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Sloty: [solved] Verification

Topic created on 09th Dec. 2020 | Page: 1 of 1 | Answers: 1 | Views: 1,455
Schifferdecker

[solved] Verification

9th Dec. 2020, at 04:29 pm CET#1
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Hello,
2.5 weeks ago I won a large amount on Sloty and now I need to verify.
Paying out smaller amounts before, was no problem.

Now I am waiting since this time for my account to be confirmed. In the support chat I am held up and it is pointed out to a mail that I get when the process is completed. I have not received this yet, although it says in 24-72h the Verification is through.

I deposited via Sofortüberweisung and sent my bank statement with the respective transfers for verification. This was rejected and said I needed a bank statement from my Sofort account. But since Sofort is only a payment method and I do not need an account there, I only have my bank statement. This went through with no problems at other casinos.

My suggestion to use another payment method (e.g. credit card) and send the documents for verification was rejected and my account restricted until further notice. I cannot Deposit and play.

Now my question: what to do? Slot is licensed by the MGA and is actually a reputable casino. Should I file a complaint with the MGA?


Would appreciate any suggestions

Kind regards
Marius

This post has been translated automatically

Caro
Expert

[solved] Verification

11th Dec. 2020, at 09:50 am CET#2
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Nobody has liked this post so far
The topic can be closed. The user is now fully verified and has also already received his win.

This topic has been closed

This post has been translated automatically

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