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stake7: [solved] Stake 7 locks account.

Topic created on 20th May. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,519
chilliy
Amateur

[solved] Stake 7 locks account.

20th May. 2019, at 06:08 pm CEST#1
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Hello
I won 300 euros today at Stake 7 Casino, gave them for withdrawal and 10 min later, my account was blocked, accusation:" Due to multi-accounts" Have been registered there for a long time, but just started playing there again a few months ago. Had contact with the chat, as I no longer knew my password. I verified myself again "for the purpose of change of address and account", after I had expressly asked in the chat, whether perhaps an account already exists, because I was not sure in this regard. This question was answered in the negative
Around noon, I was then informed that I will receive an email during the day, whether the account can be released again
Until now, I have not received an answer
Just asked again and of course I'm still stalling. Insolence

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ruhrpott
Expert

[solved] Stake 7 locks account.

20th May. 2019, at 08:36 pm CEST#2
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Do you have a log of the chat at the time regarding any existing accounts ?

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chilliy
Amateur

[solved] Stake 7 locks account.

21st May. 2019, at 06:54 am CEST#3
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No, unfortunately I no longer have it. I've already looked
It's always the case when you need something🤦♀️

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Jojo_1

[solved] Stake 7 locks account.

21st May. 2019, at 02:36 pm CEST#4
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Hello,

it happened to me in exactly the same way, I suddenly could no longer log in. I am verified there for years and have played there with pleasure. After several inquiries in the chat, I got an e-mail in the stand that I should "re-verify" with my ID and a selfie, although nothing has changed. (No change of address or anything else). However, I have all the chat histories of this process. What can I do with the histories?!

Thanks in advance

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Julian
Elite

[solved] Stake 7 locks account.

21st May. 2019, at 03:28 pm CEST#5
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Hey chilliy,

I have forwarded your case to the manager, and will get back to you later via Communicator.

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Julian
Elite

[solved] Stake 7 locks account.

21st May. 2019, at 04:20 pm CEST#6
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Unfortunately it turned out that the thread creator had two active accounts at stake7, on both accounts she had used a Welcome bonus and actively played, with multiaccounting especially with bonus fraud Stake7 unfortunately leads a zero-tolerance policy, therefore the thread creator is unfortunately also shown no goodwill in the refund of deposits.

Unfortunately, we can not be helpful in this case, so I will have to close the thread.

This thread has been closed

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