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SlottyVegas: [solved] Slotty Vegas deletes credits

Topic created on 30th Nov. 2020 | Page: 1 of 2 | Answers: 15 | Views: 2,206
schnuhu

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 06:43 pm CET#1
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So now it has also caught me once... Briefly by way of introduction:

On 22.11.2020 25€ deposited via Paysafecard and directly had luck and won just under 1000€ (bonus credit was not used).
After that I played down about 50€ and wanted to pay out 950€,
the Verification process was successfully completed

i then deposited more money but this time used a bonus, managed to convert the bonus and the won balance (about 500€) was converted into real money
5 days after my first withdrawal request then again documents were requested and at the same time my withdrawal request was canceled and credited again to my real money balance, so the status was at 1450€ which I wanted to withdraw said done.
1450 € to payout put, a short time later came the message that my credit was deleted because I have violated bonus conditions.
According to the terms and conditions, it would be max 5 € per spin, this I have not exceeded, but then came the message that there was probably a separate limit with Paysafe. Here once the mail:


My name is Puneet, a member of the Risk team here at SlottyVegas.

I hope this email finds you well.

Having reviewed your gameplay leading up to your withdrawal request of €1450 we have identified that you have bet above the max bet allowed when using bonus funds. This in breach of T&C 12.9, which has been listed below:

For all Bonuses, except below - Maximum bet allowed per stake is of $/€5.00/NOK50/SEK50/ 375руб/500円/20zł, depending on user currency. The Max Bet Rule is also applicable to any bets used to purchase bonus features that exceed max bet.

Bonuses stemming from deposits using Skrill, Neteller, ecoPayz, Webmoney, Qiwi, ePay.bg, ToditoCash, Paysafecard, Neosurf, Boleto, Mistercash, Astropay, Zimpler, Boku, Much Better - Maximum bet allowed is $/€2.00/NOK20/SEK20/150руб/200円/8zł per bet.

Unless prior agreement is made between the player and the casino, in the case that bonus bets are higher than the maximum acceptable amount, the casino reserves the right to invalidate all bonus bets for the bonus in question and thus any winnings derived from the bonus. Should the bonuses' Wagering requirements have been met and wagering continued using real money, winnings will still be invalidated as the winnings would have originated from the turnover of bonus funds.
As a result, we have voided all bonus bets including any made using real money should you have turned the bonus over.

Should you have any questions about this, do not hesitate to get in touch with us via chat or email.
Regards,

Puneet
SlottyVegas Risk Team


All well and good, I have violated a condition, (even if I had not found it in the conditions). But cancelling the first withdrawal request and including it in the whole process and deleting it even though there simply wasn't a cent of bonus used, looks like method.

This post has been translated automatically

d****s

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 06:53 pm CET#2
0 Likes

Nobody has liked this post so far
-- Post has been removed as the user has been banned in the past --

This post has been translated automatically

Goeki72
Experienced

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:00 pm CET#3
1 Like

Liked this post: Avatar von schnuhu schnuhu
You canceled your pending withdrawal and then cashed it all out at once?

Then the first legitimate payout was also deleted?

This can only be a misunderstanding.

This post has been translated automatically

schnuhu

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:00 pm CET#4
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That's not the problem, the problem is that I have violated my first Deposit and the resulting first payout against nothing. It has only a document was missing, then Slotty has canceled and added to the new balance. and now delete everything, although the 950€ were won quite regularly without a violation

This post has been translated automatically

HauBlau
Amateur

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:02 pm CET#5
1 Like

Liked this post: Avatar von schnuhu schnuhu
Ok Happens yes BUT you are entitled to the 950 € because you have used no bonus .... and just because they cancel it because of documents nenenene

This post has been translated automatically

HauBlau
Amateur

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:04 pm CET#6
1 Like

Liked this post: Avatar von schnuhu schnuhu
schnuhu wrote on 30.11.2020 at 19:00: That's not the problem, that problem is that I have violated my first Deposit and the resulting first payout against nothing. It has only a document missing, then Slotty has canceled and added to the new balance. and delete now everything, although the 950€ were won quite regularly without a violation

yes aufjedenfall contact again otherwise help from a mod here from the forum

This post has been translated automatically

Krabbenburger
Experienced

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:05 pm CET#7
1 Like

Liked this post: Avatar von schnuhu schnuhu
Absolutely right the 950 € are you without if and but to. This is a mistake by Slotty that they have also canceled this amount.
Write an email that they correct this and pay you your money.

This post has been translated automatically

schnuhu

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:15 pm CET#8
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Nobody has liked this post so far
So to make it less confusing I'll try to organize it a little bit.

22.11.2020 Deposit 25€ PSC, no bonus used win 950€
24.11.2020 withdrawal request 950€, after that real money balance is 0,00€
26.11.2020 Deposit GiroPay- money lost
28.11.2020 Deposit PSC, won. Bonus converted real money balance 450€

29.11.2020 then came the following email:

We have received your withdrawal request. Before we may proceed with your request, you must first verify your payment method, by providing the below documents

- Screenshot showing your deposit to Casino via Giropay. This should include your bank name, bank account number, IBAN number and BIC code.


Please upload your documents via our online KYC portal. In the interim we have cancelled your withdrawal and blocked the gameplay on your account until we receive the requested documents.

We thank you for your cooperation and look forward to receiving your documents. If you have any questions, do not hesitate to contact me either via LiveChat or email.



29.11.2020 due to the cancellation of the withdrawal by Slotty Vegas my balance was 1450€

29.11.2020 withdrawal request for 1450€ made

30.11.2020 Submitted the requested documents from the mail of 29.11.2020, was verified within minutes.

30.11.2020 a few minutes after the Verification came just this mail:

My name is Puneet, a member of the Risk team here at SlottyVegas.

I hope this email finds you well.

Having reviewed your gameplay leading up to your withdrawal request of €1450 we have identified that you have bet above the max bet allowed when using bonus funds. This in breach of T&C 12.9, which has been listed below:

For all Bonuses, except below - Maximum bet allowed per stake is of $/€5.00/NOK50/SEK50/ 375руб/500円/20zł, depending on user currency. The Max Bet Rule is also applicable to any bets used to purchase bonus features that exceed max bet.

Bonuses stemming from deposits using Skrill, Neteller, ecoPayz, Webmoney, Qiwi, ePay.bg, ToditoCash, Paysafecard, Neosurf, Boleto, Mistercash, Astropay, Zimpler, Boku, Much Better - Maximum bet allowed is $/€2.00/NOK20/SEK20/150руб/200円/8zł per bet.

Unless prior agreement is made between the player and the casino, in the case that bonus bets are higher than the maximum acceptable amount, the casino reserves the right to invalidate all bonus bets for the bonus in question and thus any winnings derived from the bonus. Should the bonuses' Wagering requirements have been met and wagering continued using real money, winnings will still be invalidated as the winnings would have originated from the turnover of bonus funds.
As a result, we have voided all bonus bets including any made using real money should you have turned the bonus over.

Should you have any questions about this, do not hesitate to get in touch with us via chat or email.
Regards,

Puneet
SlottyVegas Risk Team



As of 30.11.2020 17:23: The whole real money balance has been completely deleted





This post has been translated automatically

Anonym

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:37 pm CET#9
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If that's the case, then you'll get your money
Slotty is ass slow in payouts, but generally very reputable
Describe the case again slotty, if nicjt here or use ne other website
Good luck

This post has been translated automatically

schnuhu

[solved] Slotty Vegas deletes credits

30th Nov. 2020, at 07:41 pm CET#10
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Nobody has liked this post so far
Well, Slotty have written and described the case, but am there now less hope. First delay 5 days, then suddenly missing documents (although I had already verified my bank account), then it is canceled and daaaaaaaann they remember that they have to delete it? Serious sounds for me but anderst.

This post has been translated automatically

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