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SlottyVegas: Beware of Slotty Vegas. Account set from 900 to 20 euros.

Topic created on 18th Nov. 2020 | Page: 1 of 2 | Answers: 14 | Views: 2,667
Gisela1208
Afternoon,

I am contacting you today because I have a big problem with Slotty Vegas.

I registered there and got a bonus of 10 euros. Then I had a little luck and was able to convert the 600 euros. With an account balance of 500 my money was reset to 20 euros as noted in T&Cs. I thought ok if it says so there

So I played further with the 20 euros and won in the end 900 euros all on 0.50- 2 euros

Now Slotty Vegas wants to put my account back to 20 euros. That's a big scam. After the Wagering was my account but already set to 20 euros. The money I could have also let payout. But I continued to play and won 900 euros.

What should I do? Am desperate am not aware of any guilt

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Gisela1208
Should I contact the MGA? In any case, the support does not help me.

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Klempo77
Expert
You would have to convert 600€ for 10€ real money???

I know it from other casinos, you have no max cashout for Deposit bonus
Or in the worst case win after conversion is limited to 100€

Have you actually deposited?

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Gisela1208
The 10 euros were a free bonus without deposit. I had to convert up to 600 euros. Had thereby 500 euros on the account and when I had reached the 600 euro turnover condition my balance was automatically set to 20 euros

With the 20 euros I have then won 900 euros.

Maybe it will be clearer.

Have then deposited 10 euros to be able to verify me.

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Klempo77
Expert
I do not know the terms and conditions of Slottyvegas, but it is usually the case,
Wins from bonus without Deposit are limited to a certain amount (in your case 20€).
And it means all the wins from Bonus money are also subject to this 20€ limit. You have cleared 20€, but this does not change the withdrawal limit

If you had cashed out this 20€ and deposited it again it would not have been a problem

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cbz490
Experienced
Klempo77 wrote on 19/11/2020 at 08:49: I don't know the T&Cs of Slottyvegas, but it's usually like this,
Wins from bonus without Deposit are limited to a certain amount ( in your case 20€).
And it means all the wins from Bonus money are also subject to this 20€ limit. You have cleared 20€, but this does not change the withdrawal limit

If you had cashed out this 20€ and deposited it again it would not have been a problem



You're right but it's still a joke that I would have to pay out the 20 € and deposit again to win more.

Is as I find again a small trap for inexperienced OC players

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Gisela1208
The worst thing about this is that you are first accused of multiaccounting. But then I could invalidate and my account was verified. To then another place in the AGBs raussucht to not have to pay out. Is already a strong piece.

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Klempo77
Expert
Gisela1208 wrote on 19.11.2020 at 13:37: The bad thing is that you are first accused of multiaccounting. But then I could invalidate and my account was verified. To then another place in the terms and conditions raussucht to not have to pay out. Is already a strong piece.

What can I tell you, next time play at a reputable casino

Look times on casinos listed here, and read reports about it, then you know more for next time

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Klempo77
Expert
cbz490 wrote on 11/19/2020 at 10:16 AM

You're right but a joke it still is that I would first have to pay the €20 out and back in to be able to win more.

Is as I find also again a small trap for inexperienced OC players.

I agree with you 100%, but so it is just with no Deposit bonus
There are also a few casinos that have no cap, but are very few

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danny005
Elite
Klempo77 wrote on 19/11/2020 at 13:43
What can I tell you, next time play at a reputable casino

Look at casinos listed here, and read reports about them, then you know more for next time.

SlottyVegas is listed here and I also consider it a reputable casino. Have recently paid me a 4 figure amount from a non-sticky bonus offer without any problems.

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