About my problem:
I signed up at Slotty Vergas a few days ago and with the help of the bonus I won 600€. I made a win with a 50€ bonus in Book of Dead (5€ spin) and then after playing for about 2 hours (2€ spins) I reached the required bonus turnover.
Subsequently, I have submitted all required documents for Verification at Slotty Vegas. Today I received an e-mail in which I was denied a payout because I violated the terms and conditions of the Provider
Can someone please help me here? Can the provider really so easily deny me the payout?
Thank you very much for the answers and help!
Best regards and have a nice evening.
Here is the mail from today:
Dear Max,
My name is Puneet, a member of the Risk team here at SlottyVegas Casino.
I am writing to you regarding your recent gameplay at our casino where you claimed the Welcome bonus.
I have analyzed your gameplay as part of our pre-verification checks. Our Bonus terms and conditions are very specific in relation to the kind of play allowed when bonus funds are being used.
Upon going through these checks, we have identified that your gameplay breached Term and Condition 13.2.3. Employing a strategy such as the one stated in term 13.2.3 is acceptable when using real funds, however is strictly prohibited when using bonus funds as it is effectively a wagering requirement grinding strategy used to abuse a bonus.
We are very clear regarding this term. Any players who are using adopt a grinding strategy such as dropping hand value significantly following a win made using bonus funds will be considered abusive to the offer and the bonus funds and relevant winnings associated with said bonus will be nullified.
For our clarification, here is the term in its entirety:
13.2.3 - A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce condition 13.2, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play. You have been warned.
With the above in mind, we have forfeited your winnings of €600. Future occurrences of the aforementioned strategy will result in account closure.
Can the Provider really refuse to pay me so easily?
Unfortunately yes.
Even if such Bonus terms are absurd for my taste, they are still part of the same. No regulatory authority will help you and even compliants will be rejected on the grounds of "violation of the terms of use". The only bright spot would be GambleJoe's Caro here since GambleJoe lists the casino here. At 600€ Slottyvegas could be accommodating to avoid a public negative report in a well frquentiert casino forum.
I have contacted the manager of SlottyVegas, however (as feared) the user has violated the terms and conditions / bonus conditions. Thus, unfortunately, I could not help
[solved] Slotty Vegas - bonus payment denied violated terms and conditions
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my name is Max and I am new here in the forum. I have just read through the thread but unfortunately it was closed today. https://www.gamblejoe.com/forum/casinobeschwerden/slottyvegas/slottyvegas-hochste-vorsicht-betrug--52482/13/
About my problem:
I signed up at Slotty Vergas a few days ago and with the help of the bonus I won 600€. I made a win with a 50€ bonus in Book of Dead (5€ spin) and then after playing for about 2 hours (2€ spins) I reached the required bonus turnover.
Subsequently, I have submitted all required documents for Verification at Slotty Vegas. Today I received an e-mail in which I was denied a payout because I violated the terms and conditions of the Provider
Can someone please help me here? Can the provider really so easily deny me the payout?
Thank you very much for the answers and help!
Best regards and have a nice evening.
Here is the mail from today:
This post has been translated automatically
[solved] Slotty Vegas - bonus payment denied violated terms and conditions
Nobody has liked this post so far
Unfortunately not
Unfortunately yes.
Even if such Bonus terms are absurd for my taste, they are still part of the same. No regulatory authority will help you and even compliants will be rejected on the grounds of "violation of the terms of use". The only bright spot would be GambleJoe's Caro here since GambleJoe lists the casino here. At 600€ Slottyvegas could be accommodating to avoid a public negative report in a well frquentiert casino forum.
This post has been translated automatically
[solved] Slotty Vegas - bonus payment denied violated terms and conditions
Nobody has liked this post so far
This topic was closed
This post has been translated automatically