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Spinia: Spinia refuses to pay €18248

Topic created on 14th Jul. 2021 | Page: 1 of 1 | Answers: 9 | Views: 2,220
praios

Spinia refuses to pay €18248

14th Jul. 2021, at 09:22 am CEST#1
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My experience with Spinia is extremely negative:
I have mostly played live Blackjack on the site and this also relatively high. 500€ the bet or more.
As soon as I wanted to request the first withdrawal, the problems began the Verification has taken forever at the end they also wanted a proof of income from me.

This I had then in the form of game winnings on Betfair erbraucht. After that, everything went smoothly and they let me pay out.

Now I mistakenly assumed that the annoying verification was finally done. Unfortunately, this turned out to be a fallacy.

After receiving all my funds, I decided to give Spinia another chance and played another session there.

Once again my withdrawals were rejected. There has been no change in the situation from before, where they accepted my proofs only to refuse to accept them. I have been waiting for my money for about a month now. Spinia keeps asking for more and more documents. Either the submitted is not accepted or it is said, we have seen now we want but also still......

It's all about proof of income again. I have since sent in screenshots of my Skrill showing all deposits and withdrawals to and from Skrill from both Betfair and Spinia.
Additionally, I have received a winnings confirmation from Betfair, which I have also forwarded to Spinia. In addition, I also forwarded the entire chat history with the Betfair employee to Spinia, in which they confirmed my wins again.

I could not upload the winnings confirmation because it is an Excel file. By email it was not recognized. Then I was told to take screenshots of it, which were also not recognized. They said I created the document myself, although I forwarded the original email from Betfair as well as the chat logs (many screenshots of the chat). Not to mention the Skrillscreenshots that I have sent and which coincide with the information from Betfair.

Since this winnings confirmation is apparently not accepted, I have now asked about 10 times, what else is accepted as a receipt and about what amount this receipt must be at least. In the end, I even wrote the whole thing always in bold and / or underlined, without which one has ever answered me.

Meanwhile one would like to have 3 months screenshots of my online bank. I have never deposited with a bank. Maybe they mean Skrill, I also got no answer to this question.

I also do not see it a random casino on the Internet now even more documents to get. It is extremely invaded my privacy and this although I have already proven the origin of the funds clearly and sufficiently several times. Spinia dares to request more documents from me than my tax office.

In the meantime, I have almost no hope that any of the documents will ever be accepted. I have become quite aware that this is most likely fraud. If this is not the case, then I am dealing with a combination of extremely incompetent employees and very unfair business practices on the part of the casino, whereby they want to delay my payouts, at best, indefinitely

I mean it says in the terms and conditions: "Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks......

In the meantime, however, the whole thing is absolutely no longer reasonable and goes far beyond the reasonable and appropriate framework.

Maybe this post will help me to get my money after all, if this does not work out so easily, which I assume, others are at least warned.

I have little hope that this problem can still be solved without involving a lawyer, since unfortunately the MGA has also turned out to be very unreliable in such cases in the past....

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praios

Spinia refuses to pay €18248

14th Jul. 2021, at 02:04 pm CEST#2
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The story has now taken a surprising turn:



Dear Player,

Please be informed that our security service has identified activity in your account, which is classified as fraud. The Сasino has zero-tolerance to fraudulent actions.
Based on that, your account has been closed, without any chance of reopening.
If we determine in the future that you have opened a new account in our Сasino, the account will also be closed and all funds confiscated.

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

-participating in any type of collusion with other players,
-development of strategies aimed at unfaithful winnings,
-fraudulent actions against other Online Casinos or payment providers,
-charge back procedures with a credit card or denial of some payments made,
-going bankrupt in the country of their residence,
-creating two or more accounts
-providing incorrect personal data during registration,
-low Risk Roulette play when the player places equal bets on both black and red or even and odd covering 25 or more out of 37 numbers on the table. (Placing bets on both black and red covers 36 of 37 possible numbers);
-other types of cheating,
You can get acquainted with the full version of our Terms & Conditions on our website.
"https://www.spinia.com/terms-and-conditions"
Keep in mind that you have agreed with our Terms and Conditions during the registration process.
This decision was made by casino's management and is not subject to further consideration.

Respectfully,
Casino Support Team


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Krabbenburger
Experienced

Spinia refuses to pay €18248

14th Jul. 2021, at 02:53 pm CEST#3
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Is there any truth to these accusations against you or did the casino make this up out of thin air?
Do you have any idea why they are sending you this?

I find especially the thing that you are not allowed to cover more than 25 numbers out of 37 in Roulette more than borderline. This is for many players a normal way of playing and has nothing to do with fraud.

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Falko
Icon

Spinia refuses to pay €18248

14th Jul. 2021, at 03:05 pm CEST#4
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Krabbenburger wrote on 14.07.2021 at 14:53: I find especially the thing that you may not cover more than 25 numbers of 37 in Roulette more than borderline . This is for many players a normal way of playing and also has nothing to do with cheating .

True when you see streamers regardless of which roulette play, but they all cover almost the entire table and therefore this can not be prohibited. And if you play without a bonus, nothing is forbidden. Prohibited would be only his Bonus money on black and red to put it over this method in real money to freizuspielen. The casino here just does not want to pay the TE his win and now comes with hypocritical reasons in the hope that it swallows and takes it. Has he played with a bonus, of course, there is still no answer?

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praios

Spinia refuses to pay €18248

14th Jul. 2021, at 03:13 pm CEST#5
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I didn't play Roulette, they simply posted a complete excerpt from the T&Cs. I did not do any of this wrong. It is simply fraud in my opinion. If they are going to steal my money, I would at least have liked you to take the trouble to tell me what I specifically did wrong.

I have not even won more. If I should have won then minimally. Most of the stolen money are deposits.

Complaint with the MGA is already running. If this is not successful, I will also call in a lawyer. If Spinia is not broke I think my chances are extremely good to get my money back.

Quite apart from the fact that rules such as one may only play x numbers on the roulette in front of an Austrian court should not hold anyway. Such a rule lacks any logic... I have not done it either but there you can see what kind of people you have to deal with.

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gamble1
Icon

Spinia refuses to pay €18248

14th Jul. 2021, at 07:20 pm CEST#6
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praios wrote on 07/14/2021 at 15:13: I didn't play Roulette, they just posted a complete excerpt from the TOS. I didn't do anything wrong with any of it. It is simply fraud in my opinion. If they are going to steal my money, I would have at least liked you to take the trouble to tell me what specifically I am supposed to have done wrong.

I have not even won more. If I should have won then minimally. Most of the stolen money are deposits.

Complaint with the MGA is already running. If this is not successful I will also call in a lawyer. If Spinia is not broke I think my chances are extremely good to get my money back.

Quite apart from the fact that rules such as one may only play x numbers on the roulette in front of an Austrian court should not hold anyway. Such a rule lacks any logic... I did not do it either but there you can see what kind of people you have to deal with.

Well if you have done nothing wrong you should get your money also what you have proven everything can not ignore the end of the MGA

I just think someone takes his job too seriously and possibly soon flutters a letter according to the motto

"We apologize that was a misunderstanding" in the house

Do not gamble it and wait and then it should work

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upola
Legend

Spinia refuses to pay €18248

14th Jul. 2021, at 08:35 pm CEST#7
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praios wrote on 07/14/2021 at 15:13: I didn't play Roulette, they just posted a complete excerpt from the TOS. I didn't do anything wrong with any of it. It is simply fraud in my opinion. If they are going to steal my money, I would have at least liked you to take the trouble to tell me what specifically I am supposed to have done wrong.

I have not even won more. If I should have won then minimally. Most of the stolen money are deposits.

Complaint to the MGA is already underway. If this is not successful I will also call in a lawyer. If Spinia is not bankrupt, I think my chances of getting my money are extremely good.

Quite apart from the fact that rules such as one may only play x numbers on the roulette in front of an Austrian court should not hold anyway. Such a rule lacks any logic... I have not done it either but there you can see what kind of people you have to deal with.

With the sum a lawyer switch on, there you must have however a thick bankbook.
You go first in advance, and a Haftpflichtig does not occur for it.

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wettibernd
Expert

Spinia refuses to pay €18248

15th Jul. 2021, at 11:22 am CEST#8
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upola wrote on 14.07.2021 at 20:35
With the sum of a lawyer, but you must have a fat bankbook.
You go first in advance, and a Haftpflichtig does not occur for it.

But this is a normal civil case, so a legal protection Insurance would have to take effect eingentlich.

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upola
Legend

Spinia refuses to pay €18248

15th Jul. 2021, at 12:13 pm CEST#9
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wettibernd wrote on 07/15/2021 at 11:22 AM

But this is a normal civil case, so a legal protection Insurance would have to take effect eingentlich.

I don't know, but I can't imagine it.
How many have already been shot at by OC, think about it if it were that simple and the legal protection insurance would take over every time, since they go broke...especially since the defendants are always abroad.

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praios

Spinia refuses to pay €18248

16th Jul. 2021, at 08:16 am CEST#10
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gamble1 wrote on 07/14/2021 at 19:20
Well if you haven't done anything wrong you should get your money too what you have proven all can't ignore the MGA in the end

I just think someone takes his job too seriously and possibly soon flutters a letter according to the motto

"We apologize that was a misunderstanding" in the house

Do not gamble it and wait and then it should work

I am pretty sure that the legal protection Insurance in such a case probably does not pay. Quite apart from that, I don't have one either.

But I am very well off and will not shy away from legal action in the last step.

Regarding the MGA, I think you are wrong here. The whole thing seems to be very corrupt. I know of similar cases where it has not intervened.

Also in my case the MGA refuses to become active itself. Instead I am referred to an "Alternative dispute resolution provider":
"Thank you for contacting the Malta Gaming Authority.

Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator's appointed Alternative Dispute Resolution (ADR) provider. Furthermore, your case is clearly of a contractual or transactional nature, that is, relating to deposits, withdrawals, Bonuses, account Verification and account-related activities.

In your specific case, the approved ADR Provider is The POGG. You are able to register your dispute directly by following this link:


https://thepogg.com/en-mt/submit-complaint/

Sincerely,

MGA Player Support Administration"


How can a site that makes its living from promoting casinos make an independent judgment? I mean even with the MGA the independence is questionable, here but even more. So I have little hope that I get money without a lawyer. But I'll wait for the ADR before I hire a lawyer

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