02:58 pm CEST#3
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It's all ok, was a misunderstanding I will get the Deposit refunded

This post has been translated automatically

Caro
Expert

[solved] Stake 7 won't let me pay out my remaining balance

13th Jul. 2020, at 03:14 pm CEST#4
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At the request of the TE, I close the thread.

This topic was closed

This post has been translated automatically

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