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Slotsmillion: [solved] What's going on at Slotsmillion?

Topic created on 05th Nov. 2019 | Page: 1 of 2 | Answers: 12 | Views: 2,928
wettibernd
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 03:19 pm CET#1
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I've been waiting since Thursday for a payout of €254.07 to be processed. But there is nothing, I'm really not used to the store, because otherwise everything went quickly and well. Communication is also not possible, what is going wrong at the moment, where is Manager Thomas?

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F****2

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 03:23 pm CET#2
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There is a lot going wrong. The Halloween promotion with the 40 free spins, credit ventured and all at once everything gone. After 5 days still no money back in the account

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wettibernd
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 03:27 pm CET#3
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Then you could write a note on the page, something like: "We are having technical problems and are restructuring, please be patient for a few days". I think most people would understand that.

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GreyMatter

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 03:44 pm CET#4
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Look under your account "Documents" whether your cell phone number is verified there...

I pay out regularly at SlotsMillion, and have waited until yesterday that a withdrawal from last week Monday is processed, when I then asked in the Live Chat said to me that you have recently had to verify his mobile number, before the withdrawal can be processed. One is probably not automatically informed about it, according to live chat, it is the customer to keep an eye on the "Documents" section... After I verified my number yesterday, the money arrived today.

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ruhrpott
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 03:47 pm CET#5
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wettibernd wrote on 05/11/2019 at 15:19: I'm waiting since Thursday that a payout of € 254.07 is processed. But there is nothing happening, I'm really not used to the store, there was otherwise always everything quickly and well. Communication is also not possible, what is going wrong at the moment, where is Manager Thomas?

My payout, also from Thursday (evening), was processed directly yesterday morning. But I also had somehow contact with a VIP manager there((is there that with them at all ? )

Also regarding the spins from last week, my problem was solved quickly. The credit of the spins was deleted at my request and I got instead nen 10 € bonus
Therefore, it may well be that there are still some problems and therefore nothing has happened yet...

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wettibernd
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 04:08 pm CET#6
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Documents everything is fine, even cell phone. When I go to contact then an old chat from May opens and nothing works at all.

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ruhrpott
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 04:21 pm CET#7
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There should be an arrow in the upper left corner. If you click on it, you should be able to start a new chat.

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ruhrpott
Expert

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 04:42 pm CET#8
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Liked this post: Avatar von SlotsMillion SlotsMillion
By the way, since it probably fits best here: SlotsMillion is doing everything in its power to process weekend payouts by the end of the year. They are currently setting up everything for this and if nothing serious happens, then we will get our money on the weekend

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SlotsMillion
Rookie

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 05:45 pm CET#9
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Hey guys

Yes, as you have certainly noticed, we had an incident while granting the spins from our Halloween promotion. Therefore, the chat has been quite a busy place in the past few days... The support team is working hard to deal one by one with each player that was affected. I apologise on behalf of the team for the inconvenience caused.

@wettibernd, I was told that the reason your withdrawal cannot be processed yet is because you haven't finished the wagering of your deposit. As per the Anti Money Laundering rule, you must wager at least once your Deposit before being able to withdraw it.

Let me know if I can assist with anything else!

Kind regards,
Thomas

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Timo0510
Top Member

[solved] What's going on at Slotsmillion?

5th Nov. 2019, at 05:51 pm CET#10
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I uploaded 2-3 Weeks Ago Documents for my Account.Still nothing happens

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