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stake7: [solved] Stake 7 Does not pay out!

Topic created on 08th Apr. 2020 | Page: 1 of 2 | Answers: 16 | Views: 3,518
Anonym

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 11:52 am CEST#1
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Hello everyone
Until now I was always a silent reader! But now it has also happened to me! I have played for days at stake7 and me to 8000 euros Hochgespielt! I had the red Hot firepot Jackpot with 5000 euros finally... then I wanted to pay out! I verified myself and paid out ! It said first amounts over 5000 take 5 days ...
Then it said I should split the 2300 then it's faster! It took and I asked for each time it said everything is ok the payout is being processed ! Then my account was blocked! Payout transferred back ! The reason it was a duplicate the account!
I had another one! That's right I have last year because I played a month and then I have not played for a long time! 3 weeks ago I asked one of the support they said as long as I have not claimed a BONUS seie everything ok! I did not know the access data from my old account! I have never claimed a bonus! Neither welcome nor any! I play for 2 years I know that multiaccounts are forbidden! But the support said it was all ok! I've been waiting since the 01st and I'm put off every day then zack account locked! What can I do? I had been so happy for days good mood ... And now I just tremble the knees

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Westbest89
Rookie

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:02 pm CEST#2
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If you have violated the AGB's and be it only because you have forgotten your old access data, then this is a violation and thus stake7 is in the right because you have normally then unfortunately drawn the short straw!
Reckon times that you will go out empty! even if it's hard! But if you already know for a long time that you have several accounts then you can not complain! A simple mail to the support is usually enough and the issue is settled! But in retrospect, unfortunately, that no longer works soas you have to do directly before the game!

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Anonym

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:04 pm CEST#3
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I have yes!
And the answer was yes as long as I have not claimed a bonus everything is ok

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Westbest89
Rookie

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:07 pm CEST#4
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Do you have a copy of the chat history or otherwise? This could be a chance, if not, then you can not prove anything and thus the terms and conditions apply and there you are now times with a 2 account in the wrong and therefore rightly banned!

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wettibernd
Expert

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:09 pm CEST#5
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Hello, this is a bit tragic, but often the support staff are anything but properly trained in the matter. If you have no screenshot of the chat or recording of the phone call then I see bad cards for you. Can you try again with mail at the casino to achieve what but what the terms and conditions have to do here unfortunately the casino right. Wish you anyway that you get your money.

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Anonym

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:12 pm CEST#6
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I have deposited over 1000 euros because that was no problem.but now when paying out! I only have a copy of the chats that everything is good! That with the as long as they have not claimed a bonus isg all ok I have no more

I have never had so much money won:(

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Westbest89
Rookie

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:17 pm CEST#7
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Maybe the admins here on the site can help you, but I would still make friends with the thought that you probably get this win through the cracks!
And clearly.... no casino will cancel you a Deposit! No matter how many accounts or what rule you have violated! But as in your case, if you are lucky and win, then the casino has every right to cancel the amount as soon as you have violated the terms and conditions! That's the way it is! Even if it hurts sometimes

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Slothot
Amateur

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:19 pm CEST#8
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I think if your information is true and you still have the screenshot or chat history, the GJ team should plead your case

I think this is a bad practice and I wish you that together with GJ this case can be solved...

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Anonym

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:24 pm CEST#9
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That is so sweet of you thank you:(

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wettibernd
Expert

[solved] Stake 7 Does not pay out!

8th Apr. 2020, at 12:28 pm CEST#10
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Stake 7 is actually a good store (although for a while they only had a Hula-Hula license). If you really still have something from the chat then the chances are not bad to get something and if it is only the deposit. Contact Caro, maybe she can help you.

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