SlottyVegas: [solved] Slotty Vegas does not pay out (Page 2)

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Keylem1401 wrote on 26.01.2021 at 23:21: So answer from the casino which is a sauerei claim can anyone I would like to see one of these game reports

hope this email finds you well. My name is Vaughan and I am the Risk Manager at Slotty Vegas.

First off, I would like to apologise for the time it has taken to get in touch with you and thank you for your patience while investigations have been underway. Please do not interpret our minimal communication as a lack of interest on our part, but it was simply necessary due to the nature of the issue at hand which affected many accounts.

Seeing as investigations have since been completed, we are now able to clarify exactly what happened.

On the 11th of January, a widespread issue was reported on accounts playing games by the Provider 'Revolver' on Slotty Vegas. The malfunction caused players to place bets with balances which were insufficient to support the bets being made, and with no bottom line, it was impossible to lose. Following the report, which affected hundreds of accounts, we began a thorough review of gameplay for all players that played Revolver games, a process which was completed yesterday.

Unfortunately, your account has been flagged as one of those which was affected by the malfunction. When checking your gameplay, we have located the section of play which should have seen your balance finish, thereby ending gameplay should a Deposit not be made. Instead of bottoming out, the malfunction caused the game to credit multiple wins, effectively reinstating gameplay with no possibility of losing. This would continue to happen every time the funds should finish, causing a situation where the player cannot lose.

Considering a malfunction of this magnitude, we are left with no option but to void all gameplay on these games and raise the issue with the game provider and the Malta Gaming Authority. I sincerely apologize for the inconvenience this causes you, and I cannot begin to understand how disappointed you are with the forfeiture of perceived winnings.

With that said, we would like to inform you that your deposit directly tied to the gameplay affected by the malfunction will be refunded in full. I fully appreciate that this is not the outcome you were hoping for, and once again would like to apologise for the inconvenience.

Thank you in advance for your understanding and should you have any questions, do not hesitate to get in touch.

Kind regards,

Vaughan
Slotty Vegas Team

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Keylem1401 wrote on 27.01.2021 at 12:14 pm: Right so they throw me what is such a nonsense if I had such a game then I would not 700 euros Auszahlen but 10000 then I would play and play. I definitely vordere a report they should show me that time

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Gonzo wrote on 28/01/2021 at 05:19: I have a withdrawal open since the weekend, constant is said that an extremely high volume of withdrawals are processed. Have won with real money only in Book of Dead and Thunderkick.
I think the casino has run out of money and they want to save themselves into February, maybe to gloss over the reports. This casino must not be listed so well here! With all the cases noted here it is a case for the Blacklist and MGA. Payouts must not take so long when all documents are in place.

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