Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

SlottyVegas: Unfriendly / unserious practice when making payments

Topic created on 08th Jun. 2020 | Page: 1 of 1 | Answers: 0 | Views: 1,038
Schmierii

Unfriendly / unserious practice when making payments

8th Jun. 2020, at 10:12 pm CEST#1
0 Likes

Nobody has liked this post so far
My somewhat unpleasant experience with SlottyVegas; chance of justice in case of a complaint?

I have made three withdrawals at Slotty within 5 days. Two of them on the Visa with which I had deposited and the last on a newly added MasterCard since Visa no longer works for gambling in DE.

After a few days all three withdrawals were simply rejected with the reason that I should first verify a MasterCard although the Visa was already verified. This is not a very serious practice - it would have been enough to reject the one MasterCard withdrawal, or as it is practiced in many other casinos, to request the documents without canceling the withdrawals.

Of course, I uploaded the documents and paid out again; problem with that:

Two active Bonuses from a later Deposit independent of this (1x freespin wins and 1x untouched bonus balance from non-sticky) were cancelled. Wager of freespins was almost through. Questions to support for a customer-friendly solution all found no response.

For me as a customer absolutely not satisfactory.


This post has been translated automatically

Hot Topics22nd Dec. 2024 at 10:21 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately