SpeedyCasino Problem

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Hello dear Gamblejoe community

I don't know if I'm allowed to open the topic here, if not, then I'm sorry

As the title says I have a problem with SpeedyCasino
The problem exists since last year June. I have since the beginning of 2020 deposited there a few thousand and also paid out. At the beginning of June, I then deposited on the road with the cell phone a little more money than I actually wanted, this happened really accidentally. Thereupon, I have debited from the total amount directly again 100 euros, because I still needed this for private things. Unfortunately, the money never reached me. Upon request, I was told that this was forbidden and I must now verify myself. Identity card etc. sent. Thereupon my account was also blocked at some point. About email then demanded the always more documents or something did not fit. In December, they wanted account statements from the last 3 months
I have sent them on 21.12.20. Since then, I am only put off via Live Support, "I would be informed via email".

In principle, I am only interested in getting these 100 euros back. On the account with them I do without very gladly. Sure now many think it is "only" 100 euros. But purely on principle I do not begrudge them. Since it is also my property.

Maybe the support could help me here evtl? Is here possibly SpeedyCasino represented? I mean, how can they get in line for 100 euros?

I wish you all a nice rest of the week. Stay healthy

This post has been translated automatically

Juri57

Topic Creator

Forum posts: 4 Member since: 15.12.2020

12th Jan. 2021, at 06:28 pm CET#1

Nobody has liked this post so far

Expert

wettibernd

Forum posts: 1.367 Member since: 07.10.2017

12th Jan. 2021, at 09:13 pm CET#2

The problem is that you seem to have withdrawn the 100€ without playing there, according to the Money Laundering Act of Malta, every bet must be converted at least once. Had you just played with your Deposit and sometime after you have converted everything once the rest paid out again then everything would have been no problem, but so they are now also in the casino in a quandary and must first make sure that there is no money laundering

Speedy is listed here, so you can contact "Caro" here. I think she can contact Speedy, maybe a solution will be found faster.

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