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stake7: [solved] stake 7 locks account because a wrong date of birth was entered during registration

Topic created on 19th Oct. 2019 | Page: 1 of 1 | Answers: 6 | Views: 3,564
Shemo94

[solved] stake 7 locks account because a wrong date of birth was entered during...

19th Oct. 2019, at 04:02 pm CEST#1
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i have since a year an account at stake7 my account was verified and I have four times paid out money the highest amount was 1000 euros then I won a month ago 17000 and wanted to withdraw and I was also congratulated by email and whether I want to continue playing and that my money on 28.09.2019 will be transferred three days later I get an email with the facts about the wrong date I have allegedly 20 instead of 28 gedchrieben obeohl I have submitted all documents I was not informed that there is something wrong and has let me continue to Deposit money and lose and now that I was lucky once then something right scammers

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Eckbert
Amateur

[solved] stake 7 locks account because a wrong date of birth was entered during...

19th Oct. 2019, at 07:33 pm CEST#2
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Sounds to me like it was purely intentional on their part. With your first payouts they have surely seen it.... . But they let you happily Deposit etc.... And now when you have a big win comes this. Who can calculate 1+1 knows their way of thinking. According to Agb they do not have to pay out but vltt they are accommodating and pay out all or part. Because of such a number error which was certainly not on purpose.....

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MisterL
Expert

[solved] stake 7 locks account because a wrong date of birth was entered during...

19th Oct. 2019, at 08:27 pm CEST#3
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Shemo94 wrote on 19.10.2019 at 16:02: I have since a year an account at stake7 my account was verified and I have four times paid out money the highest sum was 1000 euros then I won a month ago 17000 and wanted to withdraw and I was also congratulated by email and whether I would like to continue playing and that my money on 28.09.2019 will be transferred three tsge later I get an email with the facts about the wrong date I have allegedly 20 instead of 28 gedchrieben obeohl I have submitted all documents I was not informed that there is something wrong and has let me continue to Deposit money and lose and now where I was lucky then something right scammers

Unbelievable
The zahlendreher have certainly reingezaubert themselves with irgendsonner hardware or software
Nothing is impossible. Toyota

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IneedMoney98
Experienced

[solved] stake 7 locks account because a wrong date of birth was entered during...

19th Oct. 2019, at 08:37 pm CEST#4
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I would not be fobbed off, if you have otherwise violated no Agb
Although I do not really understand where the number is now, have to express yourself more clearly, but if you stay on it, they can not just fob you off
Aufjeden case times Daniel write privately, possibly he can talk to the manager of the casino and I think then it will be clarified
You were verified with your documents, at the latest during Verification, they should notice. And a number error is nothing bad now

Again briefly: If it's just a mistake in the numbers, I would never let myself be fobbed off
However, I think that it will have another reason

I have never had any problems with big payouts. Even the universally hated Lapalingo has paid out 13×2000 after one day

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snopsim
Top Member

[solved] stake 7 locks account because a wrong date of birth was entered during...

19th Oct. 2019, at 09:44 pm CEST#5
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Write to Caro from GambleJoe. She was able to solve such problems in the past, especially with Stale7 keep your fingers crossed that you get your win!

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Caro
Expert

[solved] stake 7 locks account because a wrong date of birth was entered during...

21st Oct. 2019, at 12:17 pm CEST#6
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Hello Shemo94, I left you a message in the Communicator.

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Caro
Expert

[solved] stake 7 locks account because a wrong date of birth was entered during...

23rd Oct. 2019, at 04:07 pm CEST#7
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I have now also discussed the case with Matthias, because the statement of the casino manager puts me or us absolutely not zufriede!
The manager insists that the user has violated the terms and conditions, because he has entered his date of birth incorrectly.
Thus, the win as well as his account is declared invalid

Unfortunately, such mistakes happen very quickly, especially when you register via cell phone. Even if it was an oversight by the user (typing an 8 instead of a 0), we would have been happy to help, but the casino unfortunately legally refers to the terms and conditions.
Unfortunately, as much as we would like to, there is nothing we can do about it.


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