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stake7: Need urgent help! Stake7 does not pay out win of 10.000€ :(

Topic created on 24th Sep. 2020 | Page: 1 of 1 | Answers: 7 | Views: 2,017
S****z

Need urgent help! Stake7 does not pay out win of 10.000€ :(

24th Sep. 2020, at 10:36 pm CEST#1
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Hello, I hope someone can help me am really desperate
Have won on Monday at stake7 10,000€, have not used any bonus even when registering Welcome bonus not used!

Withdrawal can be made only up to 2300€ at once! Have then asked in Live Chat how to do it and the lady told me that I can make 5 withdrawals of 2000€ each! I have then also made!

Was then in processing and yesterday evening I asked again in the live chat how long it would take and if everything would be ok! She said yes everything okay, that money is transferred on Friday and that it would be just normal, from a payout from 2000 €, that you have to wait 5 days! Was then also okay for me and have me further no thoughts made!

Today then shock! 5 e-mails received with the message that the 2000 € each was rejected and credited back to my player account! I wondered why and wanted to look at my account! Then the next shock, I can no longer log in, ACCOUNT BLOCKED! Have on it immediately written an email what's going on there, but no answer received, live chat can not help me allegedly 🤷🏻♂️

Just verified myself recently and that all worked out too! I don't have a second account either It can't be that just my money is gone for no reason .... Can someone help me?

This post has been translated automatically

Anonym

Need urgent help! Stake7 does not pay out win of 10.000€ :(

24th Sep. 2020, at 11:11 pm CEST#2
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PN to Caro via Communicator. GJ can help you if it is as you say.
Normally stake7 is reputable.
Do you have a self-block at other casinos of the same group?

This post has been translated automatically

Falko
Icon

Need urgent help! Stake7 does not pay out win of 10.000€ :(

24th Sep. 2020, at 11:19 pm CEST#3
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Liked this post: S****z
Internal audits combined with temporary account closure also happens very often when it comes to a higher payout. Then they look at it again really closely and want to find an error to save the money. But if they find nothing, then they open the account after a few days again and then pay out. So it will probably be here.

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S****z

Need urgent help! Stake7 does not pay out win of 10.000€ :(

24th Sep. 2020, at 11:33 pm CEST#4
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emeukal wrote on 09/24/2020 at 11:11 pm: PN to Caro via Communicator. GJ can help you if it is as you say.
Normally stake7 is serious.
Do you have possibly . a self-block at other casinos of the same group?


No have no self-lock, also play very rarely and know from friends that stake7 actually always pays out 🤷🏻♂️ do not know why

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TMA28
Amateur

Need urgent help! Stake7 does not pay out win of 10.000€ :(

24th Sep. 2020, at 11:52 pm CEST#5
1 Like

Liked this post: S****z
Steph_merz wrote on 24.09.2020 at 22:36: Hello, I hope someone can help me am really desperate
Have won on Monday at stake7 10,000€, have not used any bonus even when registering Welcome bonus not used!

Withdrawal can be made only up to 2300€ at once! Have then asked in Live Chat how to do it and the lady told me that I can make 5 withdrawals of 2000€ each! I have then also made!

Was then in processing and yesterday evening I asked again in the live chat how long it would take and if everything would be ok! She said yes everything okay, that money is transferred on Friday and that it would be just normal, from a payout from 2000 €, that you have to wait 5 days! Was then also okay for me and have me further no thoughts made!

Today then shock! 5 e-mails received with the message that the 2000 € each was rejected and credited back to my player account! I wondered why and wanted to look at my account! Then the next shock, I can no longer log in, ACCOUNT LOCKED! Have on it immediately written an email what's going on there, but no answer received, live chat can not help me allegedly 🤷🏻♂️

Just verified myself recently and that all worked out too! I don't have a second account either It can't be that just my money is gone for no reason .... Can someone help me?

Aufjedenfall stay really persistent, and write in live chat, every day ask what's going on, write emails, something like that was with me so it took until I got a response, I really also often felt that the ignore me but have sent documents I have constantly written to those until sometime after a long time have received the money

This post has been translated automatically

S****z

Need urgent help! Stake7 does not pay out win of 10.000€ :(

25th Sep. 2020, at 12:16 am CEST#6
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Falko wrote on 24.09.2020 at 23:19: Internal audits associated with temporary account closure also happens very often when it comes to a higher payout. Since they then look at it again really closely and want to find an error to save the money. But if they find nothing, then they open the account after a few days again and then pay out. So it will probably be here.

I would also understand, but then the payouts back to the game account back post? And whether it really is so I do not know unfortunately, because I can not log in

This post has been translated automatically

Klempo77
Expert

Need urgent help! Stake7 does not pay out win of 10.000€ :(

25th Sep. 2020, at 07:54 am CEST#7
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Steph_merz wrote on 25.09.2020 at 00:16
Would I still understand, but then the withdrawals back to the game account? And whether it is really so I do not know unfortunately, because I can not register

It is aufjedenfall better that payouts go back to your account than that disappear completely 😊😊

If you have not violated terms and conditions, assume that you get your money

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S****z

Need urgent help! Stake7 does not pay out win of 10.000€ :(

25th Sep. 2020, at 10:41 am CEST#8
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Klempo77 wrote on 25.09.2020 at 07:54
It's better that payouts go back to your account than that they disappear completely 😊😊

If you have not violated terms and conditions, assume that you get your money


But I can not log in and so I do not know if the money is there 🤷🏻♂️

This post has been translated automatically

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